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UKHCA

United Kingdom Homecare Association
The professional association for homecare providers

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Resources

UKHCA member organisations receive our bi-monthly magazine Homecarer and complimentary online factsheets.

There are 178  additional resources available on the members-only version of this page.  Find out how to join UKHCA.

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Brexit planning cover

No Deal Brexit: Contingency planning for homecare providers

This document is available to UKHCA members only. Information on how to join UKHCA.

With the likelihood of a 'No Deal' Brexit increasing, Terry Donohoe, Policy Officer, and Colin Angel, Policy and Campaigns Director, have produced guidance for UKHCA members to help them plan for this eventuality.

The guidance summarises the choices facing the UK, as it prepares to leave the EU, and identifies some of the areas UK homecare providers might wish to consider as part of their Business Continuity Plans.

More information/Go to UKHCA download ID: 617

Homecare medication policy guidance - Summary

Supporting people to take their medicines is a significant aspect of homecare services. Our ‘Homecare medication policy guidance - summary’ describes what a medication policy should contain, and gives hints to organisations drafting their own policy, with links to useful resources.

More information/Go to UKHCA download ID: 612

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UKHCA 'No Reply from Service User' Policy Guidance

This document is available to UKHCA members only. Information on how to join UKHCA.

The unexpected failure of a service user to answer the door when a care worker arrives, or the inability to gain access by the usual method, or the service user not being at home when expected to be, should always be regarded as a potentially serious situation requiring immediate investigation and action by careworkers and their managers. UKHCA's policy guidance helps members to review their existing 'No reply' policies and procedures, and develop new ones. Revised June 2019.

More information/Go to UKHCA download ID: 267

Writing an adult safeguarding policy for homecare services in England

This document is available to UKHCA members only. Information on how to join UKHCA.

This guidance has been designed to help your organisation write or review your own safeguarding policy so that if an incident occurs, everyone understands what steps should be taken.


As with other policies and procedures, carrying out a regular audit of your safeguarding policy is essential. This document includes a suggested safeguarding audit, posing questions which should help you keep your policies up to date.


This guidance compliments UKHCA’s Safeguarding training.

More information/Go to UKHCA download ID: 609

Front page Live in Care FAQs

National Minimum Wage Compliance in Live in Care - FAQs

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA preferred solicitors Anthony Collins Solicitors LLP have prepared Frequently Asked Questions for live in care providers on National Minimum Wage compliance, which address complicated issues live-in homecare providers encounter when seeking to ensure compliance with the National Minimum Wage (“NMW”) Regulations, remind providers of their key obligations under NMW legislation and provide answers to the most common questions providers ask of UKHCA. Revised in April 2019 to include legal changes to payslips.

UKHCA members are advised to take advice from our legal helpline, operated by Anthony Collins Solicitors, on their individual circumstances when using the FAQs.

More information/Go to UKHCA download ID: 569

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National Minimum Wage Toolkit (Revised April 2019)

To help homecare providers to ensure they are meeting the National Minimum Wage requirements within their workforce, UKHCA's recommended solicitors Anthony Collins Solicitors LLP have prepared a National Minimum Wage Toolkit.

The toolkit sets out the current law with practical examples, and gives providers a step-by-step compliance assessment tool. It also contains a practical section for homecare providers written by UKHCA Policy Director Colin Angel on possible actions to achieve compliance with the National Minimum Wage.

The Toolkit is frequently updated to reflect changes in legislation and NMW rates. The latest updates included September 2017 to include NMW rates and changes on sleep-ins, and April 2019 to include further changes on sleep-in caselaw and NMW rates.

More information/Go to UKHCA download ID: 422

UKHCA Guidance on Portability of DBS Certificates in England 2016

UKHCA Guidance: Portability of DBS certificates in England

UKHCA has updated guidance on using portability in homecare services in England and includes reference to the Update Service. The guidance applies to adult social care services only. Updated February 2019.

More information/Go to UKHCA download ID: 300

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Homecarer magazine - Guide for Contributors January 2019

The Homecarer magazine Guide for Contributors January 2019 has been prepared for editorial contributors. With copy deadlines and a range of tips and information, the guide aims to help contributors produce articles that meet Homecarer's editorial guidelines, and the needs of our homecare provider readers. 

More information/Go to UKHCA download ID: 372

Rest periods under the Working Time Regulations 1998

This document is available to UKHCA members only. Information on how to join UKHCA.

Anthony Collins Solicitors LLP have produced a report on rest periods under the Working Time Regulations 1998 (“WTR”). The guidance note, edited in August 2017, looks at employer obligations to provide rest periods under the WTR, available exemptions and compensatory rest periods.

More information/Go to UKHCA download ID: 598

Top Tips for Sustaining Homecare

A summary of 11 actions which local authorities and homecare providers can consider to create more stable homecare markets and reduce the possibility of local market failure. The document is a joint publication, agreed between the Association of Directors of Adult Social Services (ADASS), the Local Government Association (LGA) and United Kingdom Homecare Association (UKHCA).

More information/Go to UKHCA download ID: 572

Emollient Products - Fire safety guidance for Homecare Providers

London Fire Brigade have prepared guidance 'Emollient Products - Guidance for Homecare Providers', which covers the use of emollient products and is particularly concerned with identifying and minimising the risks associated with their use in a homecare setting. The guidance was prepared for UKHCA members and is intended for domiciliary care providers generally.

The guidance, which is freely downloadable, is intended to be guidance rather than instructions for those providing homecare.

More information/Go to UKHCA download ID: 565

Cover cyber security guide

Cyber Security Guide

A new Cyber Security Guide is available for social care providers, developed by the Care Provider Alliance with the Social Care Programme at NHS Digital, with help from the Home Office (Cyber Aware Team) and the National Cyber Security Centre.

The guide covers safeguards that can be taken to avoid or reduce disruption from an attack on data, computers or mobile devices, and includes safeguarding confidentiality and privacy, and the availability and integrity of data.

More information/Go to UKHCA download ID: 560

Free ‘flu vaccination confirmed for England’s Homecare Workers - letter from Department of Health to Care Provider Alliance/UKHCA

The Department of Health and Public Health England have confirmed that paid homecare workers in England’s independent and voluntary sector will be entitled to free ‘flu vaccination this winter 2017-18. Letter from Professor Dame Sally Davies and others to UKHCA CEO Bridget Warr, in her capacity as chair of the Care Provider Alliance, dated 18 October 2017.

More information/Go to UKHCA download ID: 557

Anthony Collins guidance

Law and governance - some key issues for the 12 months ahead

This document is available to UKHCA members only. Information on how to join UKHCA.

Anthony Collins Solicitors sets out the key legal and governance issues to help homecare owners overcome challenges ahead following CQC's consultation about the future of registration and inspection.

More information/Go to UKHCA download ID: 548

Effective moving and handling

Principles to ensure effective moving and manual handling transfers

This document is available to UKHCA members only. Information on how to join UKHCA.

Kate Lovett, a Director at EDGE Services shares some useful tips on moving and handling.

More information/Go to UKHCA download ID: 550

Keeping insurance premium down

Tops tips for keeping your insurance premium down - without loss of cover

This document is available to UKHCA members only. Information on how to join UKHCA.

Towergate Insurance shares some tips to help homecare providers keep insurance premiums down.

More information/Go to UKHCA download ID: 549

Working with Care Providers to understand costs - a guide for adult social care commissioners

This document is available to UKHCA members only. Information on how to join UKHCA.

This guide for commissioners contains a detailed breakdown and analysis of the costs faced by providers in delivering homecare services. Although drafted for use in England, it can be used across the UK to encourage commissioners to adopt the principles in their costing exercises and pricing arrangements.

CIPFA produced this document in 2017 with the Care Providers Alliance and others as part of a Department of Health project to support the implementation of the Care Act.  Colin Angel, Policy Director, United Kingdom Homecare Association (UKHCA) was on the project steering group and helped to draft the guide.

More information/Go to UKHCA download ID: 551

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UKHCA Guidance: Controlling Scalding Risks from Bathing and Showering

Care workers work in people's homes where they are unable to control the physical environment, making health and safety a challenge. This is particularly true when it comes to helping service users bath and shower in their own homes. Our guidance considers good practice and what providers can do to control scalding risks to service users when care packages include help with bathing and showering. This includes careful risk assessment, staff training, well–drafted and implemented policies and procedures, and the use of equipment, such as thermometers, where appropriate. Updated in August 2016 to reflect current HSE guidance. 

More information/Go to UKHCA download ID: 286

Better Use of Care at Home

A new quick guide, ‘Better Use of Care at Home’, has been developed to help people home from hospital. Written by Dominic Carter, UKHCA Policy Officer, the guide contains practical tips, case studies and ideas to improve processes, relationships and the use of care at home. The guide is one of a series of documents issued by NHS England on transforming urgent and emergency services in England. For more, see: http://www.nhs.uk/NHSEngland/keogh-review/Pages/quick-guides.aspx

More information/Go to UKHCA download ID: 502

Scottish Government campaign to develop A Fairer Scotland

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA has produced a briefing on the “Statutory Guidance on the Selection of Tenderers and Award of Contracts: addressing fair work practices, including the living wage, in procurement”, issued by the Scottish Government in October 2015.

More information/Go to UKHCA download ID: 490

Immigration Bill Briefing

This document is available to UKHCA members only. Information on how to join UKHCA.

The Immigration Bill was introduced to Parliament in September, when the Bill becomes law it will introduce new measures to fine and prosecute people and employers who have undertaken paid employment or have employed someone who does not have a legal right to work in the UK.

UKHCA have prepared this briefing for members to provide an overview of the Bill and the new requirements it will place on all employers in the UK when it is enacted.

More information/Go to UKHCA download ID: 480

Outline letter to local authorities on unviable fee rates

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA has produced the outline of a letter that you can complete and send to local authorities who are paying unrealistically low fee rates. The letter has been prepared by UKHCA’s recommended solicitors and can be used to form the basis of making either a formal challenge, or voicing your concerns to a local authority about unacceptably low rates. The majority of the document relates to the Care Act 2014 and the Statutory Guidance that accompanies it. Please note that the outline letter is applicable to councils in England only and it does not relate to services commissioned by Clinical Commissioning Groups (CCGs).

More information/Go to UKHCA download ID: 478

Competition Guidance July 2014

UKHCA Guidance on UK competition law issues

The functions of the Office of Fair Trading and the Competition Commission have now been taken over by a new Competition and Markets Authority. In the light of these changes, UKHCA preferred solicitors Anthony Collins Solicitors LLP have revised their note for members on key areas of UK competition law. The note draws on recent authoritative guidance, and includes examples of how and when competition law can apply to members, what key risks members should be aware of, and considers cartels and the stricter penalties that can be invoked if competition law is breached. The guidance is only available to UKHCA members and can be downloaded from: www.ukhca.co.uk/downloads.aspx?ID=436

More information/Go to UKHCA download ID: 436

First Page of Document

New rules on right to cancel in consumer's home from 13 June 2014

This document is available to UKHCA members only. Information on how to join UKHCA.

Contracts made in a consumer’s home or place of work are subject to a right to cancel. A new set of regulations, coming into force on 13 June 2014, will (amongst other things) extend this right. David Taylor of Anthony Collins Solicitors explains the key changes and implications of the regulations from the point-of-view of homecare providers in our updated guidance for UKHCA members. Members will need to review their standard contracts with service users, to ensure they are correct from 13 June 2014 or risk the contract being held to be void, and possibly a fine. 

More information/Go to UKHCA download ID: 251

Front page of dementia awareness document

Dementia Awareness Week Resources

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA produced several resources to help UKHCA members mark Dementia Awareness Week in 2013. They comprise an introductory marketing letter that providers could use to send to potential customers or to remind existing customers of the benefits of homecare, guidance on running an event/tea party to raise awareness of dementia, and a quiz to test people's knowledge of dementia, all of which could be used for similar subsequent events with some adaptation.

More information/Go to UKHCA download ID: 386

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Medication Administration Record (MAR) Sheet

This document is available to UKHCA members only. Information on how to join UKHCA.

This 31 or 28 day double sided Medication Administration Record sheet may be freely downloaded by UKHCA members as an aid to medication administration for both training and practical day to day purposes. It is available in Excel format, and includes a version for use with Pharmacy Prepared Managed Dosage Systems (MDS).

More information/Go to UKHCA download ID: 246

Guidance

Twenty action points to help homecare workers promote human rights 

The Equality and Human Rights Commission’s report “Close to home: older people and human rights in home care” was launched on 23rd November 2011. While stating that around half of the older people, friends and family members who gave evidence to the inquiry expressed real satisfaction with their homecare, EHRC’s report highlights some disappointing examples of homecare in practice. This UKHCA guidance is a preliminary response to those findings and is intended to help providers ensure their staff provide the highest standard of care.

More information/Go to UKHCA download ID: 345

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Choosing Care at Home

Choosing Care at Home is UKHCA’s leaflet for service users considering purchasing homecare services. We send a copy of this to everyone who calls UKHCA looking for a suitable care provider and UKHCA members can also send this leaflet to prospective service users. The leaflet is presented in an accessible format to help people who may have some degree of visual impairment. Now featuring the Carers UK logo as a symbol of our commitment to work together, the leaflet can be downloaded without charge and is also available professionally printed in full colour using a UKHCA order form.

More information/Go to UKHCA download ID: 108

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Risk Assessment Template

This document is available to UKHCA members only. Information on how to join UKHCA.

Members may find the following template of assistance. The template has been used at our risk assessment workshops and is a way of assessing hazards, impact and countermeasures that might ameliorate the risk.

More information/Go to UKHCA download ID: 295

Front page of news letter

Pandemic Influenza Guidance for Homecare Providers

This guidance has been produced as part of good practice contingency planning and we encourage providers to familiarise themselves with the information provided in this document. This document is provided as a service to UKHCA members. (This guidance was produced at the time of the swine ‘flu outbreak in the UK and other countries in 2010, which was classified as a pandemic ‘flu outbreak by the World Health Organisation. It is kept for reference purposes and would require updating should a similar outbreak occur.)

More information/Go to UKHCA download ID: 119

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Pandemic flu contingency plan template for domiciliary care

This document is available to UKHCA members only. Information on how to join UKHCA.

This business contingency planning template was prepared for UKHCA members at the time of the 2009/10 swine 'flu outbreak. This template for provides some ideas as to what homecare organisations could be thinking about and can use as preparation for a flu pandemic. It is not a wholly comprehensive list, nor will all the suggestions be applicable in different organisations, however it provides a basis for organisations to feed into their own contingency planning arrangements.

More information/Go to UKHCA download ID: 273

 

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