United Kingdom Homecare Association
The professional association for homecare providers

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UKHCA member organisations receive our bi-monthly magazine Homecarer and complimentary online factsheets.

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Front cover

Personalisation Factsheet

This document is available to UKHCA members only. Information on how to join UKHCA.

Personalisation is an important policy which is referenced in legisation and statutory requirements across the UK. This factsheet will help providers to understand what personaliation is and how they can deliver a service that is focussed on the preferences and desired outcomes of individuals.

We also look into challenges providers may face in developing a personalised service, such as working with micro-commissioners, questions around the workforce, how to manage a personal budget on behalf of the recipient and what to do when a direct payment recipient defaults on payment for care. 

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