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Comments or Complaints about UKHCA MembersHome care providers in England, Scotland, Wales and Northern Ireland have a legal requirement to operate a complaints procedure to enable you to resolve complaints with them directly. This is often the most appropriate way to sort out complaints quickly and to prevent smaller problems from becoming larger ones. In addition providers must also register with the statutory regulator in the country where their offices are located. The statutory regulators are:
The Statutory regulator has the ability to take enforcement action against a provider who does not comply with the law or the requirement to provide an acceptable standard of care. At present home care providers in Northern Ireland are not required to register with a statutory regulator, although there have been plans for them to do so in the future. In addition to their legal responsibilities, home care providers who join UKHCA, also agree to abide by our Code of Practice. You may ask us to help you resolve a complaint about one of our members, provided you have already exhausted your provider’s own complaints procedure. UKHCA use an independent advisor to help resolve complaints about our members. In the first instance you should contact our helpline for more information. Home - About Us - Choosing Care - UKHCA Membership - Homecarer - Publications - Disclosure - Conferences & Workshops - Training - Assessment Centre - Projects - Media Statements - For Researchers - For Advertisers - Site Map - Links - Contact Us - Accessibility - Top of Page Disclaimer: All efforts have been made to ensure the accuracy of this site's information. Please note that advice given on these pages is intended to be general advice only, was correct at time of publication, and will be updated from time to time. No responsibility can be accepted for action taken, or refrained from, solely by reference to the contents of this web site. Users are reminded of the need to take accurate advice appropriate to their own requirements. If you have any comments on this web-site please contact the webmaster. View our Privacy Statement.
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