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Starting a New Business

Information When Setting Up Your Business

A new Business Starter Pack is available giving basic and general information to anyone who is thinking of starting in business and/or who has recently started in business and wants information about:

Regulation of Domiciliary Care


Care regulation started in England on 1 April 2003. From that date, new domiciliary care agencies were prohibited from operating unless and until they registered with the Care Quality Commission. This requirement applies to services providing personal care to people in their own homes in England.

For further details of registration in England, contact CQC or see for regional offices

Care Quality Commission
St Nicholas Building
St Nicholas Street
Newcastle upon Tyne
Telephone: 03000 616161


Care regulation started in Wales on 1 March 2004. From that date, new domiciliary care agencies are prohibited from operating unless and until they are registered with the Care and Social Services Inspectorate Wales. This requirement applies to services providing personal care to people in their own homes in Wales.

Leaflets on registration are available from

Registration packs are available from CSSIW regional offices:

  • Cardiff 029 2047 8600
  • Vale & Valleys 01443 848527/28/29
  • South East Wales 01495 761200
  • South West Wales 01792 310420
  • West Wales 01267 223402
  • Mid Wales 01597 829319
  • North East Wales 01352 707900
  • North West Wales 01492 542580


Care at home regulation started in Scotland on 22 December 2003. Care at home providers and housing support services are required to apply for registration with the Scottish Commission for the Regulation of Care (the Care Commission). Care at home registration packs are available from regional or local offices of the Care Commission. Information on the offices and registration is available on

Care Commission
Compass House
11 Riverside Drive
Tel: 01382 207100 or 0845 6030890

Northern Ireland

The Regulation Quality and Improvement Authority (RQIA) is the body responsible for care regulation in Northern Ireland. The website can be found at

Criminal Records Disclosure

UKHCA operate a Disclosure Service to enable customers to complete Criminal Records Bureau (CRB) or Disclosure Scotland Disclosures. For more information see our Disclosure Service page.

For information on criminal records disclosure

England and Wales

Criminal Records Bureau – 0870 9090811


Disclosure Scotland – 0870 6096006

Northern Ireland

Access NI – 02890 259100

Health and Safety

For information on health and safety, Health & Safety, Risk Assessment or Writing a Health and Safety Policy Statement you should contact the Health & Safety Information Line on 0870 1545 500

Income Tax

National Insurance contributions 0845 915 7006
VAT (general help line for all enquiries 0845 010 9000)

This information is available from your nearest Revenue and Customs office (number obtainable in your local telephone directory under “Revenue and Customs”).

Further sources on information

The Homecare Workers Handbook : the essential guide to care in the home
Janet Wells (second edition)
ISBN: 0-9534243-3-2
£8.99 (£5.99 for Members) (including post and packing)
Available from UKHCA - Homecare Workers Handbook Order Form

Money at Home
The home care worker's guide to handling other people's finances and belongings
Author: Pauline Thompson
ISBN: 0-8624229-3-0
Available from Age Concern Books

Age Concern Books
Unit 6
Industrial Estate
Brecon Powys
Tel: 0870 4422120, Email:

Joining UKHCA

The Association is only able to admit to Full membership those organisations that are already trading. If your newly formed domiciliary care organisation is providing personal care in England, it will need to be registered with the Care Quality Commission before you can be admitted to UKHCA membership. The same applies in Wales and Scotland; applicants for membership will need to be registered with the Care and Social Services Inspectorate Wales and the Care Commission respectively before they can be admitted to UKHCA membership. Northern Ireland and applicants from England, Wales and Scotland who fall outside care regulation are required to go through a vetting process before joining UKHCA.

For a membership application pack, use the contact details below. Membership Application Form.
Membership enquiries: 020 8661 8188
Fax: 020 8669 7100


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Founder member of National Skills Acadamy for Social Care Investors In People © 2005-2016 United Kingdom Homecare Association
A company limited by guarantee
Registered Office: Sutton Business Centre, Restmor Way, Wallington SM6 7AH
Tel: 020 8661 8188 Fax: 020 8669 7100 Email:
Company Registered in England No. 3083104