United Kingdom Homecare Association
The professional association for homecare providers

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Current Consultations

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Care Inspectorate consults on complaints procedure 03/03/2015

UKHCA has responded to the Care Inspectorate's plans for changes to its complaints procedure, to bring it into line with other public bodies in Scotland. The Care Inspectorate does not at the moment attempt frontline resolution of complaints about registered care services, but is considering changing this. It also wants to know if mediation should be an option, and if complaints that have been upheld should be capable of review, amongst other changes. The consultation closed on 28 February 2015.  UKHCA response.

ID 232368

The consultation period has ended.

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