United Kingdom Homecare Association
The professional association for homecare providers

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UKHCA member organisations receive our bi-monthly magazine Homecarer and complimentary online factsheets.

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Learning from complaints: the role of the Local Government Ombudsman

This document is available to UKHCA members only. Information on how to join UKHCA.

Dr Jane Martin, Local Government and Social Care Ombudsman, discusses how social care providers can learn from existing complaints and gives recommendations for dealing with complaints.

This article first appeared in the November 2016 edition of Homecarer.

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