UKHCA member organisations receive our bi-monthly magazine Homecarer and complimentary copies of our factsheets.

Many of the documents on this page may need Adobe^® Acrobat Reader^®, or similar, to be installed on your computer.
If you do not already have this software on your computer it can be downloaded free from Adobe.

This report summarises UKHCA's work on behalf of members and activities in pursuit of its mission during 2016-17.

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Download UKHCA Impact Statement 2016-17

This document is available to UKHCA members only. Information on how to join UKHCA.

The Scottish Social Services Council provides an overview of what they do and their registration system.

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Download Regulation of Scotland's social service workers

This document is available to UKHCA members only. Information on how to join UKHCA.

Justine Schneider, Professor of Mental Health and Social Care at the University of Nottingham, presents this article based on research about people with dementia receiving homecare.

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Download What does 'good homecare look like for people with dementia?

This document is available to UKHCA members only. Information on how to join UKHCA.

This article, which first appeared in the September 2017 edition of Homecarer, provides information from Anthony Collins Solicitors LLP for homecare providers on what options are open to them on fees received from local authorities. 

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Download Signs of hope for care providers waiting for increased funding?

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: UKHCA provides an update on the Minimum Price for Homecare; Bridget Warr, UKHCA CEO discusses keeping social care as a government priority;Mike Padgham, outgoing UKHCA Chairman write his final Chairman's letter; Professor Justine Schneider, University of Nottingham explores what 'good' homecare looks like for people with dementia; the Scottish Social Services Council discusses the regulation of Scotland's social service workers; Dan Jones, UKHCA Policy Officer reports on what the Welsh Government and Social care Wales has in store for the sector; James Whynacht, UKHCA Policy officer writes on how Northern Ireland is thinking long-term for care and provides a question and answer page on compliance with National Minimum Wage regulations.

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Download September 2017 Homecarer

This document is available to UKHCA members only. Information on how to join UKHCA.

The Mental Capacity Act 2005 introduced new rights in England and Wales from 2007 for people who may have problems making decisions (“mental capacity”) as well as responsibilities for people who look after someone who may have mental capacity issues.

This guidance, by UKHCA and our recommended solicitors Anthony Collins LLP, complements government guidance and other official materials on the Mental Capacity Act 2005, and provides an overview of the Act and the systems and organisations that support it. The guidance, revised in Septemer 2017, makes practical suggestions on how to adopt mental capacity assessments into homecare practice and, importantly, record 'best interests' decisions (see accompanying templates). There is also a new section on deprivation of liberty.

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• Decision record templates
• Mental capacity factsheet

UKHCA’s minimum price for homecare services of £17.19 per hour allows full compliance with the prevailing National Minimum Wage and the delivery of sustainable homecare services to local authorities and the NHS. It also provides equivalent calculations of costs for the (voluntary) Scottish and UK Living Wages and the London Living Wage.

UKHCA Policy Director, Colin Angel, said: "It is essential that a viable regulated homecare sector is available to support the care of older and disabled people who choose to remain at home. The prices councils pay for care must cover the costs of the workforce, including - as a minimum - full-compliance with statutory minimum wage levels and the costs of running a regulated care service. UKHCA’s Minimum Price for Homecare provides a thorough rationale for the costs of state-funded care and is highlighted in Government’s Care and Support Statutory Guidance (for England) as an approach which can be adopted by councils."

In response to feedback from stakeholders, this updated version provides a breakdown of the typical costs of running a homecare business, shown as a percentage mark-up of the direct costs. Our assumptions for the costs of employers’ National Insurance Contributions have also been revised.

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Download A Minimum Price for Homecare - Version 4.0

This document is available to UKHCA members only. Information on how to join UKHCA.

Medication is an increasing and significant aspect of care currently being requested and delivered by domiciliary care organisations. As such, there must be a clear policy outlining the level of administration the organisation can provide for the service user. The policy should then have accompanying procedures to give care workers clear instruction on all aspects of the medication assistance.

This Medication Policy Guidance document has been updated in August 2017 and is intended to give homecare providers guidance on formulating their own medication policy and procedures. It should not be considered a stand-alone policy and providers should make suitable adjustments to reflect their organisation’s circumstances, contractual obligations, indemnity insurance and any conditions placed on their registration by their statutory regulator. 

UKHCA expects all organisations with full UKHCA membership to operate within this Policy Guidance. Failure to do so may be considered to be a breach of The UKHCA Code of Practice and in serious cases may result in withdrawal of membership. Your insurance cover may also be prejudiced if you knowingly failed to comply with this Policy Guidance.

Further assistance in writing a medication policy and procedures can also be gained by using UKHCA’s Medication Policy Template which can be downloaded free of charge by members.

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Download UKHCA Medication Policy Guidance - Revised August 2017

To help homecare providers to ensure they are meeting the National Minimum Wage requirements within their workforce, UKHCA's recommended solicitors Anthony Collins Solicitors LLP have prepared a National Minimum Wage Toolkit.

The toolkit sets out the current law with practical examples, and gives providers a step-by-step compliance assessment tool. It also contains a practical section for homecare providers written by UKHCA Policy Director Colin Angel on possible actions to achieve compliance with the National Minimum Wage.

The Toolkit has been revised several times. It was updated in April 2014 to include revised penalties for non-compliance; in March 2015 to reflect increased NMW rates and to clarify issues relating to enhanced rates of pay (paragraphs 16 and 85); in June 2015 to include new consolidated NMW regulations and case law, and the change to the Pay & Work Rights Helpline, in March 2016 to include the National Living Wage, the increase in penalties and recent case law, and in June 2017 to include new NMW rates and changes in guidance and caselaw on sleep-ins. The June document received a few drafting changes and the final version was uploaded in September 2017.

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Download National Minimum Wage Toolkit (Revised September 2017)

Anthony Collins Solicitors sets out the key legal and governance issues to help homecare owners overcome challenges ahead following CQC's consultation about the future of registration and inspection.

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Download Law and governance - some key issues for the 12 months ahead

Kate Lovett, a Director at EDGE Services shares some useful tips on moving and handling.

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Download Principles to ensure effective moving and manual handling transfers

Towergate Insurance shares some tips to help homecare providers keep insurance premiums down.

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Download Tops tips for keeping your insurance premium down - without loss of cover

In this issue UKHCA urges the Government to keep social care at the forefront; UKHCA Chair Mike Padgham says we need unity and purpose to achieve social care reform; we explore how apprenticeship funding has changed and how this could affect homecare providers; Anthony Collins Solicitors LLP looks at law and governance; UKHCA celebrates the acheivements of CQC 'Outstanding' members; Towergate Insurance tells members how to keep insurance premiums down; UKHCA CEO Bridget Warr discusses the priorities of social care following the General Election; we explore homecare from the LGBT perspective and James Whynacht, UKHCA Policy Officer, looks at what lies in store next for Northern Ireland.

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Download July Homecarer 2017

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA's briefing on Apprenticeships looks at recent changes in apprenticeships, including the apprenticeship levy for larger employers and using funds in a digital account to pay for apprenticeships. The factsheet also considers using co-investment to fund apprenticeships, how apprenticeships fit with Workforce Development Funding, and incentives for employers to take on apprentices, among other topics.

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Download UKHCA Factsheet on Apprenticeships

This document is available to UKHCA members only. Information on how to join UKHCA.

The General Data Protection Regulation, a new EU data protection law will come into effect in the UK on 25 May 2018. Jane Burns, a solicitor at Anthony Collins LLP outlines how the new legislation will impact on the way that organisations handle personal information for individuals.

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Download New data protection law coming soon - but are you prepared?

This document is available to UKHCA members only. Information on how to join UKHCA.

Employers have a duty of care under health and safety law to ensure the risks of driving at work are managed under an effective health and safety system. This Towergate Insurance article discusses the procedures that you should have in place to ensure that vehicles used by your staff conform to the road traffic laws and are safe and properly maintained.

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Download  Using personal vehicles for work - employers have a duty of care

This document is available to UKHCA members only. Information on how to join UKHCA.

A Towergate Insurance article that serves to remind members how important it is to be able to meet the requirements of several local authorities and consult with an insurance broker if there are any concerns.

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Download The importance of meeting local authority insurance requirements

This document is available to UKHCA members only. Information on how to join UKHCA.

This Anthony Collins' article discusses increasing regulatory pressures and provides members with guidance on how to challenge Care Quality Commission (CQC) findings after an inspection has been done. References are made to the CQC's 'The State of Care Report published for 2015/16 and the Handbook for Community Adult Social Care Services.

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Download Regulatory pressures for homecare providers

This document is available to UKHCA members only. Information on how to join UKHCA.

Hilary Harrison, partner, Anthony Collins Solicitors LLP, explains what providers should do in order to determine the true cost of care, which is even more significant when so many providers are facing continuing pressure to submit unsustainale cost proposals.

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Download The path to judicial review - negotiating a sustainable care funding package

This document is available to UKHCA members only. Information on how to join UKHCA.

In May 2017 Homecarer UKHCA strongly urges the political parties to take action on social care; UKHCA Chief Executive Bridget Warr discusses how high quality sustainable homecare needs the energy and commitment of us all; Veronica Monks, UKHCA Policy Officer explores how older workers could be a key resource for homecare; Jane Burns of Anthony Collins Solicitors LLP announces how new data protection law is coming soon; UKHCA's Dan Jones explores whether it is the end of Deprivation of Liberty Safeguards (DoLS); Towerage Insurance advises on using personal vehicles for work; Duncan White, UKHCA Senior Campaigns Officer comments on an ever-changing agenda as Scotland moves forward with social care; The Young Dementia Network discusses how a new tool will help GPs diagnose dementia in younger people and UKHCA's James Whynacht looks at how stability and long-term vision is urgently needed for adult social care in Northern Ireland. This edition also contains a directory of consultants and suppliers to the homecare sector. The UKHCA Manifesto 2017 referred to in Homecarer is available from: www.ukhca.co.uk/manifesto

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Download May 2017 Homecarer

The UKHCA Manifesto 2017 urges political parties, and candidates standing for election, to commit to ensuring almost one million older and disabled people can remain healthy and independent in their own homes, while also enabling family members to combine caring responsibilities with family life and employment.

This manifesto is intended to inform parties, candidates and voters in the elections to the UK Parliament in June 2017. Social care is a devolved matter for the respective assemblies of Wales, Scotland and Northern Ireland. With the exception of matters relating to exit from the European Union, social care policy described in this manifesto largely relates to the provision of social care in England.

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Download UKHCA Manifesto 2017

This document is available to UKHCA members only. Information on how to join UKHCA.

The role of homecare providers increasingly extends to accompanying service users outside the home or on holiday, important activities to enhance well-being, maintain independence and reduce social isolation. UKHCA's revised factsheet: "Accompanying service users on outings and holidays" describes some of the issues homecare providers need to consider and sources of further advice.

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Download UKHCA Factsheet: Accompanying service users on outings and holidays

This document is available to UKHCA members only. Information on how to join UKHCA.

This guide for commissioners contains a detailed breakdown and analysis of the costs faced by providers in delivering homecare services. Although drafted for use in England, it can be used across the UK to encourage commissioners to adopt the principles in their costing exercises and pricing arrangements.

CIPFA produced this document in 2017 with the Care Providers Alliance and others as part of a Department of Health project to support the implementation of the Care Act.  Colin Angel, Policy Director, United Kingdom Homecare Association (UKHCA) was on the project steering group and helped to draft the guide.

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Download Working with Care Providers to understand costs - a guide for adult social care commissioners

This document is available to UKHCA members only. Information on how to join UKHCA.

In this edition UKHCA Chair Mike Padgham calls for the Spring Budget to throw homecare a lifeline; UKHCA’s Veronica Monks considers what’s next for commissioning and James Whynacht introduces a new guide to understanding providers’ costs; UKHCA Chief Executive Bridget Warr discusses maintaining quality homecare; Sarah Knight of Anthony Collins Solicitors LLP describes regulatory pressures; we report on taking EU workforce issues to MPs; Duncan White, UKHCA Senior Campaigns Officer, looks at social prescribing; Towergate Insurance consider local authority insurance requirements; Bristol Citizens Advice discuss tackling scams aimed at those receiving homecare; UKHCA Policy Officer Daniel Jones considers the state of social care in Wales; Duncan White analyses the Health and Social Care Delivery Plan in Scotland and James Whynacht hopes politics won’t divert from social care in Northern Ireland.

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Download March 2017 Homecarer

UKHCA Policy and Campaigns Director Colin Angel's presentation handout on 'Homecare: Meeting the challenge" at Care Management Matters Dorset Care Conference 2017 held on 2nd February 2017.

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Download CMM Dorset Care Conference 2017 - presentation by Colin Angel

This document is available to UKHCA members only. Information on how to join UKHCA.

Rosie McNamara and Imogen Blood from Research in Practice for Adults discuss how enablement can play a part in promoting wellbeing and preventing further need.

This article appeared in the November 2016 edition of Homecarer.

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Download The role of homecare in enabling people with dementia

This document is available to UKHCA members only. Information on how to join UKHCA.

Dr Jane Martin, Local Government and Social Care Ombudsman, discusses how social care providers can learn from existing complaints and gives recommendations for dealing with complaints.

This article first appeared in the November 2016 edition of Homecarer.

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Download Learning from complaints: the role of the Local Government Ombudsman

This document is available to UKHCA members only. Information on how to join UKHCA.

Professor Keith Brown, Daisy Bogg and Mike Lyne of Bournemouth University give advice on the importance of getting consent from next of kin for treatment.

This article initially featured in the November 2016 edition of Homecarer.

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Download Next of kin - how important is getting consent for treatment

This document is available to UKHCA members only. Information on how to join UKHCA.

This article, which first appeared in the November 2016 edition of Homecarer, provides advice and guidance from Anthony Collins Solicitors LLP for homecare providers on negotiating homecare contracts with local authorities.

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Download Negotiating homecare contracts with the local authority

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We say the Government's response to social care funding is not nearly enough to support homecare; Mike Padgham reinforces the message on his page; CEO Bridget Warr CBE discusses how working together is the way forward for health and social care; we explore Brexit's potential impact on health and social care; Anthony Collins Solicitors LLP, looks at negotiating a sustainable care funding package; we outline how Sustainability and transformation planning (STPs) is essential for members; Policy Officer, James Whynacht reviews the Northern Ireland Members Forum and presents how change is in the air for social care in that region; we address CQC's consultation on registration fees for 2017; Policy Officer, Dan Jones discusses how 2017 is a year of change for Wales; Senior Campaigns Officer, Duncan White examines the Scottish Integration Joint Boards (IJB) work and we provide the answers to a selection of questions received through the helpline.

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Download January Homecarer 2017

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We say it is time to take action as winter is coming, Mike Padgham states that the government must target investment in homecare; CEO Bridget Warr CBE reports on how UKHCA is working hand in hand to push homecare to the forefront; We review the recent UKHCA England Conference; Professor Keith Brown of Bournemouth University provides some useful advice about seeking consent for care or treatment from someone’s ‘Next of Kin’; Anthony Collins Solicitors LLP, discusses negotiating homecare contracts with the local authority; Towergate Insurance invites you to meet the care team at the organisation; We report that the CQC warns that spending cuts could push social care to a tipping point; Senior Campaigns Officer Duncan White reviews the second UKHCA Scotland Round Table discussion and the impact of the Scottish Living Wage (SLW), Policy Officer Dan Jones presents his piece on what the latest draft budget means for social care in Wales and follows up with his Northern Ireland section which discusses Professor Bengoa’s expert panel report.

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Download November Homecarer 2016

This document is available to UKHCA members only. Information on how to join UKHCA.

Donna Holmes, Partner at Anthony Collins Solicitors LLP, outlines key items that should appear on every business owner’s to-do-list when planning for long-term stability, including shareholder agreements, wills and lasting powers of attorney.

This article first appeared in the UKHCA’s September 2016 edition of Homecarer.

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Download Building your company and planning for long-term stability

This document is available to UKHCA members only. Information on how to join UKHCA.

As Government policy increasingly moves towards moving care out of clinical settings and emphasising care in the home, Andrew Cook, Chief Nurse at Interserve Healthcare, outlines how homecare businesses can improve clinical governance skills based on principles of quality and safety.

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Download Article on developing clinical governance in homecare settings

This document is available to UKHCA members only. Information on how to join UKHCA.

With the Insurance 2015 Act having come into effect on the 12th August 2016, UKHCA preferred insurance brokers, Towergate Insurance, explains how this will affect UK homecare businesses, in an article that appeared in the July 2016 edition of Homecarer.

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Download Article on what the Insurance Act 2015 mean for homecare

With national recognition of the importance of stable and effective homecare services, "The Homecare Deficit 2016", reveals the extent of under-funding for homecare services for older people across all four administrations of the United Kingdom and exposes the level of risk that councils place on a system intended to support older and disabled people, who should rightly expect their care needs to be properly supported.

The rates that so many councils are paying independent and voluntary homecare providers illustrate the root cause of instability of local homecare markets and the unacceptably low pay and conditions of the homecare workforce.

“The Homecare Deficit 2016” uses data obtained under freedom of information legislation during a sample week in April 2016, shortly after the new National Living Wage became into effect. For reference purposes our 2015 report “The Homecare Deficit” is also available.

This new report provides average prices paid by individual councils, England’s nine government regions and Wales, Scotland and by the Health and Social Care Trusts in Northern Ireland.

See “The Homecare Deficit 2016”.

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Download The Homecare Deficit 2016

With the introduction of the New National Living Wage on 1 April 2016, Anna Dabek of our preferred legal partners Anthony Collins Solicitors LLP explores the issue of pay practices in health and social care, in an article that appeared in the May 2016 edition of Homecarer.

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Download Article on live in care and NMW compliance

This document is available to UKHCA members only. Information on how to join UKHCA.

The Department of Health (DH) relaxed its position in 2010 on the use of Criminal Record Bureau (now DBS) Certificates, effectively introducing a limited system of "portability" for care services regulated by CQC. This applies in services provided to adults (but not children) in England and allows employers - under certain circumstances - to accept a Disclosure Certificate from a prospective employee, provided it is no more than 3 months old and is at the appropriate level. Here, the employer does not need to complete a new application for a Disclosure. UKHCA has produced guidance for members on using portability in homecare services, which includes DH and CQC guidance, and reference to the update service. Updated in September 2016.

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Download UKHCA Guidance: Portability of DBS certificates in England

This report summarises UKHCA work and activities in pursuit of its mission during 2015-16.

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Download UKHCA Impact Statement 2015-2016

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We ask if the market for homecare is sustainable; Mike Padgham says homecare deserves a gold medal and Olympic-style funding; CEO Bridget Warr explores opportunities in challenging times; Julie Vale of Musgrove Park Hospital presents her study of depression in older people; Donna Holmes, Anthony Collins Solicitors LLP, discusses building your company and long-term stability; Towergate Insurance describe their legal support system; Policy Officer Jonathon Holmes describes a day spent with All Care (South Wales) in Wales; We report on CQC’s approach to integration and concerns about delayed discharges in England; Senior Campaigns Officer Duncan White describes health and social care committees in Scotland; and include a pull out summary of UKHCA’s Impact Statement for 2015–16.

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Download September Homecarer 2016

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA human resources advisers the HR Dept consider what a social media policy should contain, in their briefing "Social Media Policy", produced for UKHCA members in August 2016.

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Download Social media policy

This document is available to UKHCA members only. Information on how to join UKHCA.

The difficult financial climate means homecare providers need to ensure they receive payment for their services promptly to maintain cash flow and the financial health of their business. Our revised factsheet explores some of the tougher issues for homecare providers, namely credit references, late payment of debts and debt factoring. Originally published in 2009 and updated in August 2016.

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Download UKHCA Factsheet: Credit references, late payment and factoring

Care workers work in people's homes where they are unable to control the physical environment, making health and safety a challenge. This is particularly true when it comes to helping service users bath and shower in their own homes. Our guidance considers good practice and what providers can do to control scalding risks to service users when care packages include help with bathing and showering. This includes careful risk assessment, staff training, well–drafted and implemented policies and procedures, and the use of equipment, such as thermometers, where appropriate. Updated in August 2016 to reflect current HSE guidance. 

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Download UKHCA Guidance: Controlling Scalding Risks from Bathing and Showering

This statistical briefing gives an overview of current and projected NHS expenditure on delayed discharges for people awaiting homecare, the number of people experiencing a delayed discharge due to this reason and also details how delayed discharges vary by cause of delay. We hope this resources is of interest to members, people considering entering the domiciliary care market, journalists, researchers and consultants.

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Download Delayed Transfers of Care and Homecare

This document is available to UKHCA members only. Information on how to join UKHCA.

An accessible information standard (AIS) became mandatory on NHS providers and adult social care providers of publicly funded care from 31 July 2016. This reinforces providers’ legal responsibilities under the Equality Act 2010 to supply accessible information, and requirements in CQC Provider Guidance to support people to make decisions about their care. UKHCA has prepared a briefing for members, to help them check their compliance with the AIS. Although aimed at homecare providers of 'publicly-funded care' the briefing will be of interest to providers of privately-funded care and assist with their Equality Act and CQC compliance.

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Download Accessible Information Standard

This presentation provides UKHCA's early thoughts on the issues that will affect the homecare sector. It includes a breakdown of the proportion of non-British EU and non-EU nationals in the homecare workforce. This presentation was delivered by UKHCA's Policy Director, Colin Angel, to the All Party Parliamentary Group (APPG) on Housing and Care for Older People in Westminster on 18 July 2016.

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Download Early thoughts on exit from the European Union and the homecare sector

This document is available to UKHCA members only. Information on how to join UKHCA.

The difficulties with recruitment have been a long standing problem in the homecare sector. In November 2015 UKHCA, in association with Neil Eastwood form Sticky people produced a webinar, which was free to members.

The feedback from this was extremely positive, with great comments from those who listened in, many of whom wanted to be able to access the content to view again. Due to popular demand we have uploaded the webinar to the new UKHCA recruitment and retention webpage, for members to access.

We hope you find this a useful tool.

"Really useful, interesting information that was relevant to my business."
"Perfectly pitched. Given the time of 45 minutes the content was spot on."

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Download UKHCA Recruitment Webinar

This document is available to UKHCA members only. Information on how to join UKHCA.

The difficulties with staff retention have been a long standing problem in the homecare sector. In November 2015 UKHCA, in association with Neil Eastwood form Sticky people produced a webinar, which was free to members.

The feedback from this was extremely positive, with great comments from those who listened in, many of whom wanted to be able to access the content to view again. Due to popular demand we have uploaded the webinar to the new UKHCA recruitment and retention webpage, for members to access.

We hope you find this a useful tool.

"APPRECIATE - more!"
"Very interesting and useful insights in to staff motivations etc"

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Download UKHCA Staff retention Webinar

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: Our Chair, Mike Padgham provides his response to Brexit and what the homecare sector should consider following the leave decision. The front page topic is the deteriorating discharge issues for older hospital patients; UKHCA CEO Bridget Warr CBE, continues to report on UKHCA’s efforts to gain a prominent place for homecare. Towergate Insurance outlines what the Insurance Act 2015 could mean for UK homecare businesses and Anthony Collins Solicitors LLP shows how important social media is to social care. The appointment of the new Department of Health in Northern Ireland takes the lead in the national report section, outcomes-based commissioning being the topic for the Wales report. UKHCA makes the case for the Scottish government to address some urgent homecare issues and the England report talks about the inquiry into the financial sustainability of local authority adult social care and the quality of care.

[ID 514]

Download Homecarer July 2016

This document is available to UKHCA members only. Information on how to join UKHCA.

This guidance is designed to summarise the regulators' positions on the employment of careworkers aged 16 and 17, following the introduction of the Employment Equality (Age) Regulations 2006, now contained in the Equality Act 2010, which harmonised discrimination law in Great Britain from 1st October 2010. Guidance revised in June, and again in part in September 2016.

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Download Employment of domiciliary careworkers aged 16 and 17 years

It has been widely reported that the rates paid for homecare in Northern Ireland are amongst the lowest in the UK.

UKHCA have produced this report to give an overview of the current state of homecare in Northern Ireland, highlighting the key issues, their implications and our recommendations to Government, commissioners and the regulator in the province to remedy the serious issues faced by the sector.

We hope this report will be of use to providers who are making the case to Trusts about the problem with very low fee rates for homecare, policy makers, market consultants and journalists.

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Download The State of Homecare in Northern Ireland

This document is available to UKHCA members only. Information on how to join UKHCA.

The unexpected failure of a service user to answer the door when a care worker arrives, or the inability to gain access by the usual method, should always be regarded as a serious situation requiring immediate investigation and action by careworkers and their managers. UKHCA's new policy guidance helps members to review their existing 'No reply' policies and procedures, and develop new ones. Revised May 2016.

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Download UKHCA 'No Reply from Service User' Policy Guidance

This document is available to UKHCA members only. Information on how to join UKHCA.

This factsheet contains details of the reference material available from the Health and Safety Executive and other sources on a variety of issues relevant to the homecare sector. Revised in May 2016.

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Download UKHCA Factsheet: Health and Safety

This document is available to UKHCA members only. Information on how to join UKHCA.

This factsheet describes the legislation relating to moving and handling and shows responsibilities at organisational, managerial and individual level. Further sources of information are listed for moving and handling and specifically for moving and handling training. Revised May 2016.

[ID 257]

Download UKHCA Factsheet: Moving and Handling

This document is available to UKHCA members only. Information on how to join UKHCA.

This factsheet details advice and assistance on risk assessment and should be used in conjunction with the UKHCA Factsheet on Manual Handling. It contains an overview of the subject and useful sources of further information. Revised May 2016.

[ID 256]

Download UKHCA Factsheet: Risk Assessment

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA's factsheet for members looks at how homecare providers can benefit from good news stories in the press - and how they can respond to potential negative press about their business. Although the majority of homecare is delivered successfully without incident, even the best provider can suddenly have to deal with a difficult situation. Written by Policy Director Colin Angel and Homecarer Editor Carole Broughton, the factsheet contains a wealth of practical tips on handling the media. Now in its third edition, updated to include tips on social media.

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Download Handling the Media, third edition

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA has raised queries about medication, in particular record keeping and notifications with CQC. This is the reply of Deb Holland, Head of Inspection, Adult Social Care, CQC (Central West), who is UKHCA's relationship manager as a representative association for social care providers. This was circulated to members in January 2016.

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Download Medication record keeping and notifications - clarification from CQC

This document provides a detailed, retrospective overview of the domiciliary care market in the United Kingdom.

The statisitics contained within this document will be of use to researchers, journalists, management consultants, people considering entering the domiciliary care market and providers of domiciliary care.

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Download An overview of the domiciliary care market in the UK

UKHCA's pack of information for anyone thinking of starting or who has recently started a homecare business.

Available on request in hard copy format to those who are interested in joining UKHCA, with our membership application information.

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Download New Business Pack

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We report on our House of Commons reception, hosted by Barbara Keeley MP and supported by Alzheimer’s Society, to promote the importance of dementia care at home; UKHCA Chair Mike Padgham considers pressures that could destabilise the homecare sector; Anthony Collins Solicitors LLP examine live in care and minimum wage compliance; UKHCA CEO Bridget Warr looks at ways homecare is moving forward and adapting to change; Towergate Insurance ask - are you covered where it counts? We also report on the Towergate Care Awards recognising excellence in care; we ask - where next for Northern Ireland? We report on major developments in Wales affecting homecare; we consider integration – the big story in Scotland, and delayed transfers of care in England.

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Download Homecarer May 2016

A digest of Dementia and Homecare: Driving Quality and Innovation, produced as part of the Prime Minister’s Challenge on Dementia

For further information please see Dementia and Homecare: Driving Quality and Innovation.

[ID 510]

Download Homecare and Dementia - Helping people stay at home

To inform the debate in the run-up to the Scottish Parliamentary Elections on 5th May, UKHCA have produced a manifesto "Enabling people in Scotland to live independently at home" calling on politicians in Scotland to make a firm commitment to high quality and sustainable care services, which enable people to remain in their own homes and communities. The back page of the manifesto includes some “quick facts” to set the context for the provision of care at home in Scotland. We will be sending an electronic copy of this manifesto to all of the registered candidates in the election.

[ID 509]

Download Scottish Parliamentary Elections Manifesto 2016

To inform the debate in the run-up to the elections for the Welsh Assembly on 5th May, UKHCA have produced a manifesto "Enabling citizens in Wales to live independently at home" calling on politicians in Wales to make a firm commitment to high quality and sustainable care services, which enable people to remain in their own homes and communities.

The back page of the manifesto includes some “quick facts” to set the context for the provision of homecare in Wales.

The manifesto has been produced in English and Welsh languages and we will be sending electronic copies to all of the registered candidates in the election.

[ID 507]

• National Assembly for Wales Elections Manifesto 2016

UKHCA have produced a manifesto "Enabling citizens in Wales to live independently at home" calling on politicians in Wales to make a firm commitment to high quality and sustainable care services, which enable people to remain in their own homes and communities. The National Assembly for Wales Elections Manifesto 2016 is available in Welsh.

[ID 508]

Download National Assembly for Wales Elections Manifesto 2016 Welsh Version

To inform the debate in the run-up to the elections for the Northern Ireland Assembly on 5th May, UKHCA have produced a manifesto 'Enabling people in Northern Ireland to live independently at home' calling on politicians in Northern Ireland to make a firm commitment to high quality and sustainable care services, which enable people to remain in their own homes and communities. The back page of the manifesto includes some “quick facts” to set the context for the challenges facing homecare in Northern Ireland. We will be sending an electronic copy of this manifesto to all of the registered candidates in the election.

[ID 506]

Download Northern Ireland Assembly Elections Manifesto 2016

On 10th March 2016, UKHCA's Policy and Campaign's Director, Colin Angel, was given speaking rights at The Health and Social Care Board's (HSCB) board meeting.

We used this opportunity to share our concerns about the very low rates paid for homecare in Northern Ireland, the stability of the homecare market and the impact of the National Living Wage.

This resource gives a summary of the points and concerns UKHCA raised with HSCB.

[ID 504]

Download UKHCA Submission to Health and Social Care Board Meeting

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: Chair Mike Padgham says funding measures are a start but not enough; CEO Bridget Warr says homecare should be put at the forefront; Anthony Collins Solicitors LLP put tendering under the spotlight; we consider CQC’s five year strategy and plans for the future; Policy Officer Jonathon Holmes puts providers’ views to the Commons’ Health Committee; Towergate Insurance remind employers of their duty of care; we celebrate members’ news including an ‘outstanding’ rating in London; we report on policy developments in the devolved nations; we launch our new Code of Practice and continue Save Our Homecare.

[ID 503]

Download Homecarer March 2016

A new quick guide, ‘Better Use of Care at Home’, has been developed to help people home from hospital. Written by Dominic Carter, UKHCA Policy Officer, the guide contains practical tips, case studies and ideas to improve processes, relationships and the use of care at home. The guide is one of a series of documents issued by NHS England on transforming urgent and emergency services in England. For more, see: http://www.nhs.uk/NHSEngland/keogh-review/Pages/quick-guides.aspx

[ID 502]

Download Better Use of Care at Home

As a member-led professional association, our mission is to promote high quality, sustainable care services so that people can continue to live at home and in their local community.

The Code of Practice reflects UKHCA member organisations’ commitment to this Mission.

This Code of Practice applies to all UKHCA members providing homecare services to people of all ages and in all situations. Where UKHCA members are acting as an employment agency (solely providing introductory services) they will abide by the Code of Practice, to the extent that the Code applies to the services they offer. All UKHCA members will sign their agreement to abide by the Code of Practice on first becoming members and re-affirm this annually at renewal.

You can read the contents of the Code of Practice online or download a copy using the below links.

[ID 128]

• a) English standard version
• b) English clear print version
• c) Welsh standard version
• d) Welsh clear print version

This document is available to UKHCA members only. Information on how to join UKHCA.

The January 2016 edition of Homecarer is now available for members to download. In this issue: Chair Mike Padgham considers the challenges of 2016 and says it may be another difficult year for providers; CEO Bridget Warr looks at Government plans to boost local spending on adult social care and our activities in the devolved nations; Anthony Collins Solicitors LLP consider myths surrounding the National Minimum Wage; Policy Officer Jonathon Holmes describes the social care provisions in the Government’s Spending Review; we report on our successful Wales conference and provider event in Northern Ireland ; Senior Campaigns Officer Duncan White reports on two conferences in Scotland that drive forward social care policy; Policy Officer Dominic Carter considers equality in the workplace; Training specialist Jayne Easterbrook answers questions on training in England; we give members advance notice of our new look website and Code of Practice; and push on with Save Our Homecare campaign and petition.

[ID 500]

Download Homecarer January 2016

The Association of Directors of Social Services Cymru (ADSSC) and National Provider Forum have written to Ministers on behalf of providers and commissioners to underline concerns around the future viability of social care provision in Wales.

The report aims:

• To provide a joint submission to Welsh Government on behalf of commissioners and providers.
• To identify the scale of the issues and costs concerned
• To identify the risks to service users, providers and commissioners
• To raise public awareness of the issue.
• To assist Welsh Government in any dialogue with Government at Westminster.

[ID 499]

Download The impact of the National Living Wage on the care sector in Wales

The UKHCA Wales Conference 2015, 'The changing landscape of domiciliary care in Wales', took place at the Cardiff City Stadium in November.

Speakers included David Pritchard from Welsh Government, the Vice President of ADSS Cymru Dave Street, CSSIW Chief Inspector Imelda Richardson and Deputy Health Minister Vaughan Gething.

Here you will find powerpoint presentations from the day for the speakers who used them. A writeup of the day can be found in the January 2016 version of Homecarer magazine.

[ID 498]

Download UKHCA Wales Conference 2015 Conference Slides

On December 3rd UKHCA hosted their annual provider forum in Belfast entitled "The Right Time, The Right Place; Making the case for homecare".

All presentations delivered on the day are available here, including:

• Glenn Houston, RQIA
• Kevin Keenan, HSCB
• Maeve Hully, Patient and Client Council
• Colum Conway, NISCC
• Fiona Brown, Alzheimer's Society
• Jonathon Holmes, UKHCA

[ID 497]

Download Northern Ireland Forum 2015

UKHCA has provided support through the Care Provider Alliance for the Open letter to the Chancellor and Secretaries of State for Health and Communities issued Wednesday 9 December about the urgent need for adequate funding of the social care system.

[ID 496]

Download Chancellor urged to take action to save care sector

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: Chair Mike Padgham welcomes the Care Minister’s decision to visit homecare’s frontline and calls on everyone to seize the moment and support Save Our Homecare; we report on our successful England conference and say ‘book now’ for our upcoming events in Wales and Northern Ireland; CEO Bridget Warr reports on the recent Five Nations Forum and introduces a new guide to help services get ready for winter pressures; Anthony Collins Solicitors LLP consider light touch commissioning; we report on dramatic fee increases proposed by CQC; Policy Officer Jonathon Holmes summarises the party conference season; Senior Campaigns Officer Duncan White spells out harsh realities to a Scottish inquiry; we launch “Dementia and Homecare: Driving Quality and Innovation”, with partners, part of the Prime Minister’s Dementia Challenge; and consider the issue of loneliness and the role of homecare; and are pleased to welcome new UKHCA Board members and highlight our Impact Statement for 2014/15.

[ID 494]

Download Homecarer November 2015

An independent analysis of UKHCA's minimum price for homecare. The report verifies UKHCA's minimum price, the authors suggest a minimum price of approximately £16.70 per hour rising to £23.00 per hour over the next four years. The authors argue that this rate is required for homecare to be sustainable. 

[ID 492]

Download Value and strategy for homecare

This document is available to UKHCA members only. Information on how to join UKHCA.

The Care Quality Commission (CQC) has launched a consultation on their proposed fee scheme for regulated providers.

This briefing will offer guidance to members on the options available in the consultation and potential outcomes, the briefing also makes clear the scale of the proposed fee increases.

[ID 491]

Download CQC Regulatory fees consultation briefing

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA has produced a briefing on the “Statutory Guidance on the Selection of Tenderers and Award of Contracts: addressing fair work practices, including the living wage, in procurement”, issued by the Scottish Government in October 2015.

[ID 490]

Download Scottish Government campaign to develop A Fairer Scotland

This report forms part of the Prime Minister’s Challenge on Dementia, and is designed to help deliver the Government’s key ambitions outlined in the new Challenge for 2020, where it is cited. It seeks to provide clear, practical ideas and suggestions to further dementia care in the community.

Through a series of innovative practice examples, the report demonstrates how skilled homecare can play a pivotal role in enabling people with dementia to live well in their preferred familiar environment. It shows why good homecare should be at the heart of policy decisions now and in the future.

It outlines what is required to further quality care and innovative practice across the homecare sector, and by whom. This is summarised in nine ‘actions for change’. Care providers, commissioners, regulators and health sector partners are all given reason to take action.

Jane Ellison MP, Parliamentary Under-Secretary of State for Public Health said:

“We know that people with dementia want to live at home for as long as possible, and homecare is absolutely vital to supporting them in being able to do this. Driving quality and innovation in homecare will not only help us in meeting this ambition but also support the Government’s wider ambition for people to receive meaningful care following a diagnosis of dementia.”

George McNamara, Head of Policy at Alzheimer's Society said:

"Two thirds of people with dementia live in the community and many rely on receiving care at home to live from day-to-day. This guidance marks a step change in the way homecare should be approached. Good quality, personalised care that is delivered in a flexible and timely manner should not be a privilege, but a right. These actions for change will give homecare workers the confidence to deliver vital, quality care and give people with dementia much needed assurance.”

The group involved in drafting this work included family carers, policy makers, homecare providers and dementia specialists all with a shared commitment to improving the experience of people living with dementia and their families.

[ID 488]

Download Dementia and Homecare: Driving Quality and Innovation

The stability of the social care provider market is a critical concern for providers, regulators and Government. Persistent underfunding of homecare services has been repeatedly reported by UKHCA. This briefing provides further evidence of the risk of widespread failure in local care markets, in the absence of adequate funding, and independent and voluntary sector homecare providers beginning to turn away uneconomic local authority business. The survey was undertaken by UKHCA with UK homecare agencies at a local level, in advance of the Spending Review 2015, and in conjunction with ITV’s “Tonight” programme.

[ID 486]

Download UKHCA Market Stability Survey 2015

Save Our Homecare infographic - useful resource for explaining the facts behind the underfunding of care. This infographic is great for sharing on social media, on your website or printed off.

[ID 487]

• Save Our Homecare Key facts and statistics
• Save Our Homecare Key facts and statstics for social media and websites

This document is available to UKHCA members only. Information on how to join UKHCA.

United Kingdom Homecare Association has launched an e-petition to demonstrate to Government the urgent need to protect homecare services today and for the future. The Save Our Homecare initiative is part of UKHCA’s wider campaign to influence the Government ahead of its autumn spending review this November. We need to get the power of every UKHCA member behind the campaign. This is the opportunity for your organisation, your team, clients, their families and the wider community to get involved. The Save Our Homecare Supporter Pack for members describes how to get involved and what you can do to take an active part in the campaign.

[ID 485]

Download Save Our Homecare Supporter Pack for UKHCA members

UKHCA is backing the Save Our Homecare campaign calling on local and central government urgently to address the need for more funding to support people to maintain their independence at home and reward careworkers.

You can print the posters and leaflets at the links below to help raise awareness of the campaign and how to get involved. 

[ID 482]

• Save Our Homecare - Infographic - key statistics
• Save Our Homecare flyers – print A4 and cut in half to create two A5 flyers
• Save Our Homecare poster – can be printed A3 or A4

UKHCA is backing the Save Our Homecare campaign calling on local and central government urgently to address the need for more funding for homecare services to support people maintain their independence at home at home and reward careworkers.

You can use the Save Our Homecare logo to show your support for the campaign. 

[ID 481]

• Save our Homecare logo (PDF landscape on white background) – print A3 or A4 out for use in photos etc
• Save our Homecare logo (PNG larger) - for use in MS Office applications (Word, PowerPoint etc.)
• Save our Homecare logo (PNG small) - for websites and digital

This document is available to UKHCA members only. Information on how to join UKHCA.

The Immigration Bill was introduced to Parliament in September, when the Bill becomes law it will introduce new measures to fine and prosecute people and employers who have undertaken paid employment or have employed someone who does not have a legal right to work in the UK.

UKHCA have prepared this briefing for members to provide an overview of the Bill and the new requirements it will place on all employers in the UK when it is enacted.

[ID 480]

Download Immigration Bill Briefing

This document is available to UKHCA members only. Information on how to join UKHCA.

There was considerable media reporting on 10 September 2015 relating to the interpretation of “working time” following a judgement by the European Court of Justice (ECJ). This briefing was prepared by UKHCA, with assistance from Anthony Collins Solicitors LLP, on the effect of the judgement on "working time" under the EU's Working Time Directive, and National Minimum Wage Regulations in the UK.

[ID 479]

Download “Working Time” and the National Minimum Wage

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA has produced the outline of a letter that you can complete and send to local authorities who are paying unrealistically low fee rates. The letter has been prepared by UKHCA’s recommended solicitors and can be used to form the basis of making either a formal challenge, or voicing your concerns to a local authority about unacceptably low rates. The majority of the document relates to the Care Act 2014 and the Statutory Guidance that accompanies it. Please note that the outline letter is applicable to councils in England only and it does not relate to services commissioned by Clinical Commissioning Groups (CCGs).

[ID 478]

Download Outline letter to local authorities on unviable fee rates

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: Chair Mike Padgham says the Chancellor must increase funding for social care in the Spending Review; CEO Bridget Warr previews our ‘Save Our Homecare’ campaign; Anthony Collins Solicitors LLP discuss ‘well-led’ and UKHCA Senior Campaigns Officer Duncan White considers how to improve CQC ratings; Towergate Insurance discuss the duty of candour; Policy Officer Jonathon Holmes looks at right to work checks; Doug Sheperdigian and David Bell of Atlantic Customer Solutions consider outcome-based commissioning; Policy Officer Dominic Carter looks at a review of homecare in Wales and Duncan White discusses healthcare quality in Scotland; NISCC Chief Executive Colum Conway answers questions on workforce registration in Northern Ireland; and we launch our Personalisation Factsheet, and Top tips on fee negotiations and challenges by Anthony Collins.

[ID 477]

Download Homecarer September 2015

UKHCA have submitted extensive evidence to HM Treasury in response to the Spending Review 2015.

This spending review will decide how public money is allocated and spent for the next five years.

We made the case that to underfund homecare will affect market stability, undermine the continuity of care for people who use services and placed undue demand side pressure on the NHS.

[ID 476]

Download UKHCA Response to Spending Review 2015

This document is available to UKHCA members only. Information on how to join UKHCA.

The Care Quality Commission tabled a series of graphics on the theme of Well-Led at a consultative meeting held with adult social care representative organisations on 12 August 2015. The graphics reflect quality ratings given after CQC inspections using Key Lines of Enquiry (KLOEs) and were attributed to CQC Published reports – sampled for data on well-led. The sample size was 177 – 50 services with outstanding ratings (all outstanding ratings for well-led when the sample was extracted) and 127 for services with inadequate ratings for well-led. (Thank you to CQC for their kind permission for us to share these graphics with UKHCA members.)

[ID 474]

Download CQC graphics - themes on outstanding and inadequate ratings on Well-Led

This document is available to UKHCA members only. Information on how to join UKHCA.

Personalisation is an important policy which is referenced in legisation and statutory requirements across the UK. This factsheet will help providers to understand what personaliation is and how they can deliver a service that is focussed on the preferences and desired outcomes of individuals.

We also look into challenges providers may face in developing a personalised service, such as working with micro-commissioners, questions around the workforce, how to manage a personal budget on behalf of the recipient and what to do when a direct payment recipient defaults on payment for care. 

[ID 470]

Download Personalisation Factsheet

This document is available to UKHCA members only. Information on how to join UKHCA.

As councils continue to impose freezes or impose cuts to fee rates, UKHCA preferred solicitors Anthony Collins Solicitors LLP have put together a list of legal and practical tips for members. Different factors will be relevant to different stages of the life of the contract (from tender to exit) but we hope members will find the tips helpful in the latest round of fee negotiations and setting. This factsheet is the second version and reflects the law as at August 2015, which may alter on particular points as case law develops, and is free for UKHCA members.

[ID 454]

Download "Top Tips" on fee negotiations and challenges

Open Letter from UKHCA and major homecare providers to the Chancellor of the Exchequer dated 27 July 2015 supporting the National Living Wage, but calling for action to ensure that the costs are fully funded by government.

[ID 473]

Download Open Letter to the Chancellor on National Living Wage

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: Chair Mike Padgham asks whether social care can learn the lessons of history; Policy Officer Jonathon Holmes looks at DevoManc and commissioning; Anthony Collins Solicitors LLP discuss what homecare agencies need to know about deprivation of liberty; we look at accompanied holidays, with the assistance of Towergate Insurance; UKHCA Chief Executive Bridget Warr expresses her hopes for the new Government at Westminster; Policy Officer Dominic Carter says a dementia focus paves the way for social care; we report on the Health + Care event, and the Great British Care Awards; launch our revised National Minimum Wage Toolkit and materials for members on assessing the Care Certificate; Senior Policy Officer Duncan White considers the challenge of personalisation and integration in Scotland; we report on workforce registration in Northern Ireland and local government reorganisation in Wales; and include our directory of services and products for the homecare sector, which lists UKHCA commercial members, as a centre page pull out.

[ID 472]

Download Homecarer July 2015

This document is available to UKHCA members only. Information on how to join UKHCA.

Neil Eastwood, founder of UKHCA commercial members Sticky People, gave a 'Recruitment Masterclass - Secrets from the world's best homecare business' at the Health + Care Show that took place in June 2015. Neil has now written an article based on his presentation and shared with us a Telephone Interview Form Template. Our thanks to Neil for his kind permission to allow these to be uploaded for the benefit of other UKHCA members. 

[ID 469]

• How we can solve the UK Homecare Recruitment Challenge
• Telephone Interview Form Template

This document is available to UKHCA members only. Information on how to join UKHCA.

In an article 'Outcome-Based Commissioning', UKHCA Chief Executive Bridget Warr says securing good outcomes and improving independence for people with social care support needs is without doubt the right approach for the future, but successful outcome-based commissioning needs both commissioners and providers to work together. The article is based on introductory remarks at an event by Atlantic Customer Solutions on 19 June 2015.

[ID 468]

Download Outcome based commissioning

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA Learning and Development Specialist Jayne Easterbrook has produced a range of resources for UKHCA members on implementing the Care Certificate in England. They consist of Jayne's presentation to members at a series of workshops in Spring 2015 entitled "The Care Certificate 2015 - for Homecare Providers", observational assessment guidance for homecare providers, a sample holistic storyboard observation and an example of an observation against a standard.

[ID 467]

• Observation against a standard
• Observational assessment guidance for homecare providers
• Sample holistic storyboard observation
• The Care Certificate 2015 - workshop presentation

This document is available to UKHCA members only. Information on how to join UKHCA.

Homecare providers are increasingly being asked to carry out health related tasks. Emma Young of Anthony Collins Solicitors LLP discusses the risk, responsibilities and options, in an article that appeared in May 2015 Homecarer.

[ID 465]

Download The shifting boundaries between health and social care

This document is available to UKHCA members only. Information on how to join UKHCA.

The Care Act 2014 introduces a raft of changes from April 2015. John Turner of Anthony Collins Solicitors LLP provides a summary and action points for members in an article which appeared in March 2015 Homecarer.

[ID 464]

Download The new regulatory regime for care services explained

This document is available to UKHCA members only. Information on how to join UKHCA.

Emma Young of Anthony Collins Solicitors LLP considers the issues which arise when a provider wants to hand back business, in an article which appeared in January 2015 Homecarer.

[ID 463]

Download Handing back business

This document is available to UKHCA members only. Information on how to join UKHCA.

The May 2015 edition of Homecarer is now available for members to download. In this issue: We consider the threat to social care of continued austerity and call for the new Government to address social care funding; launch the UKHCA statistical overview of the homecare market; Anthony Collins Solicitors LLP discuss health related tasks and the risks for homecare providers; Towergate Insurance describe help for providers with registration issues; we consider personalisation, post Care Act 2014, and the evidence we gave to the Welsh Government on registration and inspection; plus we report on integration in Scotland and trade union recognition in Northern Ireland.

[ID 462]

Download Homecarer May 2015

Following an invitation from the Health and Social Care Committee at the National Assembly in Cardiff, UKHCA have submitted written evidence in response to the Regulation and Inspection of Social Care (Wales) Bill.

The Bill will give the Care and Social Services Inspector (CSSIW) powers to rate services after inspection and require providers to write annual reports on their performance. The Bill also introduces a requirement for CSSIW to assess the wellbeing of service users.

Care Council for Wales will become Social Care Wales with extra powers, namely an advisory power to help providers improve.

[ID 461]

Download UKHCA respond to invitation to provide evidence on the Regulation and Inspection of Social Care (Wales) Bill

This document is available to UKHCA members only. Information on how to join UKHCA.

TUPE is one of the most complicated areas of employment law that affects homecare providers. It can apply in many different types of situations and continues to evolve, as businesses change hands, service providers change, and councils outsource their homecare services. Assessing the effect of TUPE on a transfer is a key aspect of gauging the viability of a contract, both for the transferring and the transferee employer. This guide by Anthony Collins Solicitors LLP is intended to be a simple introduction to help UKHCA members understand TUPE and how it can affect their businesses. 

[ID 456]

Download Guide to TUPE - UKHCA factsheet now available to members

This document is available to UKHCA members only. Information on how to join UKHCA.

The March 2015 edition of Homecarer is now available for members to download. In this issue: We report on our freedom of information campaign and resulting report “The Homecare Deficit” which highlights homecare pricing by councils and Trust throughout the UK; we launch the UKHCA Manifesto which outlines the commitments we will be seeking from the next Government and priority we want to see given to homecare; Anthony Collins Solicitors LLP summarise Care Act and other provisions coming in from April 2015, with action points for members; Towergate Insurance describe their insurance scheme and what provisions it contains about abuse; we report on a campaign to highlight the dangers of carbon monoxide poisoning in the home; and we include questions and answers on the Care Certificate and news of our workshops on the Certificate.

[ID 459]

Download Homecarer March 2015

The Homecare Deficit provides a snapshot of the prices paid for older people's homecare by councils in Great Britain and the Health and Social Care Trusts in Northern Ireland during a sample week in September 2014.

Using data obtained under freedom of information legislation, the report provides visual and numerical data to allow comparisons at a national, regional and local authority level across the UK. It highlights the vast majority of councils which pay well below UKHCA's Minimum Price for Homecare - the rate necessary to run a sustainable homecare service which complies fully with National Minimum Wage, including careworkers' travel time. A selection of infographics from the report are also available from www.ukhca.co.uk/rates.

[ID 458]

Download The Homecare Deficit: A report on the funding of older people's homecare across the United Kingdom

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We report on our successful England Conference with a special photo feature; UKHCA Chief Executive Bridget Warr says social care must be an election priority; Anthony Collins Solicitors LLP discuss handing back business and launch ‘Top Tips on Fee Negotiations’; UKHCA Policy Director Colin Angel considers what the Care Act 2014 means for providers; we challenge CQC’s plans to increase registration fees by 9% from April 2015; Towergate Insurance describe their provider insurance scheme; Dominic Carter discusses social services legislation and local government in Wales; we describe a new App for care staff in Northern Ireland, and launch our New Year Sale of the UKHCA Homecare Workers' Handbook.

[ID 457]

Download Homecarer January 2015

This document is available to UKHCA members only. Information on how to join UKHCA.

The homecare sector uses a variety of patterns of employment for staff who care for people in their own home. Some careworkers are employed by the homecare provider or agency, and some are supplied as agency workers for employment by the service user. In other cases workers are self-employed. It is vital to know the employment correct status of the worker, for the reasons explained by Anthony Collins Solicitors LLP in this factsheet.

[ID 455]

Download UKHCA Factsheet: Employment status of careworkers

This document is available to UKHCA members only. Information on how to join UKHCA.

Recent Employment Appeal Tribunal judgments have led many to believe that workers, who undertake sleep-in shifts, must be paid the National Minimum Wage for every hour of a sleep-in duty. Anna Dabek of Anthony Collins Solicitors LLP explores the impact of the recent decisions on UKHCA members in an article that appeared in November 2014 Homecarer entitled "Should providers lose any sleepover minimum wage decisions?".

[ID 453]

Download Sleep ins and the National Minimum Wage

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCAs Specimen Terms and Conditions for careworker recruitment services have been designed as a free service to UKHCA member organisations who operate as an employment or introduction agency. Once edited and individualised for members businesses they can be used to promote a fair and mutually beneficial relationship with service users who wish to use an agency to help them recruit a care worker to employ. Drafted by Anthony Collins Solicitors LLP, this version complements UKHCAs managed service contract, and comes with guidance explaining how members can tailor the document to suit the needs of their own organisation. This version has been updated (September 2014) to reflect the 14 day cancellation period described in http://www.ukhca.co.uk/downloads.aspx?ID=251 and various other changes. See the guidance for a full description of the changes, and what to do if you are using the older version.

[ID 312]

• Guidance on Specimen Terms and Conditions Relating to Careworker Recruitment Services
• Specimen Terms and Conditions Relating to Careworker Recruitment Services - Word document

This document is available to UKHCA members only. Information on how to join UKHCA.

UKCHAs Specimen Terms and Conditions have been designed as a free service to UKHCA member organisations. Once edited and individualised for your business they can be used to promote a fair and mutually beneficial relationship with service users funding their own care, or using a direct payment or personal budget.

This version of the Specimen Terms and Conditions are for use by providers supplying a managed care service, where the provider instructs their careworkers what to do and how they should do it (for example by giving them policies and procedures to follow). This version will be used by most homecare agencies, except those acting as an employment agency, providing an “introduction-only” service. You should download both of the following documents. This version has been updated (September 2014) to reflect the 14 day cancellation period described in http://www.ukhca.co.uk/downloads.aspx?ID=251 and various other changes. See the guidance for a full description of the changes, and what to do if you are using the older version.

[ID 313]

• Guidance to Specimen Terms and Conditions Relating to the Supply of Care Services
• Specimen Terms and Conditions Relating to the Supply of Care Services - Microsoft Word document

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA held it's 2014 Provider Forum in the Ramada Plaza, Belfast on the 28th October.

Powerpoint presentations from those speakers who gave them are available to download here.

[ID 452]

• Alan Coleman, Domiciliary Project Manager, Addiction NI
• Claire Keatinge, Commissioner for Older People Northern Ireland (COPNI)
• Florence Findlay White, National Care Advisor, Diabetes UK Northern Ireland
• Glenn Houston, Chief Executive, Regulation and Quality Improvement Authority
• Patricia Higgins, Director of Regulations and Standards, Northern Ireland Social Care Council

We’ve produced an infographic on our Minimum Price, which reflects the National Minimum Wage from October 2014 and (voluntary) Living Wage and London Living Wage rates announced on 3rd November 2014.

[ID 451]

Download Infographic on our Minimum Price for Care

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We comment on sector pay issues and call for greater transparency on costs of care; UKHCA Chief Executive Bridget Warr says care quality must take centre stage; We look at the Cavendish care certificate pilots; Anna Dabek of Anthony Collins Solicitors LLP discusses sleep ins and NMW; Towergate Patrick consider public and employers’ liability insurance; Executive Compass describe how they approached a “must win” bid; Jonathon Holmes explains England’s new inspection regime; We describe two consultations in Scotland and progress on legislation in Wales; Report on our successful event in Northern Ireland and launch our revised Minimum Price for Care paper.

[ID 450]

Download Homecarer November 2014

Presentation by UKHCA Policy Director Colin Angel on 'Commissioning and the National Minimum Wage', 7 October 2014.

[ID 449]

Download Commissioning and the National Minimum Wage

This document is available to UKHCA members only. Information on how to join UKHCA.

Our factsheet for members on smoking and homecare outlines the main smoking ban provisions across the UK, considers the issues that arise when service users smoke at home and looks at steps to achieving a smoke-free environment for employees. Our factsheet supplements existing guidance with hints on negotiating with users who are reluctant to refrain from smoking and other practical steps to help employers fulfil their obligations to maintain the health of their homecare workers. Produced in 2009 and revised in October 2014, to include a section on the use of e-cigarettes.

[ID 278]

Download UKHCA Factsheet: Smoking and Homecare

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We anticipate the start of the new CQC ratings system from October 2014; UKHCA Chief Executive Bridget Warr says homecare should be a political priority; John Turner takes a close look at the Care Act and the ‘New CQC’; Towergate Insurance ask could you cope, if your business was at a standstill? Jonathon Holmes considers data security challenges for health and social care; We report on opportunities to have your say in Northern Ireland; Consider care standards reform in Scotland and how UKHCA is contributing to implementing reforms in Wales; Look at CQC’s deliberations on covert surveillance; Preview the new market oversight regime for England; Launch new guidance by Anthony Collins Solicitors LLP on competition law; and invite members to our England Conference – The Care Act 2014: aspirations to reality - on 1st December 2014.

[ID 447]

Download Homecarer September 2014

UKHCA has long supported the registration of social care workers with a statutory regulator as a way to promote public protection and raise the status of the social care workforce. There are currently no active plans for a compulsory registration for careworkers in England. The Health and Care Professions Council (HCPC) has largely discounted a voluntary register and proposed a “negative register” for workers who should be prevented from working. UKHCA has written to HCPC chair and chief executive to highlight the duplication and missed opportunities such a proposal carries.

[ID 446]

Download UKHCA’s comments on a “Negative Register” for the social care workforce

The functions of the Office of Fair Trading and the Competition Commission have now been taken over by a new Competition and Markets Authority. In the light of these changes, UKHCA preferred solicitors Anthony Collins Solicitors LLP have revised their note for members on key areas of UK competition law. The note draws on recent authoritative guidance, and includes examples of how and when competition law can apply to members, what key risks members should be aware of, and considers cartels and the stricter penalties that can be invoked if competition law is breached. The guidance is only available to UKHCA members and can be downloaded from: www.ukhca.co.uk/downloads.aspx?ID=436

[ID 436]

Download UKHCA Guidance on UK competition law issues

This document is available to UKHCA members only. Information on how to join UKHCA.

The July 2014 edition of Homecarer is now available for members to download. In this issue: We look at the major consultation exercise on regulations and guidance for local authorities on the Care Act; Senior Campaigns Officer Duncan White discusses training for staff on the Care Act; UKHCA Chief Executive Bridget Warr says it’s a time to have your say, and a time to celebrate success; We celebrate the Great British Care Awards with a two page feature; Sheree Green of Anthony Collins Solicitors LLP explains deprivation of liberty; Towergate Patrick consider handling a liability claim; Kate Lovett of EDGE Services looks at whether you need two people for moving and handling; Dominic Carter explains how the HMRC check National Minimum Wage compliance and we launch revised guidance by Anthony Collins Solicitors LLP on the right to cancel in a consumer’s own home (cooling off period now 14 days for new contracts).

[ID 445]

Download Homecarer July 2014

This document is available to UKHCA members only. Information on how to join UKHCA.

Counting the costs of National Minimum Wage Non-Compliance by Dominic Carter, UKHCA Policy Officer. This article is a longer version of an edited article that appeared in July 2014 edition of Homecarer. It includes "Top NMW tips for providers" on how to demonstrate NMW compliance.

[ID 444]

Download Counting the costs of National Minimum Wage Non-Compliance

This document is available to UKHCA members only. Information on how to join UKHCA.

Contracts made in a consumer’s home or place of work are subject to a right to cancel. A new set of regulations, coming into force on 13 June 2014, will (amongst other things) extend this right. David Taylor of Anthony Collins Solicitors explains the key changes and implications of the regulations from the point-of-view of homecare providers in our updated guidance for UKHCA members. Members will need to review their standard contracts with service users, to ensure they are correct from 13 June 2014 or risk the contract being held to be void, and possibly a fine. 

[ID 251]

Download New rules on right to cancel in consumer's home from 13 June 2014

In this presentation, given to the London Fire Brigade Social Care Conference on 21 May 2014, UKHCA Policy Director Colin Angel considers "Raising standards of fire safety in community settings".

[ID 443]

Download Raising standards of fire safety in community settings

UKHCA has responded to the Department of Health's consultation on imposing fit and proper regulations on health and social care providers, which closed in April 2014.

[ID 442]

Download UKHCA responds to DH consultation on fit and proper regulations

This document is available to UKHCA members only. Information on how to join UKHCA.

The May 2014 edition of Homecarer is now available for members. In this issue: We look at CQCs plans for inspecting and rating services through A New Start; Chief Executive Bridget Warr considers prices, market position statements and policy reforms; Senior Policy Officer Duncan White analyses new EU procurement rules; Anna Dabek of Anthony Collins Solicitors explains recent changes to employment law; Jason Claydon of insurers Towergate Patrick writes on business continuity should the worst happen; Policy and Campaigns Director Colin Angel returns to the hot topic of zero hours contracts in the homecare sector; There are a range of great news stories in Membership news And the latest news from all four corners of the UK are covered in the National reports.

[ID 440]

Download Homecarer May 2014

UKHCA has responded to the Department of Health's consultation on imposing a duty of candour on health and social care providers, which closed in April 2014.

[ID 441]

Download UKHCA response to DH consultation on imposing a duty of candour on providers

Live in care provides a flexible option for those with substantial support needs, and is often able to prevent admission to a care or nursing home. Service users may have physical or sensory needs that mean they require “round the clock” care, or issues like dementia, that make it difficult for them to be on their own. Live in care also provides an answer to social isolation, with the worker acting more as a companion than a care worker. Traditionally live in care is the preserve of a small number of specialist providers and agencies, but it is increasingly being offered by homecare organisations that provide daily care. So what issues should a provider consider before branching out into live in care? UKHCA’s new publication provides a simple introduction to live in care.

[ID 439]

Download Thinking of providing live in care?

This document is available to UKHCA members only. Information on how to join UKHCA.

The March 2014 edition of Homecarer is now available for members. In this issue: We say a minimum price for homecare is crucial for care quality; Feature our member event with Paul Burstow MP and Baroness Brinton at the House of Commons; UKHCA Chair Mike Padgham says we need to be brave to face the challenges of 2014; UKHCA Chief Executive Bridget Warr describes guidance that will underpin the Care Bill; UKHCA Senior Policy Officer Duncan White compares outcome based commissioning with aircraft carrier design; John Turner of Anthony Collins Solicitors LLP discusses who is entitled to ask for a disclosure; the Department for Work and Pensions describes their new services for employers; we report on a provider workshop in Northern Ireland to discuss RQIA inspection and new legislation in Scotland and Wales; Towergate Patrick look at setting up a pension scheme; Key Retirement Solutions consider paying for care; MedScene Pharmacy describe a Dutch approach to medication; we highlight training funding and changes to the NMDS; Mary Wardell hails Caremark workers’experiences coping with the floods; and launch our members’ homecare case studies, following the Homecare Innovation Challenge.

[ID 438]

Download Homecarer March 2014

This document is available to UKHCA members only. Information on how to join UKHCA.

The UKHCA National Minimum Wage Toolkit contains a suggestion that where staff undertake unmeasured work (usually live-in careworkers or staff working on-call) a daily average agreement should be used unless all hours worked are recorded (paragraph 57). Anthony Collins Solicitors LLP have produced a specimen daily average agreement for the use of UKHCA members, with guidance and checklist. We recommend that members take legal advice if they want help on adapting the agreement to suit their business or if they have specific requirements. The agreement is available in Microsoft Word. A revised version of this agreement was uploaded in March 2015 which includes changes to NMW legislation. This replaces the February 2014 version.

[ID 435]

Download Daily Average Hours Agreement - revised version March 2015

The Care and Support Minister Norman Lamb launched the Homecare Innovation Challenge in 2013, to generate ideas for developing integrated and sustainable homecare for the future. As part of this initiative, the Guardian newspaper hosted the Homecare Hub – an online forum for the exchange of ideas - and the Department of Health sought case studies on homecare enablement successes to feature. Several written by UKHCA members featured on the Hub and we have now published an edited selection of the case studies we received, for the public and media to read. Thank you to all the UKHCA members who contributed to this project and demonstrated so clearly the immense value of homecare to people who use services.

[ID 437]

Download Homecare Innovation Challenge - Case studies from UKHCA Members

This document is available to UKHCA members only. Information on how to join UKHCA.

Entering into a tender or contract to provide homecare services requires a good understanding of the risks and benefits, as well as costs and liabilities for the business. UKHCA’s new Tendering and Contracting Questions and Answers factsheet considers topical aspects of contracting, and acts as a prompt for UKHCA members who are considering the various aspects of meeting the conditions within a contract for care services, before completing the bid or signing the contract.

[ID 428]

Download Tendering and Contracting Q and As Factsheet

This document is available to UKHCA members only. Information on how to join UKHCA.

The January 2014 edition of Homecarer is now available for members to download from the members’ area of our website at: www.ukhca.co.uk/members/homecarer.aspx

In this issue: We consider the real victims of the downturn – those who receive publicly funded care or should do; UKHCA Chair Mike Padgham looks forward to this year's challenges; UKHCA Chief Executive Bridget Warr describes the many areas where we ensure members have a voice; UKHCA Senior Policy Officer Duncan White looks at Clinical Commissioning Groups; Doug Mullen of Anthony Collins Solicitors LLP discusses pensions auto-enrolment; we report on the recent consultation on regulation in Wales and our response; Richard Barnes of Towergate Patrick looks at car insurance; we report on the new faces on the UKHCA Board: we include a special feature on our England conference at the Kia Oval; launch our new Tendering and Contracting Q and As Factsheet (available for members to download week commencing 13th January) and include, at the end, a Directory of consultants and suppliers to the homecare sector.

[ID 433]

Download Homecarer January 2014

This document is available to UKHCA members only. Information on how to join UKHCA.

Winter weather can pose a challenge for homecare providers. Emma Kain-Barrett of UKHCA preferred insurance broker Towergate Patrick looks at planning for the freeze, in an article that appeared in November 2013 Homecarer.

[ID 430]

Download Make sure your business doesn't catch a cold this winter

This document is available to UKHCA members only. Information on how to join UKHCA.

It's vital to keep client and business data safe. Andrew Threlfall, CEO of Malinko Home Care Software, looks at making your electronic data more secure, in an article that appeared in November 2013 Homecarer.

[ID 429]

Download Make your electronic data more secure

This document is available to UKHCA members only. Information on how to join UKHCA.

Staff are the heart of all care businesses but in tough times is there a way to retain staff while cutting the cost to the business? Andy Brookes of chartered accountants Hazlewoods explains there are several things that may incentivise your staff and increase their take home pay, which HM Revenue & Customs recognise and are tax efficient, in an article that appeared in November 2013 Homecarer.

[ID 432]

Download The tax incentive - how to cut your costs and reward your staff

This document is available to UKHCA members only. Information on how to join UKHCA.

At least half the independent and voluntary sector homecare workforce is believed to be employed on zero hours contracts. Faye Rush of UKHCA preferred solicitors Anthony Collins LLP discusses their advantages and disadvantages, in an article that appeared in November 2013 Homecarer.

[ID 431]

Download Zero hours contracts - weighing up the pros and cons

This document is available to UKHCA members only. Information on how to join UKHCA.

Colin Angel, UKHCA Policy Director, gave this presentation on issues currently facing the homecare sector at the Avante Community Support Ops Board Away Day.

[ID 426]

Download Presentation on the 'Current Issues in the Homecare Sector'

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We warn that substandard commissioning is jeopardising good homecare; UKHCA Chair Mike Padgham says help is at hand on National Minimum Wage compliance; UKHCA Chief Executive Bridget Warr discusses short visits and mixed messages from Government; Andrew Threlfall of Malinko Home Care Software looks at data security; Faye Rush of Anthony Collins Solicitors LLP weighs the pros and cons of zero hours contracts; Andy Brookes of Hazlewoods describes tax incentives; Jenny Roberts discusses the reality of dementia; Emma Kain-Barrett of Towergate Patrick looks at winter planning; we consider CQC plans on regulating adult social care; we look at Welsh plans for care regulation and concerns in Scotland about integration, plus the codes of practice consultation in Northern Ireland; describe our UKHCA Impact Statement for 2012/13 and upcoming National Minimum Wage toolkit; and how to book for our England conference on 26 November.

[ID 424]

Download Homecarer November 2013

This document is available to UKHCA members only. Information on how to join UKHCA.

Winter planning checklist of UKHCA members Scott Care. Drawn up by Scott Care's Adam Hannah, who has long experience of providing homecare services in rural Kent, the checklist was first published in January 2013 Homecarer, and is now updated ready for winter 2016/17. Our thanks to Adam for his kind permission to share with members.

[ID 423]

Download Winter Planning Checklist

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA's preferred insurance broker Towergate Patrick consider stress in the workplace and describe the specialist help available from the stress helpline, included with their standard business insurance package. Article appeared in September 2013 Homecarer.

[ID 420]

Download How are you coping with stress in the workplace?

This document is available to UKHCA members only. Information on how to join UKHCA.

John Turner, lead regulatory senior associate with Anthony Collins Solicitors, considers the new provisions in England for the protection of adults at risk of harm or neglect, in an article that appeared in September 2013 Homecarer.

[ID 419]

Download Safeguarding and the Care Bill

This document is available to UKHCA members only. Information on how to join UKHCA.

Lucianne Sawyer CBE, Independent Consultant (and UKHCA President) considers where we've got to with telecare, since it first joined the preventative agenda in 2005, in an article that featured in September 2013 Homecarer. Accompanied by telecare case study. (Out of date but kept for research purposes.)

[ID 417]

Download Telecare - Where are we now?

This document is available to UKHCA members only. Information on how to join UKHCA.

Professor Caroline Glendinning of the University of York's Social Policy Research Unit, reports on managed personal budgets, in an article that appeared in September 2013 Homecarer. (Kept for research purposes.)

[ID 416]

Download Choice and control for older people with managed personal budgets

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA's Dementia Lead Jennifer Roberts writes about building core relationships in dementia care, and offers practical tips for care managers, in an article that appeared in September 2013 Homecarer.

[ID 415]

Download Building core relationships in dementia care

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We call for dialogue with local authority leaders on minimum wage issues; UKHCA Chair Mike Padgham says society should value care workers more highly; UKHCA Chief Executive Bridget Warr discusses developing NICE homecare guidance; Homecare innovation challenge – use our centre page poster to generate ideas on the future of homecare; John Turner of Anthony Collins Solicitors LLP explains how the Care Bill will change safeguarding in England; Lucianne Sawyer CBE provides an update on telecare; Jenny Roberts discusses the managers’ role in dementia care; SPRU’s Professor Caroline Glendinning reports on managed personal budgets; Emma Kain-Barrett of Towergate Patrick looks at stress in the workplace; We look at UKHCA’s response to CQC’s New Start consultation and the outcome of Who Cares? consultation in Northern Ireland; plus Launch our specimen terms and conditions for employment agencies; New factsheet on statutory notifications and reporting; and booking for our England conference on 26 November.

[ID 413]

Download Homecarer September 2013

This document is available to UKHCA members only. Information on how to join UKHCA.

This telecare case study for homecare providers is by Lucianne Sawyer CBE, Independent Consultant (and UKHCA President), and accompanies the article: “Telecare - where are we now?”, Homecarer magazine, September 2013. (Out of date but kept for research purposes.)

[ID 412]

Download Telecare - where are we now? Telecare case study

This document is available to UKHCA members only. Information on how to join UKHCA.

Homecarer providers will be aware that The Bribery Act came into force on 1 July 2011, containing new offences to help courts and prosecutors tackle to bribery at home or abroad. The Act affects incorporated bodies (companies, partnerships and charities), including those which contract with councils or who have overseas recruitment partners. Businesses that use contract managers or other employees to manage relationships with councils should also take note, as they will be liable for the acts of their employees. Anthony Collins Solicitors LLP have prepared a free briefing for members on the Act, which also describes their specimen anti-corruption policy and compliance checklist available on a fixed fee basis. Now updated in July 2013.

[ID 327]

Download Bribery Act 2010 Briefing - now updated

This document is available to UKHCA members only. Information on how to join UKHCA.

Penalties were introduced for employers of illegal workers employed on or after 29 February 2008, as well as requirements for employers should meet to avoid these penalties. These penalties and requirements apply in England, Wales, Scotland and Northern Ireland.

Douglas Mullen of Anthony Collins Solicitors LLP explains the changes in his revised Employer's Guide to the Prevention of Illegal Working, which has now been updated in July 2013.

[ID 59]

Download An Employer's Guide to the Prevention of Illegal Working - now updated

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We welcome CQC’s “new start” plans for regulatory reform; UKHCA Chair calls for more money to be invested in homecare and UKHCA Chief Executive supports innovation and integration; we launch our joint “Can we trust the Trusts?” campaign in Northern Ireland; Anthony Collins Solicitors LLP consider user default and insurance brokers Towergate Patrick look at business support; UKHCA Dementia Lead Jenny Roberts advises on achieving a good diet; Policy Officer Joyce Francis looks at disclosure changes and recruitment schemes; Skills for Care’s Sue Smith says apprenticeships can be a bonus and David Cubey looks at NMDS-SC’s dashboard design; report on news from Scotland and Wales on reforms which emphasise user involvement and well-being; describe free resources available to members and how to order our new Homecare Workers’ Handbook.

[ID 406]

Download Homecarer July 2013

UKHCA Senior Policy Officer Francis McGlone has produced a briefing on CQC's consultation A New Start, which describes changes the CQC proposes to make to the way it regulates, inspects and monitors care. The proposals are CQC’s next steps in implementing its strategy and responding to the recommendations of the Francis report into the failings at Mid Staffordshire NHS Foundation Trust and the government’s response in Patients First and Foremost. The consultation sets out how it will inspect services, including NHS trusts and foundation trusts and independent acute hospitals, plus joint proposals between CQC and the Department of Health (DH) to change the legislation that underpins its work. (Out of date but kept for reference purposes.)

[ID 404]

Download UKHCA Briefing on CQC A New Start consultation

This paper, produced by UKHCA and IHCP, sets out the current funding crisis facing homecare providers in Northern Ireland and the implications this is already having on people using services and the workforce.

It calls on all stakeolders to focus on and ensure that the dignity and safety of those using homecare is maintained through the commissioning the delivery of effective care. It also calls for a reversal of the current cost cutting measures proposed by the Belfast and SouthEastern Trusts. Finally, it also calls for the completion of an independent review into the costs of homecare to clearly demonstrate the costs of delivering high quality homecare to people in Northern Ireland. (Out of date but kept for research purposes)

[ID 387]

Download Can we trust the Trusts?

The Disclosure and Barring Service (DBS) replaced the Criminal Records Bureau and the Independent Safeguarding Authority in December 2012. With the new organisation comes a new online update service and a number of other system changes. The UKHCA policy team outline here how the system changes will affect your current criminal record checking procedures and where to find more information. The guidance covers the filtering of some old and minor offences, the issue of one DBS certificate sent directly to the applicant, and the new online update service.

[ID 403]

Download Disclosure and Barring Service from June 2013

Dementia Awareness Week is Alzheimer's Scotland's annual dementia awareness-raising campaign. It will take place from June 3rd-9th 2013. UKHCA has produced an Introductory marketing letter for UKHCA members to raise awareness of the important contribution homecare providers make in caring for and supporting people with dementia which can be used for potential customers or as a reminder to existing ones about the benefits of using your services.

[ID 401]

Download Alzheimer Scotland Dementia Awareness Week Resource

UKHCA Policy Director, Colin Angel, gave this presentation at a Greenwich Council event on 28th May 2013.

The presentation outlines what Individual Service Funds are and how they work as well as what the benefits can be for all stakeholders.

[ID 400]

Download Individual Service Funds

This document is available to UKHCA members only. Information on how to join UKHCA.

Paul Worsnop of Anthony Collins Solicitors LLP looks as aspects of data protection and how it poses a challenge to homecare providers, in an article that appeared in May 2013 Homecarer.

[ID 399]

Download Data Protection - a challenge to care providers

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA has signed up to the Dementia Care and Support Compact, part of the Prime Minister's Challenge to improve services for people with dementia. Jennifer Roberts, Dementia Lead for UKHCA, and Martin Green, Independent Sector Dementia Champion, describe the background and what this means for homecare providers, in a feature that appeared in November 2012 Homecarer.

[ID 397]

Download Dementia Care and Support Compact and role of providers

This document is available to UKHCA members only. Information on how to join UKHCA.

The Court of Appeal in the case of Crawford v Suffolk Mental Health Partnership NHS Trust made some important observations about the way employers should treat health and social care staff who are alleged to have abused service users. Particularly important are the observations about suspending staff and reporting issues to the police. The article appeared in the May 2012 edition of Homecarer.

[ID 396]

Download Dealing with staff facing abuse allegations

This document is available to UKHCA members only. Information on how to join UKHCA.

Building relationships is crucial to dementia care. UKHCA Dementia Lead Jennifer Roberts looks at the importance of working with informal carers and families of people with dementia - and offers some practical tips on building and maintaining relationships. This article appeared in the May 2013 edition of Homecarer.

[ID 389]

Download Building relationships is crucial to dementia care

This document is available to UKHCA members only. Information on how to join UKHCA.

Emma Young of Anthony Collins Solicitors LLP discusses a Supreme Court decision on direct payments, in the July 2012 edition of Homecarer.

[ID 395]

Download Councils must justify direct payment calculations

This document is available to UKHCA members only. Information on how to join UKHCA.

Jennifer Roberts, UKHCA Dementia Lead, looks at the environmental issues for people with dementia living in their own home, and offers some practical tips for care staff. This article appeared in the September 2012 edition of Homecarer.

[ID 394]

Download Dementia care - ensuring a safe home environment

This document is available to UKHCA members only. Information on how to join UKHCA.

Finding suitable activities is an important aspect of caring for people with dementia. Award-winning garden designer Kim Grove looks at gardening, in the January 2013 edition of Homecarer.

[ID 393]

Download Gardening for people with dementia

This document is available to UKHCA members only. Information on how to join UKHCA.

New time limits impose a tight deadline on tenderers who wish to challenge a public procurement process. Andrew Lancaster of Anthony Collins Solicitors LLP explains. This article appeared in the March 2013 edition of Homecarer.

[ID 390]

Download New time limits impose a tight deadline on tender challenges

This document is available to UKHCA members only. Information on how to join UKHCA.

Faye Biddle of Anthony Collins Solicitors LLP discusses giving and receiving employee references in homecare.

[ID 398]

Download References - crucial but do avoid pitfalls

This document is available to UKHCA members only. Information on how to join UKHCA.

It's important workers can raise concerns in the workplace. UKHCA's Dominic Carter discusses the benefits of having a whistleblowing policy, in the May 2013 edition of Homecarer.

[ID 391]

Download Whistleblowing while you work

This document is available to UKHCA members only. Information on how to join UKHCA.

Dementia lead Jennifer Roberts reports on the launch of the UKHCA Dementia Strategy and Plan, and discusses activities in the home for people with dementia. This article appeared in the May 2013 edition of Homecarer.

[ID 388]

Download UKHCA Dementia Strategy and Plan launched

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA produced several resources to help UKHCA members mark Dementia Awareness Week in 2013. They comprise an introductory marketing letter that providers could use to send to potential customers or to remind existing customers of the benefits of homecare, guidance on running an event/tea party to raise awareness of dementia, and a quiz to test people's knowledge of dementia, all of which could be used for similar subsequent events with some adaptation.

[ID 386]

Download Dementia Awareness Week Resources

The London Fire Brigade have noticed that a significant proportion of people dying in accidental house fires (30 per cent of people between January 2009 and December 2011) have some contact with homecare providers or social services. As homecare providers we can often be the first to notice a situation becoming more risky and may be the only link to the community for an individual.

This article sets out a typical example of someone at high risk and how low cost interventions and free visits from the local fire service can save lives.

[ID 385]

Download Fire brigade offer advice on preventing fires in people's own homes

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: we discuss public scrutiny of providers and commissioners in England; UKHCA Chair Mike Padgham wonders if green shoots of progress for social care are growing; UKHCA Chief Executive Bridget Warr welcomes a new era of transparency; Paul Worsnop of Anthony Collins Solicitors LLP explains data protection issues for providers; Kathryn Bloomfield of the London Fire Brigade warns of fire risks in older people’s homes; Jenny Roberts discusses working with family carers in the care of service users with dementia; Emma Kain-Barrett of Towergate Patrick looks at Directors and Officers insurance; Joyce Francis considers financial regulation, and training standards in England; Dominic Carter discusses whistleblowing in social care; We look at the Welsh response to paying for care reform, and on personalisation in Scotland; We report on our well-received Open Forum in Northern Ireland and our response to the “Who Cares?” consultation; Ailsa Blair describes funding we have available for training, following our successful Skills for Care bid; Plus we give members more information about our new Homecare Workers’ Handbook.

[ID 383]

Download Homecarer May 2013

Colin Angel, UKHCA Policy Director, gave this presentation on the challenges facing the homecare sector at the Ageing Population conference, April 2013.

[ID 381]

Download Presentation for Ageing Population conference: Challenges in Homecare

Colin Angel, Policy and Campaigns Director, gave a presentation about current quality drivers for the social care sector as well as how tips on how providers can make best use of the quality tools available.

The presentation was given at the Care Show Bournemouth 2012.

[ID 379]

Download Demonstrating Quality to Future Customers

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We call for better commissioning as the financial outlook worsens, and UKHCA Chair Mike Padgham says these are turbulent times for social care. UKHCA Chief Executive Bridget Warr focuses on our activities representing the homecare sector; Jenny Roberts launches the UKHCA Dementia Strategy and Plan; Andrew Lancaster of Anthony Collins Solicitors LLP explains new time limits that apply to procurement challenges; Nicole Gregson describes a move to outcome-based commissioning; Emma Kain-Barrett of Towergate Patrick looks at working alone; Francis McGlone explains the “Living Wage”; we include news from around the UK, including our response to the Transforming your Care consultation in Northern Ireland; plus highlight our revised resource guide on infection control.

[ID 378]

Download Homecarer March 2013

UKHCA is committed to representing and supporting homecare providers to meet the challenges and opportunities of developing personalised dementia care services. This had led to the launch of the UKHCA Dementia Strategy and Plan, funded by Skills for Care for development in England, and designed to help homecare providers across the UK. The UKHCA Dementia Strategy and Plan is the blueprint for our work helping homecare organisations develop their dementia services regionally and nationally. UKHCA Chief Executive Bridget Warr said: "This is an exciting initiative and I look forward to inviting our members and other homecare providers to get involved, as we implement the Plan in the coming months".

[ID 377]

Download UKHCA Dementia Strategy and Plan

The Care Quality Commission (CQC) announced in November 2011 that it would carry out a themed inspection programme of 250 regulated domiciliary care agencies from April 2012, and reported on 13th February 2013. UKHCA has issued a Briefing with series of recommendations and prompts that offer an immediate way for homecare providers to check how their own organisation have considered and responded to the findings of the CQC report. A Word version is also available. (Kept for research purposes.)

[ID 375]

Download UKHCA Briefing: CQC Domiciliary Care Agency Themed Inspection Report

This document is available to UKHCA members only. Information on how to join UKHCA.

Infection control is an issue very high on the political agenda at the moment. The UKHCA Infection Control Resource Guide focuses on the requirements of all four UK nations to prevent and control infections in health and adult social care and gives domiciliary care organisations advice and assistance. Updated in January 2013.

[ID 290]

Download Infection Control Resource Guide - revised in January 2013

This document is available to UKHCA members only. Information on how to join UKHCA.

Paul Worsnop of Anthony Collins Solicitors LLP considers the legal implications of CCTV monitoring in a service user's home, in our factsheet: "Closed circuit TV and the law", which also appeared in January 2013 edition of Homecarer magazine. Considers surveillance in people's own homes.

[ID 374]

Download Closed circuit TV (CCTV) and the law

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We launch our new Costing Model to help our members cost tenders and manage their bottom line; UKHCA Chair Mike Padgham says we need radical new thinking in 2013; UKHCA Chief Executive Bridget Warr raises the importance of homecare; Paul Worsnop of Anthony Collins Solicitors LLP considers the legal implications of CCTV monitoring; Alison Mlot of the Technology Strategy Board describes technologies to support independent living; Kim Grove discusses gardening for those with dementia; We include tips for providing care in wintry weather; Emma Kain-Barrett of Towergate Patrick looks at insurance for more complex care; Ann Barradell-Black of The Ankir Partnership discusses building confidence in the sector and we consider what makes the ideal care worker; plus include our usual round-up of news from around the UK, details of workshops and a focus on our resource guides on end of life care and building a successful team.

[ID 373]

Download Homecarer January 2013

In this issue: We launch our new group buying scheme operated by The Consortium to help UKHCA members make savings when buying supplies; Chair Mike Padgham welcomes new members to the UKHCA Board and thanks those stepping down; Chief Executive Bridget Warr considers changes at the top in government; Jennifer Roberts looks at the Dementia Care and Support Compact; Jason Claydon of Towergate Patrick suggests ways of keeping business insurance premiums down; David Cubey of Skills for Care explains how NMDS-SC data sharing can benefit providers; we consider important plans for reform in Northern Ireland, report on rising costs of free personal care in Scotland, and on our Wales conference; Joyce Francis reports on Making it Real, and on CQC fees for next year; and we publish revised Medication Policy Guidance and Policy Template which clarify tiers of assistance.

[ID 370]

Download Homecarer November 2012

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA Members' Day was held on 24th October 2012 in Bristol. Presentations for those speakers who gave them are now available to download.

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• Campaigning update from UKHCA Policy Director Colin Angel
• CEO Bridget Warr
• Corporate Services Director Peter Randall
• Head of Sector Development - Skills Andy Tilden
• Sue Lee, Managing Director, Towergate Patrick

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA’s Medication Policy Template, has been developed to assist organisations to write their own, comprehensive medication policy. This Template is based on the latest UKHCA Medication Policy Guidance Document.

The UKHCA Medication Policy Template requires Microsoft .NET Framework 2.0 or later to be installed on your machine before you install the UKHCA Medication Policy Template. It is included in Windows Vista and Windows 7 and available free from Microsoft for earlier editions of Windows such as Windows XP.

Further information including terms and conditions of use.

[ID 151]

Download UKHCA Medication Policy Template

This briefing is based on a survey of homecare providers in 2011 demonstrating the impact of local authority commissioning practices on those people using homecare services.

We found that up to 82% of councils were reducing how much care they would pay for, and reducing the number of homecare visits people receive. 58% of councils appeared to have cut the price they pay independent and voluntary sector providers for homecare.

[ID 364]

Download UKHCA's Commissioning Survey 2011

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: UKHCA Chair Mike Padgham gives the Government bronze but not gold for deciding to adopt key Dilnot Commission recommendations; Chief Executive Bridget Warr says homecare can take the lead in realising the adult social care White Paper’s ambitions for England; Jennifer Roberts looks at the effect of the environment on people with dementia; Faye Biddle of Anthony Collins Solicitors LLP advises providers on giving references; Neil Eastwood of Sticky People Ltd describes an assessment tool to help providers make hiring decisions; Samantha Callaghan answers questions on the CRB’s new rules on identity checking; Joyce Francis previews changes to vetting procedures in England, Wales and Northern Ireland; we report on retrospective checking for Scotland; and launch our updated Train the Trainer Medication Programme.

[ID 361]

Download Homecarer September 2012

Jennifer Roberts, Dementia Lead for UKHCA, looks at the communication challenges in caring for a person with dementia, and offers some practical tips for care staff, in two topical articles for Homecarer magazine (featured in May and July 2012 editions respectively).

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Download Dementia care – How to deal with the challenges of communication

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA has produced a briefing paper on the Government's White Paper on the reform of social care in England, published in July 2012. Called ‘Caring for our future: reforming care and support’, the Government says its White Paper is the most radical reform of the social care system in 64 years. A draft Care and Support Bill was published which will, for the first time, consolidate a range of different laws to create a single modern statute for adult care and support. The Government also published a progress report on social care funding. (Superseded but kept for research purposes.)

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Download UKHCA Briefing Paper - Caring for our future: reforming care and support

Home-based care is a lifeline for over 640,000 people in the UK, who rightly expect dignified, quality care to help them to live independently, and not a commodity to be purchased like paperclips. UKHCA's report “Care is not a Commodity”, based on initial results from our 2012 Commissioning Survey of homecare providers, finds that almost three quarters of providers believe that over the last 12 months the councils they work with have become more interested in securing a low price than a quality service, and shorter visits time may jeopardise the delivery of dignified, quality care.

[ID 356]

Download Care is not a Commodity - UKHCA Commissioning Survey 2012

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: UKHCA members take their message to Westminster, at our Homecare Summit with Shadow Care Minister Liz Kendall MP and dinner with invited Parliamentarians; Chair Mike Padgham calls on the Government to give a higher priority to long term funding of care; Chief Executive Bridget Warr discusses the likely key themes of the adult social care White Paper; Jennifer Roberts looks at communicating with people with dementia, who have challenging behaviour issues; Francis McGlone reports on evidence we gave to the Scottish Parliament on self-directed support; We respond to the Social Services Bill in Wales; Emma Young of Anthony Collins Solicitors LLP considers a recent Supreme Court case on direct payments; Debbie Sorkin of the National Skills Academy for Social Care reports on a survey of registered managers; Joyce Francis considers CQC’s themed inspections; We report on a survey of domiciliary care in Northern Ireland and launch our free Handling the Media Factsheet for members.

[ID 355]

Download Homecarer July 2012

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: UKHCA Chair Mike Padgham asks members to support our campaign for sustainable, high quality homecare; Chief Executive Bridget Warr says we need to highlight the sector’s good practice; Jennifer Roberts writes on communicating with people with dementia; Francis McGlone reports on Scotland’s pledge for people with dementia and the Social Services Bill in Wales; Anna Dabek of Anthony Collins Solicitors LLP considers how employers should treat staff accused of abuse; Moving and Handling expert Kate Lovett considers human rights; Joyce Francis describes CQC’s updated regulatory regime; Kim Grove says medicine management is key for compliance in Northern Ireland; and we launch our Communication Skills Resource Guide and Training Programme.

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Download Homecarer May 2012

This document is available to UKHCA members only. Information on how to join UKHCA.

This factsheet aims to provide UKHCA members with answers to the questions that homecare providers have been asking us about the recently launched, privately operated Good Care Guide "TripAdvisor-style" website.

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Download Good Care Guide - what you need to know

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We call for Government to act on the crisis in care funding; UKHCA Chair Mike Padgham reflects on the resignation of CQC Chief Cynthia Bower; Chief Executive Bridget Warr says commissioning is of pivotal importance to providers; Deputy Ombudsman Mick King discusses research on complaints Jennifer Roberts writes on recognising dementia symptoms; Joyce Francis sets out what the National Minimum Wage means; CQC’s Sue Towers describes themed inspections of homecare providers; Bridget Turner of Diabetes UK asks for help in their campaign to prevent unnecessary foot amputation; we consider the Northern Ireland review, Wales’s social services bill, the Scottish Government’s response to the Health and Sport Committee report; and launch our revised Medication Administration Record, and summarise resources on human rights, and dignity and respect.

[ID 350]

Download Homecarer March 2012

This document is available to UKHCA members only. Information on how to join UKHCA.

This 31 or 28 day double sided Medication Administration Record sheet may be freely downloaded by UKHCA members as an aid to medication administration for both training and practical day to day purposes. In February 2012, we added a revised MAR Sheet in Excel format, and instructions, which can be used as an alternative to the above.

In February 2015 we added a version of the MAR Sheet for use with Pharmacy Prepared Managed Dosage Systems (MDS), as a pdf and Excel document.

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• 28 Day MAR Sheet
• 31 Day MAR Sheet
• Instructions to use MAR Sheet (Excel Version)
• MAR Sheet - Pharmacy MDS - Excel version
• MAR Sheet - Pharmacy MDS version
• MAR Sheet (Excel Version)

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: We report on Northern Ireland’s review of health and social care; UKHCA Chair Mike Padgham says 2012 could be a momentous year; Chief Executive Bridget Warr reflects on the user perspective; Charity Sense describes how to provide care for deafblind people; Mel Palmer of the Social Care Institute for Excellence discusses what happens when reablement treatment is refused;
We preview compulsory pension contributions; Francis McGlone reports on Scotland’s care challenge and our contribution to the Welsh Government’s Inquiry; We welcome Andrew Heffernan, our new Membership and Marketing Director and describe our new telephone system and Quick Guide, plus revised medication policy guidance for members.

[ID 347]

Download Homecarer January 2012

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: Chair Mike Padgham reflects on human rights and quality care; Chief Executive Bridget Warr says hard times call for innovation; Mel Palmer of the Social Care Institute for Excellence discusses making decisions about people’s care and Kim Grove describes dementia care from a provider perspective; We report on evidence we have given on challenges facing the homecare sector; Francis McGlone warns that commissioning must reflect the NMW; Joyce Francis looks at progress of the Protection of Freedoms Bill; and we launch new member benefits – human resources advice and advice on paying for care.

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Download Homecarer November/December 2011

The Equality and Human Rights Commission’s report “Close to home: older people and human rights in home care” was launched on 23rd November 2011. While stating that around half of the older people, friends and family members who gave evidence to the inquiry expressed real satisfaction with their homecare, EHRC’s report highlights some disappointing examples of homecare in practice. This UKHCA guidance is a preliminary response to those findings and is intended to help providers ensure their staff provide the highest standard of care.

[ID 345]

Download Twenty action points to help homecare workers promote human rights 

This report has been produced by United Kingdom Homecare Association for the South West Dementia Partnership, and offers a provider perspective on the current models for the delivery of care and support to people with dementia. Author Jennifer Roberts RGN said: "This report looks at innovative practice and identifies key messages for providers and commissioners on how to move forward with the delivery of services for people with dementia in the future. Although focused on South West England, it will be of interest to homecare providers and commissioners generally".

[ID 339]

• Improving domiciliary care for people with dementia: a provider perspective
• Improving domiciliary care for people with dementia: The providers’ perspective - Powerpoint presentation

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA held its 2011 England Conference at the Hilton Birmingham Metropole Hotel on 26th October.

PowerPoint presentations for those speakers who gave them are available to download here:

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• Chris Quince, Policy Adviser, Alzheimer's Society
• David Behan, Director General Social Care, Local Government and Care Partnerships, Department of Health
• Douglas Mullen, Solicitor, Anthony Collins Solicitors LLP
• Helen Helmer, Alzheimer's Society
• Lucianne Sawyer CBE, UKHCA President
• Mike Padgham, UKHCA Chair
• Peter Hay, Strategic Director, Birmingham City Council and ADASS President
• Rachel Dodgson, Regulatory Policy Manager, Care Quality Commission
• William Vineall, Deputy Director, Social Policy & Legislation, Department of Health

UKHCA’s new strategy statement “Raising the Standard for Care”, published in July 2011, is a hugely important milestone in the life of the Association. UKHCA Chair Mike Padgham said: “It is with great pleasure that I launch our strategy for the next five years, which sets out how we propose to realise our long-term vision of a United Kingdom where a choice of high quality, sustainable community-based care is available to all. Through our new strategy we will provide leadership and support for our members, so they in turn can provide the excellent care services that our clients rely upon so heavily." We encourage members to read it. This is the text version. Printed designed copies will be available shortly.

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Download UKHCA - Raising the Standard for Care

Use this form if you wish to input disclosure applications online. This service is only available to UKHCA Disclosure Service members.

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Download Online Authorised Signatory Form

Choosing Care at Home is UKHCA’s leaflet for service users considering purchasing homecare services. We send a copy of this to everyone who calls UKHCA looking for a suitable care provider and UKHCA members can also send this leaflet to prospective service users. The leaflet is presented in an accessible format to help people who may have some degree of visual impairment. Now featuring the Carers UK logo as a symbol of our commitment to work together, the leaflet can be downloaded without charge and is also available professionally printed in full colour using a UKHCA order form.

[ID 108]

Download Choosing Care at Home

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA's new briefing is aimed at anyone buying, selling or simply running a business who needs to understand how businesses are valued. The worth of a business hinges upon how much profit a purchaser can make from it, balanced by the risks involved. Past profitability and asset values are only the starting points. It is often intangible factors, such as key business relationships, which provide the most value. This briefing outlines the uses of valuation, key factors affecting the value of a business, the standard methods of valuation and how to calculate profit for the purpose of valuation.

[ID 328]

Download UKHCA Briefing - Valuing A Business

This document is available to UKHCA members only. Information on how to join UKHCA.

Growing your business can be difficult at the best of times. In the current economic climate it is more challenging than ever. In our new factsheet for members, Adam Millward of UKHCA's preferred solicitors Anthony Collins Solicitors LLP looks at franchising as an alternative way of growing your home care business.

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Download UKHCA Factsheet: Franchising your homecare business

This document is available to UKHCA members only. Information on how to join UKHCA.

Anthony Collins Solicitors LLP have issued a complaints ebriefing to help members in England comply with CQC's Essential Standards Outcome 17. This requires service providers to amend their complaints policies and procedures to inform service users that, if they remain unhappy after their complaint has been dealt with, they can take their complaint to the Local Government Ombudsman (LGO) where applicable. The complaints ebriefing includes wording supplied by the LGO that can be added by members to complaints procedures and/or in closing letters.

[ID 314]

Download Complaints Briefing on LGO Requirements

This document is available to UKHCA members only. Information on how to join UKHCA.

(NB There is a revised version of the code of practice referred to in this article which replaces the 2010 edition, see: www.gov.uk/government/publications/the-health-and-social-care-act-2008-code-of-practice-on-the-prevention-and-control-of-infections-and-related-guidance Readers should ensure they use the latest version.)

[ID 323]

Download Infection control guidance – new obligations for providers in England

This document is available to UKHCA members only. Information on how to join UKHCA.

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Download Mobility and the larger service user

This document is available to UKHCA members only. Information on how to join UKHCA.

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Download Taking the proper steps to ensure safety for all

This document is available to UKHCA members only. Information on how to join UKHCA.

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Download The development of homecare re-ablement services

This document is available to UKHCA members only. Information on how to join UKHCA.

Anthony Collins have produced a guide on the employment implications of the Act for HR Professionals.

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Download Equality Act 2010 - Employment Implications

This document is available to UKHCA members only. Information on how to join UKHCA.

The Equality Act 2010 came into effect on 1 October 2010. Anna Dabek of UKHCA's preferred solicitors Anthony Collins Solicitors LLP summarises what it means to employers, in an article written for the November 2010 edition of Homecarer magazine.

[ID 310]

Download Equality Act 2010 - What it means to employers

This document is available to UKHCA members only. Information on how to join UKHCA.

In this issue: Chair Mike Padgham welcomes a new era for UKHCA, and Chief Executive Bridget Warr describes her vision for homecare in the UK; Gerald Pilkington discusses re-ablement and opportunities for homecare providers; Kate Lovett considers the issues arising when helping service users with stairs; Joyce Francis provides an update on NHS changes; Francis McGlone looks at Skills for Care's recent workforce report; Jenny Roberts issues the UKHCA challenge to members in Scotland to give us their views; Yvonne Apsitis hails news of a provider group in Wales to monitor commissioning; Colum Conway welcomes a survey with good results for NI homecare providers and; We launch our free guidance for members in England on limited portability now available for CRB checks.

[ID 301]

Download Homecarer September 2010

This document is available to UKHCA members only. Information on how to join UKHCA.

Here is an exchange of emails between UKHCA Policy Team and RQIA dated 29th July – 2nd August 2010 (mentioned in September 2010 Homecarer) which explains RQIA’s view on compliance with Standard 8.18 of the Domiciliary Care Agencies Minimum Standards. This Standard imposes obligations on providers to make sure equipment in users’ homes used for personal care is well-maintained and can cause providers an issue, particularly where equipment supplied by Trusts has no maintenance records.

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Download Clarification by RQIA on compliance with Standard 8.18 on equipment

This document is available to UKHCA members only. Information on how to join UKHCA.

As modern technologies have advanced, there has been considerable debate amongst the medical profession, public and in the courts about the possibility of over or under treatment of a person, especially towards the end of their life. As people are living longer and choosing to stay at home rather then enter residential care, homecare providers will increasingly be looking after elderly or frail individuals in their own homes and may need to support service users who have made, or would like to make, a “Do Not Attempt Resuscitation” instruction. In response, UKHCA's preferred solicitors, Anthony Collins Solicitors LLP, have produced a new factsheet for members about the legal basis of "Do Not Attempt Resuscitation" instructions.

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Download Do Not Attempt Resuscitation Factsheet

This document is available to UKHCA members only. Information on how to join UKHCA.

Members may find the following template of assistance. The template has been used at our risk assessment workshops and is a way of assessing hazards, impact and countermeasures that might ameliorate the risk.

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Download Risk Assessment Template

This guidance has been produced as part of good practice contingency planning and we encourage providers to familiarise themselves with the information provided in this document. This document is provided as a service to UKHCA members. (This guidance was produced at the time of the swine ‘flu outbreak in the UK and other countries in 2010, which was classified as a pandemic ‘flu outbreak by the World Health Organisation. It is kept for reference purposes and would require updating should a similar outbreak occur.)

[ID 119]

Download Pandemic Influenza Guidance for Homecare Providers

With Respect: Dignity in Homecare in Wales is a new dignity training programme that has been produced with funding from the Welsh Assembly Government, via the Dignity in Care National Co-ordinating Group.

It is designed to enable managers and care staff to provide services in a dignified and respectful manner and to assist organisations meet the Welsh Assembly Government's Dignity and Respect in Care Programme. (This resource pre-dates Equality Act 2010.)

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• 1 - How to Use
• 2 - Tutor's Guide
• 3 - Presentation/Acetates (requires Microsoft Power Point or equivelent)
• 4 - Training Exercises
• 5 - Handouts

The Minister of State for Care Services, Phil Hope, launched a new training programme as part of the Dignity in Care Campaign. The training materials, called With Respect, Dignity in Homecare, have been the product of a collaborative project involving UKHCA, (Kim Grove of UKHCA wrote most of the materials), and its partners NHC and Ceretas.

It is an easy-access approach to raise awareness through training in the importance of respecting people's privacy and dignity when providing homecare services. (This resource pre-dates Equality Act 2010.)

For further information on the With Respect Dignity in Homecare Training Programme please read this news article.

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• 1 - How to Use
• 2 - Resource Guide
• 3 - Tutor's Guide
• 4 - Presentation/Acetates (requires Microsoft Power Point or equivelent)
• 5 - Training Exercises
• 6 - Handouts
• 7 - Aide Memoire
• 8 - Expectation Card

This document is available to UKHCA members only. Information on how to join UKHCA.

This business contingency planning template was prepared for UKHCA members at the time of the 2009/10 swine 'flu outbreak. This template for provides some ideas as to what homecare organisations could be thinking about and can use as preparation for a flu pandemic. It is not a wholly comprehensive list, nor will all the suggestions be applicable in different organisations, however it provides a basis for organisations to feed into their own contingency planning arrangements.

[ID 273]

Download Pandemic flu contingency plan template for domiciliary care

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA's preferred solicitors Anthony Collins Solicitors LLP stopped a council in its tracks recently when they forced it to re-run part of a tendering process by using an emergency injunction. They have prepared a special briefing for members on challenging unfair tender processesl.

[ID 254]

Download Anthony Collins briefing for members on challenging unfair tender processes

UKHCA's preferred solicitors Anthony Collins Solicitors LLP stopped a council in its tracks recently when they forced it to re-run part of a tendering process by using an emergency injunction. They have described the process in a procurement challenge case study available to all.

[ID 253]

Download Anthony Collins procurement challenge case study

Effective hand washing in care settings has never probably attracted as much attention as it does now. UKHCA has designed a simple handout for homecare providers to use with their careworkers that can be downloaded without charge.

[ID 112]

Download Effective hand washing for homecare workers

This document is available to UKHCA members only. Information on how to join UKHCA.

While regrettable, there are occasions when a package of care needs to be terminated. For example, where there are unacceptable risks to the health and safety of care workers or invoices for care remain unpaid. Aimed at independent and voluntary sector homecare providers, our new factsheet offers guidance on the practical steps necessary, and the principles of withdrawing care in a safe, ethical manner. Minor revisions 2016.

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Download UKHCA Factsheet: Withdrawing a package of care

The membership application form. For new members only.

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Download Membership Application Form

Our updated Publications Catalogue and Order Form include details of our main publications, including our "Train the Trainer" resources, adult protection toolkit and our Local Action Pack. UKHCA members receive substantial discounts on our publications. The products in this publication can also be purchased online but, if you prefer, please download the PDF (link below), save it to your PC, edit it on your PC and then save and email it back to us.

[ID 32]

Download Publications Catalogue and Order Form

Comprehensive information on adult protection in the homecare sector, co-authored by UKHCA and national charity Action on Elder Abuse. The toolkit is primarily designed to give an understanding of the issues surrounding adult protection and signpost homecare providers across the UK to everything they need to know when writing or reviewing procedures and policies to protect vulnerable adults from abuse.

[ID 177]

Download Adult Protection Toolkit for Domiciliary Care Agencies

UKHCA members should use this form to renew their membership. If you applying to join for the first time see our How to Join page. For a list of fees see our types of membership page.

[ID 175]

Download UKHCA Membership Renewal Form

UKHCA sets-out the vital importance of homecare organisations receiving a fair price for the services they provide. In the first of our UKHCA Position Statements, we examine the background to the current state of the market and provide recommendations to local authority commissioners on adequate payment for the care they purchase. [This document has been archived, but is kept on public view for reference purposes]

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Download UKHCA Position Statement: A Fair Price for Care

A list of membership services and contact details.

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Download Get the most from your UKHCA Membership

In our second UKHCA Position Statement, we highlight the dangers of using 15-minute visits to provide personal care to increasingly dependent service users. In recommendations to local authority commissioners we state that short visits should only be used for monitoring and prompting activities and highlight the demotivating nature of these visits on service users and their careworkers. [This document has been archived, but is kept on public view for reference purposes]

[ID 115]

Download UKHCA Position Statement: Short Care Episodes

This document is available to UKHCA members only. Information on how to join UKHCA.

Dr Michael Clark explains the hazards of pressure sores and looks at the ways that injury to service users can be avoided.

[ID 107]

Download Pressure sores - prevention better than cure

"Who Cares Now?" a wide-reaching profile of Scotland's Homecare providers and their workforce.

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Download Who Cares Now? (Scotland)

"Who Cares Now?" a wide-reaching profile of England's Homecare providers and their workforce was published by UKHCA in June 2005. Among the findings of the research are that 72% of publicly funded Homecare comes from the independent sector, while there has been a considerable reduction in privately purchased care. "Who Cares Now?" builds on the first and only previous survey of the Homecare sector, undertaken in 2000. The report is available free from UKHCA thanks to funding from Skills for Care and the Department of Health.

[ID 36]

Download Who Cares Now? (England)