The UKHCA Code of Practice
All homecare agencies listed on this website have agreed to comply with UKHCA's
Code of Practice, in addition to the minimum standards required by law. The Code
explains the standards expected of our member organisations.
What people say about homecare
“I would like you to know of the outstanding care and attention given to Mr F by N C, one of your senior care staff, on the occasion of the death of Mr F's wife. Mr F is bed ridden and completely dependent on help from others.
N calmly and with great compassion looked after Mr F, finding and organising his clothes and personal requirements for his transfer to a care home, ensuring he was fed and that his other personal needs were attended to.
The ambulance to remove him to a local hospice did not arrive till around 7pm. N had stayed with Mr F throughout a long and stressful day, and shown immense care for him during all of that time. She then insisted on accompanying him in the ambulance to make sure he was transferred safely and that a bed was found for him.
Only when he was made comfortable in the home did she take her leave of him, having ensured that the staff had all of Mr F's medicines and possessions in their safekeeping. By now it would be closer to 9pm, yet she still made the time to call us at home to assure us that Mr F was safely in the care home.
If you reward service and care well beyond the normal call of duty, I think it would be entirely appropriate to make special note of N's efforts and care in such trying circumstances.”