Key Publications
 Code of Practice
The UKHCA Code of Practice provides the guidelines to enable UKHCA member organisations providing home care to operate in such a way that:
- The highest standards of care are provided
- The rights and welfare of clients are paramount
- The rights and welfare of care workers are protected
All member organisations of the UKHCA are bound by the Code and are required to comply with it. This enables the organisation to publicise that it is ‘working to the UKHCA Code of Practice standards’.
A copy of the Code should be given to all care workers and clients, or the client’s representative.
Prices and an order form for UKHCA members
Complaints Procedure
Home care providers in England, Scotland and Wales have a legal requirement to operate a complaints procedure, and a similar requirement will soon be imposed in Northern Ireland.
The aim is to sort out complaints quickly and to prevent smaller problems from becoming larger ones.
UKHCA members are also required to have a complaints procedure in place under the UKHCA Code of Practice. To help members we have developed The UKHCA Recommended Client Complaints Procedure and a summary of this procedure suitable for handing to clients called The UKHCA Recommended Complaints Procedure for the Use of Clients.
Prices and an order form for UKHCA members
 Choosing Care in Your Home
‘Choosing Care in Your Home’ is the Association’s flagship leaflet for service users who are seeking homecare support to live independently at home.
The leaflet describes:
- what homecare is and how it can support service users who wish to remain at home
- how UKHCA membership provides service users with the assurance that member organisations operate to the standards set out in our Code of Practice
- how to obtain lists of our member organisations in specified geographical regions
and provides
- practical advice on choosing care and
- a list of questions to ask when choosing a suitable homecare provider.
Prices and an order form for UKHCA members
Car Window Stickers
UKHCA provides removable ‘On Call’ window stickers for its members’ care workers to stick on their car windows.
Prices and an order form for UKHCA car stickers (members only)
UKHCA Gold Adhesive Labels
UKHCA provides gold adhesive labels (6.2 x 3.1 cm) which members can adhere to their office stationery to confirm UKHCA membership.
Prices and an order form for UKHCA member
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 © 2005-2008 United Kingdom Homecare Association Ltd.
Registered Office: Group House, 52 Sutton Court Road, Sutton, Surrey SM1 4SL
Tel: 020 8288 5291 Fax: 020 8288 5290 Email: enquiries@ukhca.co.uk
Registered in England No. 3083104
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