Resources

New - Disclosure and Barring Service from June 2013

The Disclosure and Barring Service (DBS) replaced the Criminal Records Bureau and the Independent Safeguarding Authority in December 2012. With the new organisation comes a new online update service and a number of other system changes. The UKHCA policy team outline here how the system changes will affect your current criminal record checking procedures and where to find more information. The guidance covers:

• The filtering of some old and minor offences,
• The issue of one DBS certificate sent directly to the applicant,
• The new online update service.

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Download Disclosure and Barring Service from June 2013

New - UKHCA Skills for Care Workforce Development Fund 2013-14

This document is available to UKHCA members only. Information on how to join UKHCA.

Leaflet describing how homecare providers in England, who are full members of UKHCA, can qualify for training funding from Skills for Care's Workforce Development Fund 2013-14.

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Download UKHCA Skills for Care Workforce Development Fund 2013-14

New - Alzheimer Scotland Dementia Awareness Week Resource

Dementia Awareness Week is Alzheimer's Scotland's annual dementia awareness-raising campaign. It will take place from June 3rd-9th 2013. UKHCA has produced an Introductory marketing letter for UKHCA members to raise awareness of the important contribution homecare providers make in caring for and supporting people with dementia which can be used for potential customers or as a reminder to existing ones about the benefits of using your services.

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Download Alzheimer Scotland Dementia Awareness Week Resource

New - Individual Service Funds

UKHCA Policy Director, Colin Angel, gave this presentation at a Greenwich Council event on 28th May 2013.

The presentation outlines what Individual Service Funds are and how they work as well as what the benefits can be for all stakeholders.

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Download Individual Service Funds

Data Protection - a challenge to care providers

This document is available to UKHCA members only. Information on how to join UKHCA.

Paul Worsnop of Anthony Collins Solicitors LLP looks as aspects of data protection and how it poses a challenge to homecare providers, in an article that appeared in May 2013 Homecarer.

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Dementia Care and Support Compact and role of providers

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA has signed up to the Dementia Care and Support Compact, part of the Prime Minister's Challenge to improve services for people with dementia. Jennifer Roberts, Dementia Lead for UKHCA, and Martin Green, Independent Sector Dementia Champion, describe the background and what this means for homecare providers, in a feature that appeared in November 2012 Homecarer.

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Dealing with staff facing abuse allegations

This document is available to UKHCA members only. Information on how to join UKHCA.

The Court of Appeal in the case of Crawford v Suffolk Mental Health Partnership NHS Trust made some important observations about the way employers should treat health and social care staff who are alleged to have abused service users. Particularly important are the observations about suspending staff and reporting issues to the police. The article appeared in the May 2012 edition of Homecarer.

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Building relationships is crucial to dementia care

This document is available to UKHCA members only. Information on how to join UKHCA.

Building relationships is crucial to dementia care. UKHCA Dementia Lead Jennifer Roberts looks at the importance of working with informal carers and families of people with dementia - and offers some practical tips on building and maintaining relationships. This article appeared in the May 2013 edition of Homecarer.

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Councils must justify direct payment calculations

This document is available to UKHCA members only. Information on how to join UKHCA.

Emma Young of Anthony Collins Solicitors LLP discusses a Supreme Court decision on direct payments, in the July 2012 edition of Homecarer.

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Dementia care - ensuring a safe home environment

This document is available to UKHCA members only. Information on how to join UKHCA.

Jennifer Roberts, UKHCA Dementia Lead, looks at the environmental issues for people with dementia living in their own home, and offers some practical tips for care staff. This article appeared in the September 2012 edition of Homecarer.

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Gardening for people with dementia

This document is available to UKHCA members only. Information on how to join UKHCA.

Finding suitable activities is an important aspect of caring for people with dementia. Award-winning garden designer Kim Grove looks at gardening, in the January 2013 edition of Homecarer.

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New time limits impose a tight deadline on tender challenges

This document is available to UKHCA members only. Information on how to join UKHCA.

New time limits impose a tight deadline on tenderers who wish to challenge a public procurement process. Andrew Lancaster of Anthony Collins Solicitors LLP explains. This article appeared in the March 2013 edition of Homecarer.

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References - crucial but do avoid pitfalls

This document is available to UKHCA members only. Information on how to join UKHCA.

Faye Biddle of Anthony Collins Solicitors LLP discusses giving and receiving employee references in homecare.

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Whistleblowing while you work

This document is available to UKHCA members only. Information on how to join UKHCA.

It's important workers can raise concerns in the workplace. UKHCA's Dominic Carter discusses the benefits of having a whistleblowing policy, in the May 2013 edition of Homecarer.

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UKHCA Dementia Strategy and Plan launched

This document is available to UKHCA members only. Information on how to join UKHCA.

Dementia lead Jennifer Roberts reports on the launch of the UKHCA Dementia Strategy and Plan, and discusses activities in the home for people with dementia. This article appeared in the May 2013 edition of Homecarer.

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Dementia Awareness Week 2013 Resources

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA produced several resources to help UKHCA members mark Dementia Awareness Week (May 19th - 25th 2013). They comprise an introductory marketing letter that providers could use to send to potential customers or to remind existing customers of the benefits of homecare, guidance on running an event/tea party to raise awareness of dementia, and a quiz to test people's knowledge of dementia.

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Download Dementia Awareness Week 2013 Resources

Fire brigade offer advice on preventing fires in people's own homes

The London Fire Brigade have noticed that a significant proportion of people dying in accidental house fires (30 per cent of people between January 2009 and December 2011) have some contact with homecare providers or social services. As homecare providers we can often be the first to notice a situation becoming more risky and may be the only link to the community for an individual.

This article sets out a typical example of someone at high risk and how low cost interventions and free visits from the local fire service can save lives.

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Homecarer May 2013

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: we discuss public scrutiny of providers and commissioners in England; UKHCA Chair Mike Padgham wonders if green shoots of progress for social care are growing; UKHCA Chief Executive Bridget Warr welcomes a new era of transparency; Paul Worsnop of Anthony Collins Solicitors LLP explains data protection issues for providers; Kathryn Bloomfield of the London Fire Brigade warns of fire risks in older people’s homes; Jenny Roberts discusses working with family carers in the care of service users with dementia; Emma Kain-Barrett of Towergate Patrick looks at Directors and Officers insurance; Joyce Francis considers financial regulation, and training standards in England; Dominic Carter discusses whistleblowing in social care; We look at the Welsh response to paying for care reform, and on personalisation in Scotland; We report on our well-received Open Forum in Northern Ireland and our response to the “Who Cares?” consultation; Ailsa Blair describes funding we have available for training, following our successful Skills for Care bid; Plus we give members more information about our new Homecare Workers’ Handbook.

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Download Homecarer May 2013

UKHCA Northern Ireland Open Forum Presentations

UKHCA Northern Ireland Open Forum held on 17th April 2013 in Belfast. Presentations for those speakers who gave them are now available to download.

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• Amanda Jackson and Caroline Rix, RQIA
• Andrew Heffernan, UKHCA
• Jennifer Roberts, UKHCA
• Maeve Hully, Patient and Client Council
• Pamela McGreedy, Health and Social Care Board

Presentation for Ageing Population conference: Challenges in Homecare

Colin Angel, UKHCA Policy Director, gave this presentation on the challenges facing the homecare sector at the Ageing Population conference, April 2013.

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Summary of report of Draft Care and Support Bill Committee

This document is available to UKHCA members only. Information on how to join UKHCA.

The Joint House of Lords and House of Commons Committee reported in March 2013 on the Draft Care and Support Bill, and gave its recommendations on a range of key issues for Government social care policy. UKHCA Senior Policy Officer Francis McGlone has prepared a summary of the report and its conclusions for UKHCA members.

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Download Summary of report of Draft Care and Support Bill Committee

Demonstrating Quality to Future Customers

Colin Angel, Policy and Campaigns Director, gave a presentation about current quality drivers for the social care sector as well as how tips on how providers can make best use of the quality tools available.

The presentation was given at the Care Show Bournemouth 2012.

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Homecarer March 2013

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We call for better commissioning as the financial outlook worsens, and UKHCA Chair Mike Padgham says these are turbulent times for social care. UKHCA Chief Executive Bridget Warr focuses on our activities representing the homecare sector; Jenny Roberts launches the UKHCA Dementia Strategy and Plan; Andrew Lancaster of Anthony Collins Solicitors LLP explains new time limits that apply to procurement challenges; Nicole Gregson describes a move to outcome-based commissioning; Emma Kain-Barrett of Towergate Patrick looks at working alone; Francis McGlone explains the “Living Wage”; we include news from around the UK, including our response to the Transforming your Care consultation in Northern Ireland; plus highlight our revised resource guide on infection control.

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Download Homecarer March 2013

UKHCA Dementia Strategy and Plan

UKHCA is committed to representing and supporting homecare providers to meet the challenges and opportunities of developing personalised dementia care services. This had led to the launch of the UKHCA Dementia Strategy and Plan, funded by Skills for Care for development in England, and designed to help homecare providers across the UK. The UKHCA Dementia Strategy and Plan is the blueprint for our work helping homecare organisations develop their dementia services regionally and nationally. UKHCA Chief Executive Bridget Warr said: "This is an exciting initiative and I look forward to inviting our members and other homecare providers to get involved, as we implement the Plan in the coming months".

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Download UKHCA Dementia Strategy and Plan

UKHCA Briefing: CQC Domiciliary Care Agency Themed Inspection Report

The Care Quality Commission (CQC) announced in November 2011 that it would carry out a themed inspection programme of 250 regulated domiciliary care agencies from April 2012, and reported on 13th February 2013. UKHCA has issued a Briefing with series of recommendations and prompts that offer an immediate way for homecare providers to check how their own organisation have considered and responded to the findings of the CQC report. A Word version is also available.

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Download UKHCA Briefing: CQC Domiciliary Care Agency Themed Inspection Report

Infection Control Resource Guide - revised in January 2013

This document is available to UKHCA members only. Information on how to join UKHCA.

Infection control is an issue very high on the political agenda at the moment. The UKHCA Infection Control Resource Guide focuses on the requirements of all four UK nations to prevent and control infections in health and adult social care and gives domiciliary care organisations advice and assistance. Updated in January 2013.

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Download Infection Control Resource Guide - revised in January 2013

Closed circuit TV (CCTV) and the law

Paul Worsnop of Anthony Collins Solicitors LLP considers the legal implications of CCTV monitoring in a service user's home, in our factsheet: "Closed circuit TV and the law", which also appeared in January 2013 edition of Homecarer magazine. Considers surveillance in people's own homes.

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Homecarer January 2013

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We launch our new Costing Model to help our members cost tenders and manage their bottom line; UKHCA Chair Mike Padgham says we need radical new thinking in 2013; UKHCA Chief Executive Bridget Warr raises the importance of homecare; Paul Worsnop of Anthony Collins Solicitors LLP considers the legal implications of CCTV monitoring; Alison Mlot of the Technology Strategy Board describes technologies to support independent living; Kim Grove discusses gardening for those with dementia; We include tips for providing care in wintry weather; Emma Kain-Barrett of Towergate Patrick looks at insurance for more complex care; Ann Barradell-Black of The Ankir Partnership discusses building confidence in the sector and we consider what makes the ideal care worker; plus include our usual round-up of news from around the UK, details of workshops and a focus on our resource guides on end of life care and building a successful team.

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Homecarer magazine - Guide for Contributors January 2013

The Homecarer magazine Guide for Contributors January 2013 has been prepared for editorial contributors by Carole Broughton, Homecarer Editor. With copy deadlines and a range of tips and information, the guide aims to help contributors produce articles that meet Homecarer's editorial guidelines, and the needs of homecare provider readers. 

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Homecarer November 2012

In this issue: We launch our new group buying scheme operated by The Consortium to help UKHCA members make savings when buying supplies; Chair Mike Padgham welcomes new members to the UKHCA Board and thanks those stepping down; Chief Executive Bridget Warr considers changes at the top in government; Jennifer Roberts looks at the Dementia Care and Support Compact; Jason Claydon of Towergate Patrick suggests ways of keeping business insurance premiums down; David Cubey of Skills for Care explains how NMDS-SC data sharing can benefit providers; we consider important plans for reform in Northern Ireland, report on rising costs of free personal care in Scotland, and on our Wales conference; Joyce Francis reports on Making it Real, and on CQC fees for next year; and we publish revised Medication Policy Guidance and Policy Template which clarify tiers of assistance.

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The Consortium Care - UKHCA's new group buying scheme

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA's new group buying scheme, operated by The Consortium Care, gives members the opportunity to make savings in the purchase of homecare supplies. Only available to UKHCA members, the scheme includes essential supplies for homecare and exclusive offers and low prices. Brochure from October 2012 to March 2013. More from: www.ukhca.co.uk/theconsortium

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Member Day 2012 presentations

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA Members' Day was held on 24th October 2012 in Bristol. Presentations for those speakers who gave them are now available to download.

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• Campaigning update from UKHCA Policy Director Colin Angel
• CEO Bridget Warr
• Corporate Services Director Peter Randall
• Head of Sector Development - Skills Andy Tilden
• Sue Lee, Managing Director, Towergate Patrick

UKHCA’s Preferred Insurer: Towergate Patrick's 5 Top Tips on the Health and Social Care Act

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA’s preferred Insurer; Towergate Patrick have developed 5 top tips for UKHCA members when considering Employment Law and the Health and Social Care Act.

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Download UKHCA’s Preferred Insurer: Towergate Patrick's 5 Top Tips on the Health and Social Care Act

UKHCA Medication Policy Guidance - Revised October 2012

This document is available to UKHCA members only. Information on how to join UKHCA.

Medication is an increasing and significant aspect of care currently being requested and delivered by domiciliary care organisations. As such, there must be a clear policy outlining the level of administration the organisation can provide for the service user. The policy should then have accompanying procedures to give care workers clear instruction on all aspects of the medication assistance.

This Medication Policy Guidance document has been updated in December 2011 and is intended to give homecare providers guidance on formulating their own medication policy and procedures. It should not be considered a stand-alone policy and providers should make suitable adjustments to reflect their organisation’s circumstances, contractual obligations, indemnity insurance and any conditions placed on their registration by their statutory regulator. 

UKHCA expects all organisations with full UKHCA membership to operate within this Policy Guidance. Failure to do so may be considered to be a breach of The UKHCA Code of Practice and in serious cases may result in withdrawal of membership. Your insurance cover may also be prejudiced if you knowingly failed to comply with this Policy Guidance.

Further assistance in writing a medication policy and procedures can also be gained by using UKHCA’s Medication Policy Template which can be downloaded free of charge by members.

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Download UKHCA Medication Policy Guidance - Revised October 2012

UKHCA Medication Policy Template

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA’s Medication Policy Template, has been developed to assist organisations to write their own, comprehensive medication policy. This Template is based on the latest UKHCA Medication Policy Guidance Document.

The UKHCA Medication Policy Template requires Microsoft .NET Framework 2.0 or later to be installed on your machine before you install the UKHCA Medication Policy Template. It is included in Windows Vista and Windows 7 and available free from Microsoft for earlier editions of Windows such as Windows XP.

Further information including terms and conditions of use.

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Download UKHCA Medication Policy Template

2012 Impact Statement and Accounts

This document reviews the Association’s activities for 2011-2012 and their impact on issues that affect UKHCA members and key stakeholders.

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• Accounts 2012
• Impact Statement 2012

Wales Conference 2012 presentations

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA held its Wales Conference, sponsored by Towergate Patrick, on 26th September 2012 at Metropole Hotel, Temple Street, Llandrindod Wells, Powys, LD1 5DY.

PowerPoint presentations for those speakers who gave them are available to download here:

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• Caroline Davis
• David Francis, CSSIW
• Doug Mullen, Anthony Collins Solicitors LLP
• Mariann Hewitt, City & County of Swansea
• Steve Vaughan, SSIA
• Sue Coe, Equality and Human Rights Commission

UKHCA's Commissioning Survey 2011

This briefing is based on a survey of homecare providers in 2011 demonstrating the impact of local authority commissioning practices on those people using homecare services.

We found that up to 82% of councils were reducing how much care they would pay for, and reducing the number of homecare visits people receive. 58% of councils appeared to have cut the price they pay independent and voluntary sector providers for homecare.

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Download UKHCA's Commissioning Survey 2011

Homecarer September 2012

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: UKHCA Chair Mike Padgham gives the Government bronze but not gold for deciding to adopt key Dilnot Commission recommendations; Chief Executive Bridget Warr says homecare can take the lead in realising the adult social care White Paper’s ambitions for England; Jennifer Roberts looks at the effect of the environment on people with dementia; Faye Biddle of Anthony Collins Solicitors LLP advises providers on giving references; Neil Eastwood of Sticky People Ltd describes an assessment tool to help providers make hiring decisions; Samantha Callaghan answers questions on the CRB’s new rules on identity checking; Joyce Francis previews changes to vetting procedures in England, Wales and Northern Ireland; we report on retrospective checking for Scotland; and launch our updated Train the Trainer Medication Programme.

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Download Homecarer September 2012

New Business Pack

UKHCA's pack of information for anyone thinking of starting in business or who has recently started a homecare business. Hard copy version posted to enquirers includes a UKHCA membership pack.

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Download New Business Pack

Dementia care – How to deal with the challenges of communication

Jennifer Roberts, Dementia Lead for UKHCA, looks at the communication challenges in caring for a person with dementia, and offers some practical tips for care staff, in two topical articles for Homecarer magazine (featured in May and July 2012 editions respectively).

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Download Dementia care – How to deal with the challenges of communication

UKHCA Briefing Paper - Caring for our future: reforming care and support

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA has produced a briefing paper on the Government's White Paper on the reform of social care in England, published in July 2012. Called ‘Caring for our future: reforming care and support’, the Government says its White Paper is the most radical reform of the social care system in 64 years. A draft Care and Support Bill was published which will, for the first time, consolidate a range of different laws to create a single modern statute for adult care and support. The Government also published a progress report on social care funding.

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Download UKHCA Briefing Paper - Caring for our future: reforming care and support

Skills for Care documents including Partnership form

This document is available to UKHCA members only. Information on how to join UKHCA.

Complete the partnership form to access Skills for Care funding through UKHCA

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• Guidance on Project
• List of Acceptable Units
• Partnership Form
• WDF Agreement Paperwork
• WDF Claiming Forms

Care is not a Commodity - UKHCA Commissioning Survey 2012

Home-based care is a lifeline for over 640,000 people in the UK, who rightly expect dignified, quality care to help them to live independently, and not a commodity to be purchased like paperclips. UKHCA's report “Care is not a Commodity”, based on initial results from our 2012 Commissioning Survey of homecare providers, finds that almost three quarters of providers believe that over the last 12 months the councils they work with have become more interested in securing a low price than a quality service, and shorter visits time may jeopardise the delivery of dignified, quality care.

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Download Care is not a Commodity - UKHCA Commissioning Survey 2012

Homecarer July 2012

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: UKHCA members take their message to Westminster, at our Homecare Summit with Shadow Care Minister Liz Kendall MP and dinner with invited Parliamentarians; Chair Mike Padgham calls on the Government to give a higher priority to long term funding of care; Chief Executive Bridget Warr discusses the likely key themes of the adult social care White Paper; Jennifer Roberts looks at communicating with people with dementia, who have challenging behaviour issues; Francis McGlone reports on evidence we gave to the Scottish Parliament on self-directed support; We respond to the Social Services Bill in Wales; Emma Young of Anthony Collins Solicitors LLP considers a recent Supreme Court case on direct payments; Debbie Sorkin of the National Skills Academy for Social Care reports on a survey of registered managers; Joyce Francis considers CQC’s themed inspections; We report on a survey of domiciliary care in Northern Ireland and launch our free Handling the Media Factsheet for members.

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Towergate Patrick Insurance Letter

The latest version the Towergate Patrick Insurance leaflet catering your organisations insurance needs

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Download Towergate Patrick Insurance Letter

Handling the Media, second edition

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA has developed a new factsheet for members which looks at how homecare providers can benefit from good news stories in the press - and how they can respond to potential negative press about their business. Although the majority of homecare is delivered successfully without incident, even the best provider can suddenly have to deal with a difficult situation. Written by Policy Director Colin Angel and Homecarer Editor Carole Broughton, the factsheet contains a wealth of practical tips on handling the media. Now in its second edition, updated to include social media.

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Homecarer May 2012

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: UKHCA Chair Mike Padgham asks members to support our campaign for sustainable, high quality homecare; Chief Executive Bridget Warr says we need to highlight the sector’s good practice; Jennifer Roberts writes on communicating with people with dementia; Francis McGlone reports on Scotland’s pledge for people with dementia and the Social Services Bill in Wales; Anna Dabek of Anthony Collins Solicitors LLP considers how employers should treat staff accused of abuse; Moving and Handling expert Kate Lovett considers human rights; Joyce Francis describes CQC’s updated regulatory regime; Kim Grove says medicine management is key for compliance in Northern Ireland; and we launch our Communication Skills Resource Guide and Training Programme.

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Good Care Guide - what you need to know

This document is available to UKHCA members only. Information on how to join UKHCA.

This factsheet aims to provide UKHCA members with answers to the questions that homecare providers have been asking us about the recently launched, privately operated Good Care Guide "TripAdvisor-style" website.

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Download Good Care Guide - what you need to know

Homecarer March 2012

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We call for Government to act on the crisis in care funding; UKHCA Chair Mike Padgham reflects on the resignation of CQC Chief Cynthia Bower; Chief Executive Bridget Warr says commissioning is of pivotal importance to providers; Deputy Ombudsman Mick King discusses research on complaints Jennifer Roberts writes on recognising dementia symptoms; Joyce Francis sets out what the National Minimum Wage means; CQC’s Sue Towers describes themed inspections of homecare providers; Bridget Turner of Diabetes UK asks for help in their campaign to prevent unnecessary foot amputation; we consider the Northern Ireland review, Wales’s social services bill, the Scottish Government’s response to the Health and Sport Committee report; and launch our revised Medication Administration Record, and summarise resources on human rights, and dignity and respect.

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Medication Administration Record (MAR) Sheet

This document is available to UKHCA members only. Information on how to join UKHCA.

This 31 or 28 day double sided Medication Administration Record sheet may be freely downloaded by UKHCA members as an aid to medication administration for both training and practical day to day purposes. In February 2012, we added a revised MAR Sheet in Excel format, and instructions, which can be used as an alternative to the above.

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• 28 Day MAR Sheet
• 31 Day MAR Sheet
• Instructions to use MAR Sheet (Excel Version)
• MAR Sheet (Excel Version)

Homecarer January 2012

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We report on Northern Ireland’s review of health and social care; UKHCA Chair Mike Padgham says 2012 could be a momentous year; Chief Executive Bridget Warr reflects on the user perspective; Charity Sense describes how to provide care for deafblind people; Mel Palmer of the Social Care Institute for Excellence discusses what happens when reablement treatment is refused;
We preview compulsory pension contributions; Francis McGlone reports on Scotland’s care challenge and our contribution to the Welsh Government’s Inquiry; We welcome Andrew Heffernan, our new Membership and Marketing Director and describe our new telephone system and Quick Guide, plus revised medication policy guidance for members.

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Download Homecarer January 2012

Homecarer November/December 2011

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: Chair Mike Padgham reflects on human rights and quality care; Chief Executive Bridget Warr says hard times call for innovation; Mel Palmer of the Social Care Institute for Excellence discusses making decisions about people’s care and Kim Grove describes dementia care from a provider perspective; We report on evidence we have given on challenges facing the homecare sector; Francis McGlone warns that commissioning must reflect the NMW; Joyce Francis looks at progress of the Protection of Freedoms Bill; and we launch new member benefits – human resources advice and advice on paying for care.

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Download Homecarer November/December 2011

Twenty action points to help homecare workers promote human rights 

The Equality and Human Rights Commission’s report “Close to home: older people and human rights in home care” was launched on 23rd November 2011. While stating that around half of the older people, friends and family members who gave evidence to the inquiry expressed real satisfaction with their homecare, EHRC’s report highlights some disappointing examples of homecare in practice. This UKHCA guidance is a preliminary response to those findings and is intended to help providers ensure their staff provide the highest standard of care.

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Download Twenty action points to help homecare workers promote human rights 

Improving domiciliary care for people with dementia: a provider perspective

This report has been produced by United Kingdom Homecare Association for the South West Dementia Partnership, and offers a provider perspective on the current models for the delivery of care and support to people with dementia. Author Jennifer Roberts RGN said: "This report looks at innovative practice and identifies key messages for providers and commissioners on how to move forward with the delivery of services for people with dementia in the future. Although focused on South West England, it will be of interest to homecare providers and commissioners generally".

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• Improving domiciliary care for people with dementia: a provider perspective
• Improving domiciliary care for people with dementia: The providers’ perspective - Powerpoint presentation

England Conference 2011 Presentations

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA held its 2011 England Conference at the Hilton Birmingham Metropole Hotel on 26th October.

PowerPoint presentations for those speakers who gave them are available to download here:

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• Chris Quince, Policy Adviser, Alzheimer's Society
• David Behan, Director General Social Care, Local Government and Care Partnerships, Department of Health
• Douglas Mullen, Solicitor, Anthony Collins Solicitors LLP
• Helen Helmer, Alzheimer's Society
• Lucianne Sawyer CBE, UKHCA President
• Mike Padgham, UKHCA Chair
• Peter Hay, Strategic Director, Birmingham City Council and ADASS President
• Rachel Dodgson, Regulatory Policy Manager, Care Quality Commission
• William Vineall, Deputy Director, Social Policy & Legislation, Department of Health

Common Induction Standards Progress Logs

These progress logs have been designed for use with our Common Induction Standards Workbooks.

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• Standard 1
• Standard 2
• Standard 3
• Standard 4
• Standard 5
• Standard 6
• Standard 7
• Standard 8

Homecarer September 2011

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We preview our commissioning survey 2011 of members; Chair Mike Padgham reflects on a lively summer in our sector; Chief Executive Bridget Warr calls for homecare’s contribution to social care to be recognised; Anna Dabek of Anthony Collins Solicitors LLP summarises employment law changes; we look at first aid and emergency care; and setting up gardening services; The Design Council invites ideas on supporting people with dementia; we report on recent reports and developments in Wales, Scotland and Northern Ireland; explain why we think CQC should rethink its excellence scheme and invite readers to book for our England conference on 26th October 2011 in Birmingham.

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Download Homecarer September 2011

UKHCA - Raising the Standard for Care

UKHCA’s new strategy statement “Raising the Standard for Care”, published in July 2011, is a hugely important milestone in the life of the Association. UKHCA Chair Mike Padgham said: “It is with great pleasure that I launch our strategy for the next five years, which sets out how we propose to realise our long-term vision of a United Kingdom where a choice of high quality, sustainable community-based care is available to all. Through our new strategy we will provide leadership and support for our members, so they in turn can provide the excellent care services that our clients rely upon so heavily." We encourage members to read it. This is the text version. Printed designed copies will be available shortly.

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Download UKHCA - Raising the Standard for Care

Homecarer July 2011

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: Chair Mike Padgham says UKHCA’s new strategy will help providers meet the challenge and Chief Executive Bridget Warr describes its key elements, we anticipate the Dilnot Commission report, UKHCA President Lucianne Sawyer CBE warns that outcomes are being lost because of cuts; Anna Dabek of Anthony Collins Solicitors LLP summarises new rights for agency workers; John Bains of Parkinson’s UK discusses supporting people with Parkinson’s; we look at political intentions in Northern Ireland, Scotland and Wales; Sarah King introduces our new commercial membership; we launch a new End of Life Care Resource Guide and Training Programme and spotlight our proposed England conference.

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Online Authorised Signatory Form

Use this form if you wish to input disclosure applications online. This service is only available to UKHCA Disclosure Service members.

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Download Online Authorised Signatory Form

Homecarer May 2011

This document is available to UKHCA members only. Information on how to join UKHCA.

In this Northern Ireland special issue: NISCC Chair Lily Kerr explains plans to introduce compulsory workforce registration, RQIA’s Dermot Parsons considers inspection plus Colum Conway reports on why now is a good time for NI providers to join UKHCA. Chair Mike Padgham also welcomes our free pull out on dealing with council/Trust fee reductions, Chief Executive Bridget Warr reports on important connections we are forging in social care, Faye Biddle of Anthony Collins Solicitors LLP looks at new pension laws and Andrew Brookes of Hazlewoods LLP gives his take on the Budget. We also consider results of our survey results on CQC’s plans for an excellence scheme, Dr Sam Bennett describes “Think Local Act Personal” and Jennifer Roberts feeds back from our provider meetings in Scotland and we report on maximum charges for users in Wales.

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Choosing Care at Home

Choosing Care at Home is UKHCA’s leaflet for service users considering purchasing homecare services. We send a copy of this to everyone who calls UKHCA looking for a suitable care provider and UKHCA members can also send this leaflet to prospective service users. The leaflet has been rewritten for March 2011 and is presented in an accessible format to help people who may have some degree of visual impairment. Now featuring the Carers UK logo as a symbol of our commitment to work together, the leaflet can be downloaded without charge and is also available professionally printed in full colour using a UKHCA order form.

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Unilateral Price Review Clauses and carehome owner's right to raise fees

This document is available to UKHCA members only. Information on how to join UKHCA.

Adam Millward of UKHCA's preferred solicitors Anthony Collins Solicitors LLP considers the Court of Appeal's decision that a unilateral price review clause did not give a care home owner the right to raise its fees, in Amberley (UK) Ltd v West Sussex County Council, 2011.

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Dealing With Fee Reductions – Weathering the Financial Storm

This document is available to UKHCA members only. Information on how to join UKHCA.

A short guide with practical tips for providers faced with requests for fee reductions from local authorities, PCTs or Health and Social Care Trusts. The guide also contains links to other UKHCA resources that can help providers weather the current financial storm.

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UKHCA Briefing - Valuing A Business

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA's new briefing is aimed at anyone buying, selling or simply running a business who needs to understand how businesses are valued. The worth of a business hinges upon how much profit a purchaser can make from it, balanced by the risks involved. Past profitability and asset values are only the starting points. It is often intangible factors, such as key business relationships, which provide the most value. This briefing outlines the uses of valuation, key factors affecting the value of a business, the standard methods of valuation and how to calculate profit for the purpose of valuation.

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Bribery Act 2010 Briefing

This document is available to UKHCA members only. Information on how to join UKHCA.

Homecarer providers need to be aware that The Bribery Act comes into force on 1 July 2011, containing new offences to help courts and prosecutors tackle to bribery at home or abroad. The Act affects incorporated bodies (companies, partnerships and charities), including those which contract with councils or who have overseas recruitment partners. Businesses that use contract managers or other employees to manage relationships with councils should also take note, as they will be liable for the acts of their employees. Anthony Collins Solicitors LLP have prepared a free briefing for members on the Act, which also describes their specimen anti-corruption policy and compliance checklist available on a fixed fee basis.

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Employment of domiciliary careworkers aged 16 and 17 years

This document is available to UKHCA members only. Information on how to join UKHCA.

This guidance is designed to summarise the regulators' positions on the employment of careworkers aged 16 and 17, following the introduction of the Employment Equality (Age) Regulations 2006, now contained in the Equality Act 2010, which harmonised discrimination law in Great Britain from 1st October 2010.

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Homecarer March 2011

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue we report on a survey that reveals concerns about council spending cuts; Chair Mike Padgham looks at the challenges facing providers; Chief Executive Bridget Warr says we need to work with others to support users; the National Apprenticeship Service describes the benefits of apprenticeships to social care employers; Faye Biddle of Anthony Collins Solicitors LLP summarises employment law changes; Independent Consultant Melanie Henwood OBE looks at the “journey without maps” of self-funded users; we look at inspection in Northern Ireland, the WAG's vision for social care and greet the PVG scheme in Scotland.

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UKHCA Factsheet: Franchising your homecare business

This document is available to UKHCA members only. Information on how to join UKHCA.

Growing your business can be difficult at the best of times. In the current economic climate it is more challenging than ever. In our new factsheet for members, Adam Millward of UKHCA's preferred solicitors Anthony Collins Solicitors LLP looks at franchising as an alternative way of growing your home care business.

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Homecarer January 2011

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue Chair Mike Padgham launches our free Specimen Terms and Conditions for members, Chief Executive Bridget Warr reflects on personalisation, Baroness Sally Greengross introduces the Equality and Human Rights Commission homecare inquiry, we feature members' stories of coping in severe weather, Colin Angel considers the vetting and barring scheme, we report on workforce registration in Scotland and Northern Ireland, the RQIA's review of medicines management and the work of the Independent Commission for Social Services in Wales. We also launch our 2011 events calendar and workshop programme.

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Complaints Briefing on LGO Requirements

This document is available to UKHCA members only. Information on how to join UKHCA.

Anthony Collins Solicitors LLP have issued a complaints ebriefing to help members in England comply with CQC's Essential Standards Outcome 17. This requires service providers to amend their complaints policies and procedures to inform service users that, if they remain unhappy after their complaint has been dealt with, they can take their complaint to the Local Government Ombudsman (LGO) where applicable. The complaints ebriefing includes wording supplied by the LGO that can be added by members to complaints procedures and/or in closing letters.

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Specimen Terms and Conditions Relating to the Supply of Care Services

This document is available to UKHCA members only. Information on how to join UKHCA.

UKCHA's Specimen Terms and Conditions have been designed as a free service to UKHCA member organisations. Once edited and individualised for your business they can be used to promote a fair and mutually beneficial relationship with service users funding their own care, or using a direct payment or personal budget.

This version of the Specimen Terms and Conditions are for use by providers supplying a managed care service, where the provider instructs their careworkers what to do and how they should do it (for example by giving them policies and procedures to follow). This version will be used by most homecare agencies, except those acting as an employment agency, providing an “introduction-only” service.

You should download both of the following documents

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• Guidance Note for: Specimen Terms and Conditions Relating to the Supply of Care Services
• Specimen Terms and Conditions Relating to the Supply of Care Services (Microsoft Word Format)

Infection control guidance – new obligations for providers in England

This document is available to UKHCA members only. Information on how to join UKHCA.

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National Minimum Wage – providers are counting the costs

This document is available to UKHCA members only. Information on how to join UKHCA.

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Mobility and the larger service user

This document is available to UKHCA members only. Information on how to join UKHCA.

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Taking the proper steps to ensure safety for all

This document is available to UKHCA members only. Information on how to join UKHCA.

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The development of homecare re-ablement services

This document is available to UKHCA members only. Information on how to join UKHCA.

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Homecarer November 2010

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: Chair Mike Padgham considers the Government's £2bn boost to adult social care, Chief Executive Bridget Warr reflects on our national conferences, Anna Dabek of Anthony Collins Solicitors LLP discusses the Equality Act 2010, Richard Manby of Slivers-of-Time Markets describes a business growth opportunity, we consider the vetting and barring scheme review and a user survey in Northern Ireland.

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Equality Act 2010 - Employment Implications

This document is available to UKHCA members only. Information on how to join UKHCA.

Anthony Collins have produced a guide on the employment implications of the Act for HR Professionals.

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Equality Act 2010 - What it means to employers

This document is available to UKHCA members only. Information on how to join UKHCA.

The Equality Act 2010 came into effect on 1 October 2010. Anna Dabek of UKHCA's preferred solicitors Anthony Collins Solicitors LLP summarises what it means to employers, in an article written for the November 2010 edition of Homecarer magazine.

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Northern Ireland Conference 2010 Presentations

Following UKHCA's 2010 Northern Ireland Conference we are pleased to make the speakers' presentations available.

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• Brendan Johnston
• Dermot Parsons
• Dr Shirley Ewart-Boyle
• Janis Blackburn
• Nicola Fisher

Wales Conference 2010 Presentations

Following UKHCA's 2010 Wales Conference we are pleased to make the speakers' presentations available. Delegates may also be interested ing the Welsh Asseblby Government Social Care Procurement Route Planner.

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• Beverlea Frowen
• Bob Gatis
• Steve Vaughan

Care Fees Service: Help your service users pay their fees

This document is available to UKHCA members only. Information on how to join UKHCA.

The UK's ageing population will fuel demand for our services, but with councils slashing budgets, service users can expect to pay for more, or all, of their personal care. UKHCA has linked up with Key Retirement Solutions (KRS) and Partnership to provide products, services and professional support to assist service users fund their care. This leaflet explains more.

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Scotland Conference 2010 Presentations

Following UKHCA's 2010 Scotland Conference we are pleased to make the speakers' presentations available.

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• Anna Fowlie
• Douglas Yates
• Dr Simon Cuthbert-Kerr
• Henry Simmons
• Mark Hazelwood
• Mike Martin

England Conference 2010 Presentations

Following UKHCA's 2010 England Conference we are pleased to make the speakers' presentations available.

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• Andy Tilden
• Cynthia Bower
• Dean Mirfin
• Dr Priscilla Harries
• Professor Margaret Holloway

Homecarer September 2010

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: Chair Mike Padgham welcomes a new era for UKHCA, and Chief Executive Bridget Warr describes her vision for homecare in the UK; Gerald Pilkington discusses re-ablement and opportunities for homecare providers; Kate Lovett considers the issues arising when helping service users with stairs; Joyce Francis provides an update on NHS changes; Francis McGlone looks at Skills for Care's recent workforce report; Jenny Roberts issues the UKHCA challenge to members in Scotland to give us their views; Yvonne Apsitis hails news of a provider group in Wales to monitor commissioning; Colum Conway welcomes a survey with good results for NI homecare providers and; We launch our free guidance for members in England on limited portability now available for CRB checks.

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Clarification by RQIA on compliance with Standard 8.18 on equipment

This document is available to UKHCA members only. Information on how to join UKHCA.

Here is an exchange of emails between UKHCA Policy Team and RQIA dated 29th July – 2nd August 2010 (mentioned in September 2010 Homecarer) which explains RQIA’s view on compliance with Standard 8.18 of the Domiciliary Care Agencies Minimum Standards. This Standard imposes obligations on providers to make sure equipment in users’ homes used for personal care is well-maintained and can cause providers an issue, particularly where equipment supplied by Trusts has no maintenance records.

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UKHCA Guidance: Portability of Criminal Records Bureau Disclosures in England

This document is available to UKHCA members only. Information on how to join UKHCA.

The Department of Health (DH) has relaxed its position on the use of Criminal Record Bureau (CRB) Certificates, effectively introducing a limited system of "portability" for care services regulated by CQC. This applies in services provided to adults (but not children) in England and allows employers - under certain circumstances - to accept a Disclosure Certificate from a prospective employee, provided it is no more than 3 months old and is at the appropriate level. Here, the employer does not need to complete a new application for a Disclosure. UKHCA has produced guidance for members on using portability in homecare services, which includes recent DH and CQC guidance. Updated in August 2012.

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Homecarer July 2010

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We welcome our new Chief Executive, Bridget Warr, Chair Mike Padgham hails Government plans to remodel the ISA scheme and expresses concern about the VAT rise, Joyce Francis considers Government legislative proposals, Kate Lovett of Edge Services discusses mobility and the larger service user, Francis McGlone looks at turning dementia plans into action, we report on social care priorities for Northern Ireland and new commissioning guidance for Wales, our members in Scotland celebrate award success and we launch our free guidance for members on “Do Not Attempt Resuscitation” instructions, by Anthony Collins Solicitors LLP.

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An overview of the UK domiciliary care sector

These headline statistics are aimed at researchers, management consultants and organisations considering entry into the homecare sector. The figures are a summary of the most recent analysis available and will be revised as new data becomes available.

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Do Not Attempt Resuscitation Factsheet

This document is available to UKHCA members only. Information on how to join UKHCA.

As modern technologies have advanced, there has been considerable debate amongst the medical profession, public and in the courts about the possibility of over or under treatment of a person, especially towards the end of their life. As people are living longer and choosing to stay at home rather then enter residential care, homecare providers will increasingly be looking after elderly or frail individuals in their own homes and may need to support service users who have made, or would like to make, a “Do Not Attempt Resuscitation” instruction. In response, UKHCA's preferred solicitors, Anthony Collins Solicitors LLP, have produced a new factsheet for members about the legal basis of "Do Not Attempt Resuscitation" instructions.

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Risk Assessment Template

This document is available to UKHCA members only. Information on how to join UKHCA.

Members may find the following template of assistance. The template has been used at our risk assessment workshops and is a way of assessing hazards, impact and countermeasures that might ameliorate the risk.

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Homecarer May 2010

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: UKHCA challenges politicians to take the Homecare Pledge, Chair Mike Padgham reflects on the election campaign, Nick Haines of Hazlewoods LLP looks at the Budget, UKHCA Disclosure Service Manager Julie Sharp launches the E-Bulk system and we report on free personal care. Donna O'Brien describes the regulatory regime for certain employment agencies and businesses, Francis McGlone reports on proposals for self-directed support in Scotland, RQIA's Dermot Parsons says inspection is a learning process, we report on news in Wales, our event programme and our revised Infection Control Resource Guide.

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Homecarer March 2010

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: UKHCA Chair Mike Padgham pays tribute to our retiring Chief Executive Lesley Rimmer OBE, we urge providers to sign up to CareJobFinder.org, the CQC's Linda Hutchinson describes registration, Andy Tilden of Skills for Care answers our questions on qualifications and training, Doug Mullen of Anthony Collins Solicitors LLP considers the National Minimum Wage, we look at the social care policies of the main political parties and the Personal Care at Home Bill.

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Pandemic Influenza Guidance for Homecare Providers

This guidance has been produced as part of good practice contingency planning and we encourage providers to familiarise themselves with the information provided in this document. This document is provided as a service to UKHCA members.

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With Respect: Dignity in Homecare in Wales

With Respect: Dignity in Homecare in Wales is a new dignity training programme that has been produced with funding from the Welsh Assembly Government, via the Dignity in Care National Co-ordinating Group.

For further information on the With Respect Dignity in Homecare in Wales please read this news article.

It is designed to enable managers and care staff to provide services in a dignified and respectful manner and to assist organisations meet the Welsh Assembly Government's Dignity and Respect in Care Programme.

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• 1 - How to Use
• 2 - Tutor's Guide
• 3 - Presentation/Acetates (requires Microsoft Power Point or equivelent)
• 4 - Training Exercises
• 5 - Handouts

UKHCA Guidance: Controlling Scalding Risks from Bathing and Showering

Care workers work in people's homes where they are unable to control the physical environment, making health and safety a challenge. This is particularly true when it comes to helping service users bath and shower in their own homes. Our guidance considers good practice and what providers can do to control scalding risks to service users when care packages include help with bathing and showering. This includes careful risk assessment, staff training, well–drafted and implemented policies and procedures, and the use of equipment, such as thermometers, where appropriate. Updated in September 2012 to include the Health and Safety Executive's Information Sheet HSIS6, 09/12.

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Homecarer January 2010

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: we advise members to read CQC's new Compliance Guidance, Chair Mike Padgham predicts a rollercoaster year, Donna O'Brien describes new infection control requirements, Anne Challoner-Wood considers the National Dementia Strategy, Joyce Francis looks at free personal care for England and Francis McGlone, care funding, the Department of Health's Emma Jones updates us on Care First Careers and we launch our CareJobFinder.org website and event programme for 2010.

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Understanding continence care (Article from March Homecarer 2005)

This document is available to UKHCA members only. Information on how to join UKHCA.

Care workers often care for people with bladder or bowel problems. This article by Chris Stock, Continence Advisor, Sutton and Merton PCT, considers the issues and how care workers can help improve the quality of life for service users.

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With Respect Dignity in Homecare Training Programme

The Minister of State for Care Services, Phil Hope, launched a new training programme as part of the Dignity in Care Campaign. The training materials, called With Respect, Dignity in Homecare, have been the product of a collaborative project involving UKHCA, (Kim Grove of UKHCA wrote most of the materials), and its partners NHC and Ceretas.

It is an easy-access approach to raise awareness through training in the importance of respecting people's privacy and dignity when providing homecare services.

For further information on the With Respect Dignity in Homecare Training Programme please read this news article.

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• 1 - How to Use
• 2 - Resource Guide
• 3 - Tutor's Guide
• 4 - Presentation/Acetates (requires Microsoft Power Point or equivelent)
• 5 - Training Exercises
• 6 - Handouts
• 7 - Aide Memoire
• 8 - Expectation Card

No More Pips to Squeak

UKHCA took at a stand at the National Adults and Childrens Services Conference, a major conference in Harrogate, with policy makers and Directors of Adult Social Services in attendance, to focus attention on the needs of the independent homecare sector. Launching our personalisation toolkit, which highlights how some authorities are acting perversely in the face of more personalised services, we also launched a statement on the huge cost pressures providers are under with our "No more pips to squeak" publication.

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Homecarer November 2009

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue we launch our free personalisation toolkit, Chair Mike Padgham welcomes proposals for free homecare in England, Doug Mullen of Anthony Collins Solicitors LLP discusses unsocial hours enhancements and Julia Jones considers vetting and barring scheme referrals, the Department of Health's Emma Jones introduces Care First Careers, we report on commissioning in Wales and Scotland, and on a NI provider survey, plus we launch our Smoking and Homecare Factsheet and revised Training Guide for England.

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UKHCA Factsheet: Smoking and Homecare

This document is available to UKHCA members only. Information on how to join UKHCA.

Our factsheet for members on smoking and homecare outlines the main smoking ban provisions across the UK, considers the issues that arise when service users smoke at home and looks at steps to achieving a smoke-free environment for employees. Our factsheet supplements existing guidance with hints on negotiating with users who are reluctant to refrain from smoking and other practical steps to help employers fulfil their obligations to maintain the health of their homecare workers. Produced in 2009 and revised in 2012.

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Pandemic 'flu contingency plan template for domiciliary care

This document is available to UKHCA members only. Information on how to join UKHCA.

The UKHCA member helpline has taken a number of calls from members about business contingency planning templates for swine 'flu. This template for UKHCA members provides some ideas as to what homecare organisations could be thinking about and can use as preparation for a flu pandemic. It is not a wholly comprehensive list, nor will all the suggestions be applicable in different organisations, however it provides a basis for organisations to feed into their own contingency planning arrangements.

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20th Anniversary Brochure

UKHCA celebrates 20 years of the Association's work in the homecare sector with a new brochure, which includes articles by the Association's Chair and President. A time-line of significant achievements for the sector runs from the initial meeting of a small group of social care leaders in 1986, to the Association's first conference of 75 founder members in 1989 right through to over 1,850 members today. We also include our 10th anniversary presentations which describe the history of the Association in more detail.

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Personalisation: A toolkit for independent homecare providers

This document is available to UKHCA members only. Information on how to join UKHCA.

Understanding what personalisation means for the homecare sector is addressed in a new toolkit by UKHCA's Senior Policy Officer, Francis McGlone, available only to UKHCA member organisations. The toolkit explains the risks, threats and opportunities for providers and ideas about the types of service they could develop. The toolkit also identifies some of the inappropriate and unreasonable contract conditions that some local authorities are trying to impose, and a checklist for providers facing these issues.

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Homecarer September 2009

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: Chair Mike Padgham recommends members have pandemic flu plans just in case, Professor Sue Yeandle discusses her research on telecare, Doug Mullen of Anthony Collins Solicitors LLP warns employees may ask to be accompanied by a lawyer at disciplinary proceedings, Donna O'Brien reports on England's vetting and barring scheme, Francis McGlone and Joyce Francis invite members to join the big Care Debate on paying for care, we consider staff registration in our national reports and re-launch our free data entry service for the NMDS and preview our autumn workshop programme.

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UKHCA Factsheet: Accompanying service users on outings and holidays

This document is available to UKHCA members only. Information on how to join UKHCA.

The role of homecare providers increasingly extends to accompanying service users outside the home or on holiday, important activities to enhance well-being, maintain independence and reduce social isolation. UKHCA's new factsheet: "Accompanying service users on outings and holidays" describes some of the issues homecare providers need to consider and sources of further advice.

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Homecarer July 2009

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We call for members views' on a critical consultation on Compliance Guidance that replaces the National Minimum Standards for Domiciliary Care, our Board representatives for Scotland, Northern Ireland and Wales campaign for better funding for training, UKHCA Chair Mike Padgham argues MPs should re-focus on social care, UKHCA Senior Policy Officer Francis McGlone reports on low pay, UKHCA HR Manager Wosiela Bobie looks at new disciplinary and grievance rules, UKHCA Membership Development Officer Sarah King considers whether in-house NVQ assessment and we include new, free “No reply from service user” policy guidance as a centre-page pull-out.

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UKHCA "No Reply from Service User" Policy Guidance

This document is available to UKHCA members only. Information on how to join UKHCA.

The unexpected failure of a service user to answer the door when a care worker arrives, or the inability to gain access by the usual method, should always be regarded as a serious situation requiring immediate investigation and action by careworkers and their managers. UKHCA's new policy guidance helps members to review their existing "No reply" policies and procedures, and develop new ones.

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Latest consumer regulations affect homecare providers

This document is available to UKHCA members only. Information on how to join UKHCA.

Anthony Collins Solicitors LLP, our preferred solicitors who operate the legal helpline, have drawn our attention to new regulations that require a cooling off period and cancellation rights in contracts signed in users' homes. The rules give greater rights to consumers who sign contracts in their own homes and offices. They apply UK-wide to homecare providers where self-funded and direct payment users sign homecare contracts in their own homes. This revised version of the article has been issued in reply to members' requests for standard wording that can be inserted into their contracts dealing with the new right to cancel.

We strongly advise reading the article carefully and taking appropriate advice, as without a cooling off period and cancellation rights contracts may be void and providers could be liable to a fine. We anticipate that some providers may wish to consider re-issuing contracts signed in users' homes with the correct terms, depending on circumstances.

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Homecarer May 2009

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We call for members' views on regulation by the Care Quality Commission, Anthony Collins Solicitors report on contract cancellation rights, Vic Citarella of Skills for Care and ADASS discusses local workforce planning, we report on the delay to the ISA's Vetting and Barring Scheme, Yvonne Apsitis rounds up our policy work in Wales, the RQIA's Dermot Parsons advises on preparing for inspection and Jenny Roberts reports on the Scottish Caring Congress.

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Anthony Collins briefing for members on challenging unfair tender processes

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA's preferred solicitors Anthony Collins Solicitors LLP stopped a council in its tracks recently when they forced it to re-run part of a tendering process by using an emergency injunction. They have prepared a special briefing for members on challenging unfair tender processesl.

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Anthony Collins procurement challenge case study

UKHCA's preferred solicitors Anthony Collins Solicitors LLP stopped a council in its tracks recently when they forced it to re-run part of a tendering process by using an emergency injunction. They have described the process in a procurement challenge case study available to all.

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Effective hand washing for homecare workers

Effective hand washing in care settings has never probably attracted as much attention as it does now. UKHCA has designed a simple handout for homecare providers to use with their careworkers that can be downloaded without charge.

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Homecarer March 2009

This document is available to UKHCA members only. Information on how to join UKHCA.

In this edition: In a special pull-out guide, UKHCA Head of Policy Colin Angel explains how to withdraw care ethically. Care Quality Commission Chief Executive Cynthia Bower answers key questions from providers, UKHCA Chair Mike Padgham warns that adequate funding is needed in the recession, we look at the National Dementia Strategy, announce our signature of a memorandum of understanding in Wales, consider the impact of the Mental Capacity Act 2005 and announce free Skills for Life training for employers in literacy and numeracy.

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UKHCA joins new care providers alliance in England

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA is pleased to be part of a new alliance of adult social care provider representative bodies in England, who have come together to give the provider voice on emerging agendas such as personalisation and transformation. The alliance consists of a range of bodies representing community and residential services and will be a means of engaging effectively with policymakers in these changing times, giving added value and higher profile to the vital role the independent sector plays.

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UKHCA urges fair homecare contract terms for North Wales

In a comprehensive submission to councils preparing a standard contract for use in North Wales, UKHCA has highlighted key principles of fairness and the need for a balance of rights and obligations for both purchasers and providers. The contract is being drafted for use in Anglesey, Gwynedd, Conwy, Denbighshire, Flintshire and Wrexham, but UKHCA understands that councils elsewhere in Wales are also watching this matter closely. UKHCA members’ interests are being represented by Gill Charlick and Colin Angel. Colin is also leading UKHCA’s response to a similar standard contract for use in the East of England.

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Homecarer January 2009

This document is available to UKHCA members only. Information on how to join UKHCA.

In this edition: In a special pull-out guide, UKHCA Head of Policy Colin Angel explains how to operate credit checks; Chair Mike Padgham calls on government to ensure measures to shore up banks filter through to businesses; Dr Alessio Cangiano reports on research on migrant workers; we look at members’ services post personalisation and some serious council contracting issues; Professor Lindsey Davies calls on providers to plan for a ‘flu pandemic and we launch our 2009 conference programme and revised handwashing guide for care workers.

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UKHCA Factsheet: Credit references, late payment and factoring

This document is available to UKHCA members only. Information on how to join UKHCA.

The harsher financial climate and “credit crunch” mean homecare providers need to ensure they receive payment for their services promptly to maintain cash flow and the financial health of their business. Previewed in the January 2009 edition of Homecarer, our new factsheet explores some of the more difficult issues for homecare providers, namely credit references, late payment of debts and debt factoring. Updated 2012.

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UKHCA Factsheet: Withdrawing a package of care

This document is available to UKHCA members only. Information on how to join UKHCA.

While regrettable, there are occasions when a package of care needs to be terminated. For example, where there are unacceptable risks to the health and safety of care workers or invoices for care remain unpaid. Aimed at independent and voluntary sector homecare providers, our new factsheet offers guidance on the practical steps necessary, and the principles of withdrawing care in a safe, ethical manner. Minor revisions 2012.

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Work, Rest and Pay: A guide to difficult working time and minimum wage issues in domiciliary care

This document is available to UKHCA members only. Information on how to join UKHCA.

We highlighted the difficulty of applying working time and national minimum wage rules in homecare and live-in care on a number of occasions. Our preferred solicitors, Anthony Collins Solicitors LLP have updated their in-depth guidance for UKHCA members that looks at the problem areas for homecare providers.

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Homecarer November 2008

This document is available to UKHCA members only. Information on how to join UKHCA.

Costs and contract concerns as we care through the crunch

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Homecarer September 2008

This document is available to UKHCA members only. Information on how to join UKHCA.

In this edition: we keep up the pressure for recognition of fuel price increases; Geraldine Gawthorpe of EDGE Services advises on reducing risks for lone workers; we introduce Senior Policy Officer Francis McGlone, who will take a special interest in Scotland; UKHCA President Lucianne Sawyer previews her forthcoming paper on personalisation; HR specialist Wosiela Bobie answers tough questions on employment issues; UKHCA member Claudine Reid MBE reflects on the growth of social enterprise PJ’s Community Service and we launch our In-house Trainer’s Resource Guide and Customer Care Resource Guide.

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Guidance on UK Competition law issues for homecare providers

Competition law prevents homecare providers from anti-competitive behaviour. UKHCA’s recommended solicitors Anthony Collins Solicitors LLP have produced essential guidance on the Competition Act 1998 and its implications for homecare providers planning to act collectively to lobby their local authorities. The guidance is particularly relevant to providers who are campaigning for a fair price for care, as part of UKHCA’s initiative to ensure annual contract increases properly reflect inflation and other cost burdens.

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UKHCA Factsheet: Health and Safety

This document is available to UKHCA members only. Information on how to join UKHCA.

This factsheet contains details of the reference material available from the Health and Safety Executive and other sources on a variety of issues relevant to the homecare sector. Revised in August 2012.

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Homecarer July 2008

This document is available to UKHCA members only. Information on how to join UKHCA.

Future of regulation is taking shape

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An Employer's Guide to the Prevention of Illegal Working

This document is available to UKHCA members only. Information on how to join UKHCA.

There are new penalties for the employers of illegal workers who are employed on or after 29 February 2008, along with new requirements for employers if they are to avoid these penalties. These penalties and requirements apply in England, Wales, Scotland and Northern Ireland.

Douglas Mullen of Anthony Collins Solicitors LLP explained the changes in the March 2008 issue of Homecarer, and we are pleased to launch his revised Employer's Guide to the Prevention of Illegal Working, which explains the new rules in more detail and replaces the 2006 edition.

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Homecarer May 2008

This document is available to UKHCA members only. Information on how to join UKHCA.

In this edition, providers count the cost of proposed member schemes and we include a special feature from the General Social Care Council on how registration will raise standards. We also include a free pull-out "How does your local council measure up?" comparing in-house and external provider costs in England, advice for careworkers on using a hoist, Budget analysis and a legal update. Printed copies will be posted to members in mid-May.

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Homecarer March 2008

This document is available to UKHCA members only. Information on how to join UKHCA.

Front page article "Stormont hears the case for a fair price for care". Also includes changes on the rules governing illegal working, improvements amongst providers identified by the CSCI and CSSIW and the new grading system to be introduced by the Care Commission in Scotland.

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Membership Application Form

The membership application form. For new members only.

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Publications Catalogue and Order Form

Our updated Publications Catalogue and Order Form include details of our main publications, including our "Train the Trainer" resources, adult protection toolkit and our Local Action Pack. UKHCA members receive substantial discounts on our publications. The products in this publication can also be purchased online.

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Adult Protection Toolkit for Domiciliary Care Agencies

Comprehensive information on adult protection in the homecare sector, co-authored by UKHCA and national charity Action on Elder Abuse. The toolkit is primarily designed to give an understanding of the issues surrounding adult protection and signpost homecare providers across the UK to everything they need to know when writing or reviewing procedures and policies to protect vulnerable adults from abuse.

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UKHCA Membership Renewal Form

UKHCA members should use this form to renew their membership. If you applying to join for the first time see our How to Join page. For a list of fees see our types of membership page.

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Homecarer January 2008

This document is available to UKHCA members only. Information on how to join UKHCA.

Migrant workers are essential to maintain sector's capacity

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UKHCA Presentation: Some key issues in tendering for homecare services

This document is available to UKHCA members only. Information on how to join UKHCA.

The following presentation covers some of the key issues in submitting a tender to a local authority and is intended to be a brief introduction for organisations submitting a tender for the first time. It can be downloaded as a PowerPoint Show, which provides an animated presentation on a pc running Microsoft Windows XP and Microsoft PowerPoint 2003.

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• Printable slides of Tendering Presentation
• Slide show of Tendering Presentation

Local Action Pack

This document is available to UKHCA members only. Information on how to join UKHCA.

Our Local Action Pack will provide members with ideas on how to influence local councils and MPs to secure a better deal for the sector and raise the profile of homecare locally. The pack contains information on lobbying local politicians, facts and figures on homecare, and suggestions for targeting new customers.

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Tender touch could be key to your business

This document is available to UKHCA members only. Information on how to join UKHCA.

The following is the full article by Jane Orr-Campbell (née Scott), National Care Director of Home Choice Care Ltd, that appeared in the November 2007 edition of Homecarer magazine. For space reasons we were unable to include the full version in Homecarer. We are grateful to Jane for article and kind permission to include it on our website.

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Homecare and the Mental Capacity Act 2005

This document is available to UKHCA members only. Information on how to join UKHCA.

The Mental Capacity Act 2005 comes into force fully on 1 October 2007 in England and Wales and introduces new rights for people who may have problems making decisions (“mental capacity”) as well as responsibilities for people who look after someone who may have mental capacity issues. This guidance, developed by UKHCA and our recommended solicitors Anthony Collins LLP, is designed to complement the government guidance and other official materials which have been issued on the Mental Capacity Act 2005, as well as providing an overview of the Act and the new systems and organisations that are being set up to support it. It makes some practical suggestions on how to adopt mental capacity assessments into homecare practice.

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Holiday Pay Action Pack

This document is available to UKHCA members only. Information on how to join UKHCA.

From 1st October 2007, employers will be expected to meet the increased costs of an increase in annual leave entitlement, which changes from 20 to 24 days for staff working a five-day week. UKHCA recently wrote to Directors of Social Services on our members’ behalf to highlight the increased costs for homecare agencies, which is in addition to the inflationary costs occurring this year. Our Holiday Pay Action Pack provides UKHCA members with resources to use with their commissioners, including guidance from our recommended legal advisors, Anthony Collins Solicitors LLP. We expect the pack to be essential reading.

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UKHCA Position Statement: A Fair Price for Care

UKHCA sets-out the vital importance of homecare organisations receiving a fair price for the services they provide. In the first of our UKHCA Position Statements, we examine the background to the current state of the market and provide recommendations to local authority commissioners on adequate payment for the care they purchase.

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Why Homecare Businesses must be prepared for a crisis (Article from September Homecarer 2007)

This document is available to UKHCA members only. Information on how to join UKHCA.

Planning ahead for possible disruptions and emergencies might seem to be the pastime of pessimists but for homecare providers it is essential, since disruption to the business could mean serious consequences for people relying on the delivery of care.

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Who will pay for increased holiday entitlement?

Homecare providers will face increased wage costs when the statutory holiday entitlement for Great Britain's workforce increases from 4 to 4.8 weeks (pro-rated for part-time workers) on 1st October 2007. Recognising the local authorities buy the bulk of the independent sector's output, UKHCA has written to the Director of Adult Social Services in every local authority in England, Scotland and Wales and the appropriate Directors of each of the five Health and Social Care Trusts in Northern Ireland asking whether they will be increasing their contract rates with homecare providers.

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• Letter to health and social care trusts in Northern Ireland
• Letter to local authorities in England, Scotland and Wales

UKHCA Position Statement: Managing working time in live-in care

UKHCA believes that homecare workers providing "live-in" care services undertake their role on an "unmeasured work" basis for the purposes of the Working Time Regulations 1998 and the National Minimum Wage Regulations 1999.

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The UKHCA Code of Practice (Coming into effect 1st May 2007)

The updated Code of Practice comes into effect on 1st May 2007. All social care providers joining UKHCA agree to comply with the Code as part of their conditions of membership. The Code is used when considering any complaint about a UKHCA brought to our attention by a member of the public.

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• English clearprint version
• English large print version
• English standard version
• Welsh clearprint version

Get the most from your UKHCA Membership

A list of membership services and contact details.

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Download Get the most from your UKHCA Membership

UKHCA Position Statement: Short Care Episodes

In our second UKHCA Position Statement, we highlight the dangers of using 15-minute visits to provide personal care to increasingly dependent service users. In recommendations to local authority commissioners we state that short visits should only be used for monitoring and prompting activities and highlight the demotivating nature of these visits on service users and their careworkers.

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Pressure sores - prevention better than cure

This document is available to UKHCA members only. Information on how to join UKHCA.

Dr Michael Clark explains the hazards of pressure sores and looks at the ways that injury to service users can be avoided.

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Use of UKHCA Logotype (Logo) on Printed and Electronic Media

This document is available to UKHCA members only. Information on how to join UKHCA.

A document detail how to use and how to obtain UKHCA logos for use in either electronic or printed media.

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UKHCA Factsheet: Moving and Handling

This document is available to UKHCA members only. Information on how to join UKHCA.

This factsheet describes the legislation relating to moving and handling and shows responsibilities at organisational, managerial and individual level. Further sources of information are listed for moving and handling and specifically for moving and handling training. Revised August 2012.

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UKHCA Factsheet: Risk Assessment

This document is available to UKHCA members only. Information on how to join UKHCA.

This factsheet details advice and assistance on risk assessment and should be used in conjunction with the UKHCA Factsheet on Manual Handling. It contains an overview of the subject and useful sources of further information. Revised August 2012.

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