Welcome

United Kingdom Homecare Association Ltd (UKHCA) is the professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. UKHCA helps organisations that provide social care, which may include nursing services, to people in their own homes, promoting high standards of care and providing representation with national and regional policy-makers and regulators. The Association represents over 1,900 members across the United Kingdom, in England, Wales, Scotland and Northern Ireland.

• Member-Only area.
• Disclosure Service Member area.

Queen's Speech proposes draft care and support bill

The Queen's Speech on 9th May contained proposals for a draft care and support bill to reform legislation underpinning adult social care in England, and provide for more flexibility for councils in how they provide care, more personalised care and personal budgets, with better information for service users. The plans, as summarised on the Department of Health's website, appear to omit specific reforms for care funding but do contain some encouraging provisions, and will be clearer once we have seen the expected White Paper. UKHCA Press release on the care bill. Queen's Speech.

 UKHCA is a signatory to an open letter to the Prime Minister - published in the Daily Mail - calling for the urgent reform of social care. The letter from the Care & Support Alliance, a consortium of over 50 organisations, including UKHCA, is calling upon the Prime Minister to take forward social care reform as his personal mission. The Alliance believes that without his leadership fundamental and lasting change cannot be delivered.

Announcement posted on: 03 May 2012

May 2012 Homecarer now available to members

In this issue: UKHCA Chair Mike Padgham asks members to support our campaign for sustainable, high quality homecare; Chief Executive Bridget Warr says we need to highlight the sector’s good practice; Jennifer Roberts writes on communicating with people with dementia; Francis McGlone reports on Scotland’s pledge for people with dementia and the Social Services Bill in Wales; Anna Dabek of Anthony Collins Solicitors LLP considers how employers should treat staff accused of abuse; Moving and Handling expert Kate Lovett considers human rights; Joyce Francis describes CQC’s updated regulatory regime; Kim Grove says medicine management is key for compliance in Northern Ireland; and we launch our Communication Skills Resource Guide and Training Programme, now available to purchase. Publication order form.

More on "May 2012 Homecarer now available to members"

Announcement posted on: 02 May 2012

Policy Framework for long term conditions launched in Northern Ireland

Health Minister Edwin Poots has today launched a policy framework aimed at supporting commissioners, care providers and individuals who are caring for or organising care for people with long term conditions. The framework is intended to be useful in a range of care settings and focusses on five main principles:

• Working in partnership
• Supporting self management
• Information for service users and carers
• Managing medicines
• Carers
• Improving care and services

More on "Policy Framework for long term conditions launched in Northern Ireland"

Announcement posted on: 26 April 2012

Reduce the impact of Royal Mail's price increase

Following the Royal Mail’s 30% price increase for first class stamps from 30th April, we'd like to remind everyone about our user-friendly, fully online, jargon-free Disclosure Application System, which features gives a choice of payment methods - and all applications are checked by experienced CRB Counter signatories.

The Key Benefits are no postage and reduced stationery costs, no need to send us any paperwork if you pay online, speedy service - correctly completed applications will be received at the CRB on the same day the application is made - and accuracy, the online system is designed to reduce application form errors. 

A significant proportion of our UKHCA Disclosure Service Members are already using this system - a few comments we've received are:

“I love the online system and would recommend others to use the facility”
“The Online Application system is so quick and easy to use”

Our Disclosure Service gives you the choice of a paper or online application process – you decide. If you would like to use our Online Disclosure Application Service, then registration is quick and easy. Call us on 020 8288 1572 or email disclosure@ukhca.co.uk with your name and address, and we'll send you the details.

Announcement posted on: 24 April 2012

UKHCA and others sign up to meet the Dementia challenge

UKHCA and nine other organisations have signed up to a Dementia Care and Support Compact, as the care sector's response to the national challenge on dementia issued by the Prime Minister at the recent Alzheimer's Society conference. UKHCA Chief Executive Bridget Warr said: “We are delighted to sign up to this pledge but Government and local authorities must live up to their side of the bargain by making sufficient funds available to deliver quality dementia care at home." UKHCA's press release: "Media Release: More money needed now to meet PM’s dementia challenge". 

The Alzheimer's Society also published a report: "Dementia 2012: A national challenge" which describes how people are living with dementia in England, Wales and Northern Ireland and concludes that people are not living well with dementia. (More about the David Cameron's national challenge on dementia in May Homecarer, out soon.)

More on "UKHCA and others sign up to meet the Dementia challenge"

Announcement posted on: 18 April 2012

New figures published on homecare in Northern Ireland

The latest figures from DHSSPSNI show that use of the independent sector has continued to grow in a number of regions with the independent sector providing over 6.8 million hours of care in 2011. The statistics also show that the independent sector is providing care to those with the most intensive needs, providing an average contact time of 11 hours per client compared to an average of 6.4 hours per client for the statutory sector.

More on "New figures published on homecare in Northern Ireland"

Announcement posted on: 11 April 2012

CQC moves to four region structure

CQC has moved to a four region structure - South, London, Central and North - which aligns with the structure of the NHS Commissioning Board. Each is led by an Operations Director and the CQC proposes to recruit extra inspectors across all regions in the coming months.

More on "CQC moves to four region structure"

Announcement posted on: 10 April 2012

How to make homes dementia friendly

The University of Stirling's Dementia research unit has shown the BBC round their dementia friendly home showing what changes can be made in people's own homes to make them more dementia friendly. The University has also launched a virtual home for people to visitfor information and advice.

More on "How to make homes dementia friendly"

Announcement posted on: 04 April 2012

Fuel shortage must not impact on people receiving care at home

The leading body representing homecare agencies across the UK has today called for prioritisation of fuel supply to ensure that people reliant on care services in their own home are not put at risk from fuel shortages.

Full media release: Fuel shortage must not impact on people receiving care at home

Announcement posted on: 30 March 2012

CQC Fees scheme 2012-13

The Care Quality Commission has announced their fee scheme for providers in England for 2012-13. We are very pleased to see that our lobbying has paid off and, as expected from the consultation, the CQC have reduced the rate for homecare providers with one location from £1,000 to £720. All other fee levels for homecare providers have remained the same. Providers will remember that last year small care home rate was retained, but not the rate for smaller homecare providers, a situation that UKHCA pointed out to CQC was patently unfair to our sector.

More on "CQC Fees scheme 2012-13"

Announcement posted on: 27 March 2012

CQC improve inspection methodology

The Care Quality Commission has announced changes to its inspection methodology following consultation in late 2011. The new plans include: 

• More frequent inspections that will focus on 5 outcomes.
• Judging services to be either compliant or non-compliant, rather than compliant with concerns.
• A reduction in the information needed from providers prior to inspection, including Provider Compliance Assessments.

CQC have published their new Judgement Framework and Enforcement Policy which highlight how inspectors will implement the new methodology.

More on "CQC improve inspection methodology"

Announcement posted on: 27 March 2012

Letter to the Times on short homecare visits

Following a front page article in the Times today on Councils commissioning very short homecare visits, UKHCA sent a letter to the Times Editor highlighting our Commissioning Survey which shows that councils are now commissioning two-thirds of all homecare visits in 30 minutes or fewer, and 14% in less than 15 minutes.

Mike Padgham, Chair

Announcement posted on: 26 March 2012

Budget 2012 headlines

Today George Osborne presented his budget to the House of Commons, among the announcements made were:

• A cut in corporation tax of 2% bringing it down to 24%.
• A detailed consultation at the end of March, on whether there should be a simpler tax system for smaller businesses.
• An increase of Vehicle Excise duty in line with the RPI from April 2012.
• An increase in the personal tax allowance to £8,105 this April with the intention for it to rise to £9,205 in April 2013.

There were no new announcements on fuel duty, the planned increase of 3.02 pence per litre will go ahead from August 2012.

Members can view the budget documents and the chancellor's statement on the HM Treasury website. 

Chartered accountants Hazlewoods have produced a "Health and Care Budget Update - tax saving opportunities" (22 March 2012) which looks at opportunities arising from Budget 2012 which may be of interest to care providers.

Announcement posted on: 21 March 2012

Which? report highlights impact of inadequate funding of homecare

Responding to today’s Which? report into homecare services (Friday 16th March), UKHCA welcomed the report's recognition that many people were happy with the care they receive at home. However, the Association also stated that it is never acceptable that some people should experience rushed or inadequate care.

UKHCA continues to highlight the impact of stringent public sector spending cuts on the prices paid to homecare providers for state-funded care and the worrying trend of councils paying for shorter homecare visits to save money. UKHCA’s Chair, Mike Padgham, calls for Government and local councils to put elderly and disabled people at the forefront to avoid the concerning picture described in the report.

More on "Which? report highlights impact of inadequate funding of homecare"

Announcement posted on: 16 March 2012

The Care Show Bournemouth on 27-28 March 2012.

The Care Show brings the industry together, delivers the latest developments in the care sector and gives you
the opportunity to meet and network with leading industry professionals.

Register NOW for free entry at www.careshow.co.uk/bournemouth

Don't miss:

• FREE educational seminars, presented by expert speakers
• Demonstrations of the latest products from over 170 leading suppliers
• Valuable new ideas to help with the success of your business

Visit www.careshow.co.uk/bournemouth for more information.

UKHCA’s Policy and Campaigns Director, Colin Angel, will be speaking on Tuesday 27 March in the Keynote Seminar Theatre At 2pm – 2.30pm.

More on "The Care Show Bournemouth on 27-28 March 2012."

Announcement posted on: 13 March 2012

Consultation on radical reform of social services in Wales

Gwenda Thomas, Deputy Minister for Social Services has launched a public consultation on the Social Services (Wales) Bill. The legislative proposals for Wales include:

• allowing Welsh Ministers to consider extending the range of services available by direct payments;
• introducing national eligibility criteria and ensure people are assessed on what they need, rather than just on what services are available locally;
• introducing portable assessments, which means people will be entitled to similar services if they move from one part of Wales to another without having their needs re-assessed if they haven't changed;
• requiring local authorities to provide information to carers on their rights and the services available to them in their local areas.

The consultation will last for three months, running from the 12 March to the 1 June 2012. 

More on "Consultation on radical reform of social services in Wales"

Announcement posted on: 12 March 2012

Good Care Guide Factsheet for UKHCA members

UKHCA has produced a downloadable factsheet Good Care Guide – what you need to know to provide UKHCA members with answers to the questions that homecare providers have been asking us about this recently launched, "TripAdvisor" type website - one of a number of similar sites that UKHCA is aware of, some already "live", others in development, which invites users (and their families) of a range of adult and children’s care services to write reviews and rate the providers of these services. We believe it is vital for the quality of information that such websites provide that they meet the principles of fairness and accuracy, so service users and their families can make an informed choice about care.

More on "Good Care Guide Factsheet for UKHCA members"

Announcement posted on: 06 March 2012

Disclosure Scotland still unable to start retrospective checking

Disclosure Scotland has said in a recent announcement that it is still unable commit to a start date for retrospective checking. Updates will be posted on the Disclosure Scotland website, with a further one due by the end of March 2012. The start date was delayed while further IT testing is carried out.

More on "Disclosure Scotland still unable to start retrospective checking"

Announcement posted on: 05 March 2012

March 2012 edition of Homecarer now available to members

In this issue: We call for Government to act on the crisis in care funding; UKHCA Chair Mike Padgham reflects on the resignation of CQC Chief Cynthia Bower; Chief Executive Bridget Warr says commissioning is of pivotal importance to providers; Deputy Ombudsman Mick King discusses research on complaints Jennifer Roberts writes on recognising dementia symptoms; Joyce Francis sets out what the National Minimum Wage means; CQC’s Sue Towers describes themed inspections of homecare providers; Bridget Turner of Diabetes UK asks for help in their campaign to prevent unnecessary foot amputation; we consider the Northern Ireland review, Wales’s social services bill, the Scottish Government’s response to the Health and Sport Committee report; and launch our revised Medication Administration Record, and summarise resources on human rights, and dignity and respect.

More on "March 2012 edition of Homecarer now available to members"

Announcement posted on: 02 March 2012

Securing dignity for older people

The Commission on improving dignity in care in hospitals and care homes has released its draft report and recommendations. The draft report sets out a number of key recommendations to tackle the underlying causes of undignified care some of which could also be applicable to homecare sector, though this was outside the Commission's remit.

More on "Securing dignity for older people"

Announcement posted on: 01 March 2012

Warning on fake research proposals

We have been advised by Friends of the Elderly that their name and logo have recently been misused in order to gain permission to interview care home residents and people receiving homecare.

Friends of the Elderly have asked us to alert members to this situation, highlighting that they are not currently conducting any research directly with older people at this time.

If you have any concerns or suspicions about this issue, please contact Julian Quigley, PR Officer at Friends of the Elderly, at pressoffice@fote.org.uk or 020 7730 8263.

Announcement posted on: 27 February 2012

CQC's Cynthia Bower resigns

Cynthia Bower, Chief Executive of the Care Quality Commission has today announced her resignation. After four years as CEO of the Commission, Cynthia will be leaving in autumn 2012, allowing time for recruitment and handover to her successor.

Mike Padgham, Chair of United Kingdom Homecare Association said:

“We wish Cynthia well for her future plans. After a particularly difficult start, CQC has begun to move in the right direction. We hope progress will be sustained, as there is much more to do. The search for a new Chief Executive gives the Commission an opportunity to refocus its activities with the sectors it regulates and to ensure that social care is well represented in CQC’s future engagement. We look forward to progressing the constructive relationship with the Commission over coming months.”

Announcement posted on: 23 February 2012

New Dignity Code launched

UKHCA welcomes the launch of a new Dignity Code from the National Pensioners Convention (NPC). The Code calls for a number of actions to uphold the rights and dignity of older people receiving care and support in any setting. Amongst other things, the Code calls for:

• Care to be adapted to the needs of the individual,
• Respect for people’s homes, living space and privacy,
• Respect for an individual’s habits, values, particular cultural background and any needs linguistic or otherwise.

The code will be launched later today in the House of Commons by Care Services Minister Paul Burstow. A petition has been launched by the NPC with the hope of getting 100,000 signatures, prompting debate of this Code in Parliament.

Announcement posted on: 22 February 2012

UKHCA is running a series of CQC provider compliance workshops

In November 2011, CQC announced that it would carry out themed inspections of homecare organisations from April 2012.
UKHCA has developed a workshop to explain why these themes have been selected, what compliance might look like for each of these themes and to identify some sources of evidence that organisations can gather to show that they meet the outcomes.

Dates and locations:

• Tuesday 6th March - London - last few places available
• Thursday 8th March - Bristol
• Tuesday 27th March - Manchester
• Thursday 29th March - Newcastle

To book your place, please download, complete and return our booking form.

Announcement posted on: 14 February 2012

UKHCA workshops for homecare providers

This year we have another varied and exciting programme of workshops, available at discounted rates for UKHCA members. Topics include Business Planning and Policy Writing, Delivering Successful Training, End of Life Care, Leadership and Management, Tendering and Medication.

We also have free Survive and Thrive Workshops for providers in Wales. Early booking is recommended.

Booking information.

Announcement posted on: 10 February 2012

UKHCA Changing Telephone Numbers

UKHCA will be using a new phone system from approximately 9.30 AM on 7th February 2012. The main telephone number for contacting UKHCA will become 020 8661 8188 please see our contacts page for further details.

Announcement posted on: 03 February 2012

New Social Services Bill for Wales

The Welsh Government has outlined its plans for a new wide-ranging Social Services Bill for Wales which will provide the architecture to deliver 'Sustainable Social Services for Wales: A Framework for Action' and a wider programme for public service reform. The Bill will set out powers to establish a national outcomes framework, portability across local authority boundaries and early intervention and co-operation between health and social care, particularly for older people. The Welsh Government plans to launch a full public consultation on the Bill in March, with a view to introducing it into the National Assembly in October 2012.

More on "New Social Services Bill for Wales"

Announcement posted on: 26 January 2012

Health Select Committee highlights financial pressures facing social care sector

The Health Select Committee has published a report on the public expenditure of health and social care which highlights the pressures facing the social care sector and the reality that local authorities are having to raise eligibility criteria and use money from the NHS earmarked for reablement services just to maintain services for those people with substantial or critical needs. The Committee has also urged that more money be transferred from the NHS to social care and tangible plans are produced that support integration. With the social care White Paper due shortly, Ministers are likely to take note of the Committee's report.

More on "Health Select Committee highlights financial pressures facing social care sector"

Announcement posted on: 24 January 2012

Homecarer January 2012 now available to members

The January 2012 edition of Homecarer is now available for members to download from the members’ area of our website at: www.ukhca.co.uk/members/homecarer.aspx

In this issue: We report on Northern Ireland’s review of health and social care; UKHCA Chair Mike Padgham says 2012 could be a momentous year; Chief Executive Bridget Warr reflects on the user perspective; Charity Sense describes how to provide care for deafblind people; Mel Palmer of the Social Care Institute for Excellence discusses what happens when a service user refuses reablement; We preview compulsory pension contributions; Francis McGlone reports on Scotland’s care challenge and our contribution to the Welsh Government’s Inquiry; We welcome Andrew Heffernan, our new Membership and Marketing Director and describe our new telephone system and Quick Guide, and revised medication policy guidance.

Announcement posted on: 23 January 2012

Inquiry seeks views on improving dementia diagnosis rates

The All-Party Parliamentary Group on Dementia has launched an inquiry on improving dementia diagnosis rates across the UK which aims to bring together evidence and understanding about current problems relating to improving diagnosis of dementia. It will also find good practice examples where services have helped people to get an early diagnosis, and ensured they have proper information and support afterwards. The APPG on Dementia is seeking evidence from people with dementia and carers, health and social care providers and practitioners, and key stakeholder organisations and professional bodies. Share views by visiting the online questionnaire. 

Announcement posted on: 23 January 2012

Worldskills UK 2012 offers chance to showcase social care skills

Worldskills has launched its annual vocational skills competition. The National Skills Academy has asked our sector to show its support by nominating staff or students from social care as the competition is a good opportunity to showcase skills. The deadline for nominations is 15th March 2012. The UK regional heats will run from April - July 2012, with winners going through to national finals in October 2012. For more information please see: http://worldskillsuk.apprenticeships.org.uk/ or contact Emily.bari@nsasocialcare.co.uk.

More on "Worldskills UK 2012 offers chance to showcase social care skills"

Announcement posted on: 18 January 2012

Skills for Care Workforce Development Fund 2011-12 (England only)

Don't delay. UKHCA still has funding available for UKHCA members under this project to support vocational NVQ and QCF health and social care units for your staff. Units completed between 1st January 2011 and 16th March 2012 are eligible for funding. Check this website for further details and complete a partnership form to join our project www.ukhca.co.uk/fundtra.aspx

Announcement posted on: 09 January 2012

Extra money to help people leaving hospital

The Department of Health is making an extra £150 million available to local authorities in England to help people leave hospital more quickly and receive care at home. The extra money will be spent on helping to settle people back at home and have shorter stays in hospital. The Department is also providing an extra £20 million for the Disabled Facilities Grant, to help people stay at home. The funding has been found from Departmental efficiency savings. Department of Health letter to PCTs and local authorities about the extra funding.

More on "Extra money to help people leaving hospital"

Announcement posted on: 04 January 2012

NHS whistleblowing helpline extended to social care staff

The whistle-blowing helpline for NHS staff has now been extended to social care sector staff and employers. It provides a free, independent and confidential way for staff to report abuse or raise concerns about service user or patient safety. It also advises staff who have concerns and who are unsure how to raise them or simply want advice on best practice. The helpline is available on 08000 724 725 weekdays between 08.00 and 18.00 with an out-of-hours answering service available at weekends and on public holidays. CQC has also published a quick guide to raising concerns at work.

More on "NHS whistleblowing helpline extended to social care staff"

Announcement posted on: 03 January 2012

Health and social care review published

Edwin Poots presented the Health and Social care review to the NI Assembly on the 13th December.

The report proposes a model which puts the individual at the centre of services, with a significant shift from provision of services in hospitals to provision in the community, closer to home. The review recommends that there should be a move to supporting more people to be as independent as possible for as long as possible and a decrease in long term residential placements. This view was supported by people who use social care services, as were the concerns that we raised about the length of time currently allocated for domiciliary care.

There may be future consultation on any fundamental changes to the health and social care system that are taken forward.

More on "Health and social care review published"

Announcement posted on: 14 December 2011

Severe weather links for Scotland

Here are some severe weather weblinks for UKHCA members in Scotland:

• Met office weather warnings:
  http://www.metoffice.gov.uk/weather/uk/uk_forecast_warnings.html
• Traffic Scotland:
  http://trafficscotland.org/
• Flood warnings:
  http://www.floodlinescotland.org.uk/
• BBC travel news:
  http://www.bbc.co.uk/travelnews/scotland
• Scottish Hydro Electricity - emergency helpline 0800 300999.

Announcement posted on: 09 December 2011

IT testing may delay extension of PVG Scheme to existing workforce

Disclosure Scotland may delay accepting applications for membership of the Protecting Vulnerable Groups Scheme (“the PVG Scheme”) from the existing regulated workforce (“retrospective checking”). Retrospective checking was scheduled to start on 28th February 2012, a year after the PVG Scheme went live, but IT difficulties mean Disclosure Scotland is unable to confirm this until its systems have been fully tested. The IT system has proved capable of handling the current volume of applications, but needs testing to ensure it can handle the additional volume retrospective checking would bring. With testing currently scheduled to take place during January 2012, Disclosure Scotland has apologised for the uncertainty. If testing is successful, it expects to introduce retrospective checking very soon thereafter and continuing for the following 3-year period. If the outcome of the testing is unsuccessful, further delay is likely.

More on "IT testing may delay extension of PVG Scheme to existing workforce"

Announcement posted on: 06 December 2011

Call for social care services to enter Scotland's Care Accolades

The search is on for Scotland’s most outstanding social service services, projects or initiatives. Now in their 9th year, the Care Accolades are Scotland’s national awards for the care sector. With 10 categories, including four new categories for 2012, the awards are for services who demonstrate excellence in areas such as investing in the workforce, involving the community, innovative ways of working, leadership and personalisation. The closing date for entries is 13 February 2012. Further information and online application is on the SSSC website: www.sssc.uk.com/ca

Announcement posted on: 06 December 2011

November/December 2011 edition of Homecarer now available to members

In this issue: Chair Mike Padgham reflects on human rights and quality care; Chief Executive Bridget Warr says hard times call for innovation; Mel Palmer of the Social Care Institute for Excellence discusses making decisions about people’s care and Kim Grove describes dementia care from a provider perspective; We report on evidence we have given on challenges facing the homecare sector; Francis McGlone warns that commissioning must reflect the NMW; Joyce Francis looks at progress of the Protection of Freedoms Bill; and we launch new member benefits – human resources advice and advice on paying for care.

More on "November/December 2011 edition of Homecarer now available to members"

Announcement posted on: 29 November 2011

Chancellor’s Autumn Statement 2011

Chancellor George Osborne’s Autumn Statement contains the latest Government efforts to kick start the economy in the UK, and avert a slide back into recession. The detail affects bank lending to businesses, fuel duty, small business growth measures, pensions, youth employment, inflation increases to state benefits and tax credits levels. The full statement is on: www.hm-treasury.gov.uk/as2011_index.htm See also BBC website: www.bbc.co.uk/news/uk-politics-15934564

Community Care believes that the Chancellor's Autumn Statement is not good news for social care. The magazine says that any hoped for recovery in spending to close the gap between care funding and need will not happen - regardless of how well councils fare in improving the efficiency of the system. 

Press release on the Autumn Statement by Hazlewoods LLP: http://www.hazlewoods.co.uk/news/autumn-statement-george-claws-to-recovery.aspx

Announcement posted on: 29 November 2011

Human rights of older people using homecare must not be victim to public spending cuts

UKHCA welcomes today's Equality and Human Rights Commission report as an important contribution to safeguarding the well-being of people who use home-based care. UKHCA's Chief Executive, Bridget Warr, said: "Older people must receive safe, dignified and effective homecare which protects and promotes their human rights. Examples of poor practice in the EHRC report are troubling. However, the Commission has rightly concluded that many of the problems are largely caused by inadequate commissioning of homecare by local councils in England, who fund and arrange the majority of social care. This report must act as a wake-up call. Aggressive public cost-cutting is damaging the very homecare services essential to support people in their communities." UKHCA's full media release. EHRC report.

Announcement posted on: 23 November 2011

Twenty action points to help homecare workers promote human rights

The Equality and Human Rights Commission’s report “Close to home: older people and human rights in home care” was launched on 23rd November 2011. While stating that around half of the older people, friends and family members who gave evidence to the inquiry expressed real satisfaction with their homecare, EHRC’s report highlights some disappointing examples of homecare in practice in England. UKHCA's new guidance "Twenty action points to help homecare workers promote human rights" is a preliminary response to those findings and is intended to help providers ensure their staff provide the highest standard of care.

Announcement posted on: 23 November 2011