Regulation of social care providers has brought about the introduction of National
Minimum Standards (National Care Standards in Scotland). These standards vary within
Identified below are the current training standards for each country of the United
The Care Quality Commission's 'Guidance about Compliance: Essential Standards' was withdrawn from 1 April 2015 and replaced by 'Guidance for providers on meeting the regulations - Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3) as amended, and Care Quality Commission (Registration) Regulations 2009 (Part 4) as amended: http://www.cqc.org.uk/content/regulations-service-providers-and-managers
This guidance applies to all registered persons (providers and managers) registered with the Care Quality Commission that carry on regulated activities. Registered persons must have regard to this guidance, and be able to demonstrate that the requirements in the regulations have been met. CQC must take the guidance into account when making regulatory decisions. See the section of the guidance relating to enforcement and offences for the consequences of breaching the regulations.
Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3) as amended
For the text of the regulations, see regulations listed on the right hand side of: www.cqc.org.uk/content/regulations-service-providers-and-managers
A brief summary of the regulations that refer to training, skills, induction or competence is as follows.
Regulations 4-7 set the requirements for individuals carrying on regulated activities, directors, partners, nominated individuals, and registered managers, including qualifications, competence and skills, as appropriate.
Regulations 8 - 20A are the compulsory Fundamental standards. Of these the following contain references to training, skills, induction or competence. (Other regulations may imply the need for training, so these should also be reviewed.)
Regulation 12: Safe care and treatment
Regulation 13: Safeguarding service users
Regulation 14: Meeting nutrition and hydration needs
Regulation 15: Premises and equipment
Regulation 16: Complaints
Regulation 17: Good governance
Regulation 18: Staffing
Regulation 19: Fit and proper persons employed
Regulation 20: Duty of Candour
Skills for Care Guide
In addition, Skills for Care provide a guide to support CQC regulated providers with workforce development needs and compliance with the Fundamental Standards: Recommendations for CQC Providers Guide
Skills for Care also produce information on the Care Certificate which is compulsory as part of induction for new staff, new to care, from 1 April 2015: www.skillsforcare.org.uk/Standards/Care-Certificate/Care-Certificate.aspx
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Management and staffing
You experience good quality care at home. This is provided by management and the
care staff who have the skills and competence to carry out the tasks you require.
The service operates in line with all applicable legal requirements and best-practice
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Outcome: The personal care of service users is provided by qualified
and competent staff.
Standard 20 (See regulation 16 (Staffing))
20.1 All staff including Managers are competent and trained to undertake the activities
for which they are employed and responsible.
20.2 All care workers delivering personal care who do not already hold a relevant
care qualification as listed as the recommended occupational qualification in the
Care Council for Wales Qualification Framework are provided with learning and development
(as identified by Standard 19.1) which requires them to work towards a qualification.
20.3 By July 2009 50% of all care workers hold a qualification as listed as the
recommended occupational qualification in the Care Council for Wales Qualification
20.4 By July 2009 all Managers employed before 1 April 2004 must hold the qualification
as listed as the recommended occupational qualification in the Care Council for
Wales Qualification Framework. Those managers first employed after 31 March 2004
hold a qualification as listed as the recommended occupational qualification in
the Care Council for Wales Qualification Framework within 3 years of the commencement
of their employment.
20.5 Records of training and development undertaken and the outcome, are kept on
a central development file and on individual personnel files.
20.6 The Manager undertake periodic training to update knowledge, skills and competence
to manage the agency.
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Standard 12: Staff are trained for their roles and responsibilities.
12.1 Newly appointed staff are required to complete structured orientation and induction,
having regard to NISCC's Induction Standards for new workers in social Care (see
note below), to ensure they are competent to carry out the duties of their job in
line with the agency's policies and procedures.
12.2 The registered manager requires newly appointed staff to provide evidence of
training most recently undertaken that fulfils mandatory training requirements.
12.3 Mandatory training requirements are met.
12.4 The training needs of individual staff for their roles and responsibilities
are identified and arrangements are in place to meet them.
12.5 The registered manager is aware of DHSSPS strategic targets for the training
of, and attainment of NVQ qualifications by, care workers.
12.6 Arrangements are in place to ensure that care workers are able to maintain
their registration with the appropriate professional regulatory body.
12.7 A record is kept in the agency, for each member of staff, of all training,
including induction, and professional development activities undertaken by staff.
The record includes:
- the names and signatures of those attending the
- the date(s) of the training;
- the name and qualification of the trainer or the
training agency; and
- content of the training programme.
12.8 There is a written training and development plan that is kept under review
and is updated at least annually. It reflects the training needs of individual staff
and the aims and objectives of the agency.
12.9 The effect of training on practice and procedures is evaluated as part of quality
Note: Information about NISCC's Induction Standards can be accessed
Registered Managers need the qualifications and experience set out on page 49 of
the Standards in order to register with RQIA.
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