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UKHCA

United Kingdom Homecare Association
The professional association for homecare providers

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Resources

UKHCA member organisations receive our bi-monthly magazine Homecarer and complimentary online factsheets.

There are 117  additional resources available on the members-only version of this page.  Find out how to join UKHCA.

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Skin care creams and lotions - Guidance for Homecare Providers

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA has updated its guidance on emollients. The updated version reflects the latest advice the Medicine and Healthcare Products Agency who refer to skin care creams and lotions rather than emollients. The guidance covers the use of skin care creams and lotions in a homecare setting and is particularly concerned with identifying and minimising the risks associated with their use. The guidance was prepared for UKHCA members with advice from the London Fire Brigade and is intended for domiciliary care providers generally.

The guidance, which is freely downloadable, is intended to be guidance rather than instructions for those providing homecare.

 

More information/Go to UKHCA download ID: 643

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UKHCA Guidance: Controlling Scalding Risks from Bathing and Showering

Care workers work in people's homes where they are unable to control the physical environment, making health and safety a challenge. This is particularly true when it comes to helping service users bath and shower in their own homes. Our guidance considers good practice and what providers can do to control scalding risks to service users when care packages include help with bathing and showering. This includes careful risk assessment, staff training, well–drafted and implemented policies and procedures, and the use of equipment, such as thermometers, where appropriate. Updated in December 2020. 

More information/Go to UKHCA download ID: 286

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UKHCA 'No Reply from Service User' Policy Guidance

This document is available to UKHCA members only. Information on how to join UKHCA.

The unexpected failure of a service user to answer the door when a care worker arrives, or the inability to gain access by the usual method, or the service user not being at home when expected to be, should always be regarded as a potentially serious situation requiring immediate investigation and action by careworkers and their managers. UKHCA's policy guidance helps members to review their existing 'No reply' policies and procedures, and develop new ones. Revised December 2020.

More information/Go to UKHCA download ID: 267

UKHCA Members' Webinar: The role of technology in homecare, July 2020

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA Members' Webinar: The role of technology in homecare, July 2020

Jane Townson UKHCA's CEO is joined by an expert panel who discuss a range of issues, including:

  • Alice Ainsworth - NHSX - Talking about the work NHSX are doing to join up technology in health and care
  • Tim Straughan - NHS England & NHS Improvement - talking about the NHS @ Home initiative
  • Robin Batchelor - Care Software Providers Association (CASPA) and everyLIFE Technologies - talking about the work of NHS Digital, in collaboration with suppliers, to harvest and use aggregated care data, as well as data standards
  • Dominique Kent - The Good Care Group - talking about their approach to digital transformation, monitoring health and improving outcomes in homecare
  • Catharine Chalton - Home Instead Senior Care in the Wirral - talking about the introduction of home monitoring technologies into homecare services.

YouTube link

More information/Go to UKHCA download ID: 642

UKHCA Members' Webinar: Future of homecare - COVID-19 and beyond, Wednesday 17 June 

This document is available to UKHCA members only. Information on how to join UKHCA.

Click here to watch the webinar on YouTube

As we are emerging from the first, emergency phase of the COVID-19 pandemic, we are turning our thoughts to the future.

Jane Townson UKHCA's CEO was joined by an expert panel for our members' webinar to discuss: Future of homecare - COVID-19 and beyond, held on Wednesday 17 June 2020.

Topics discussed included

  • Government thinking on the future of social care and the role of homecare within it, and how this has been influenced by COVID19
  • Views on the impact of COVID-19 on the homecare market now and in the future and the appetite for investment
  • The state-funded homecare market as we emerge from COVID-19 and how homecare could develop in future
  • The future for the private pay homecare market and developments in services for people who fund their own care
  • The housing with care market, how it has fared through COVID-19 and the risks and opportunities for the future.

 The panel includes:

Ros Roughton - Director General, Adult Social Care, Department of Health and Social Care (DHSC)

William Laing - Founder and Director, LaingBuisson

James Thorburn - CEO, City & County Healthcare

Martin Jones - CEO, Home Instead Senior Care UK

Michael Voges - CEO, ARCO (Associated Retirement Community Operators)

The panel discussion was followed by a Q&A session.

Click here to watch the webinar on YouTube



More information/Go to UKHCA download ID: 640

UKHCA webinar: Risk, Indemnity, Insurance and Mitigating Legal Liabilities for Homecare Services

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA hosted a webinar featuring contirbutions from the CQC, Towergate and Anthony Collins Solicitors. Its entitled Risk, Indemnity, Insurance and Mitigating Legal Liabilities for Homecare Services, and it was chaired by UKHCA's CEO Jane Townson.

Watch it back here:

More information/Go to UKHCA download ID: 633

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National Minimum Wage Toolkit (Revised February 2020)

To help homecare providers to ensure they are meeting the National Minimum Wage requirements within their workforce, UKHCA's recommended solicitors Anthony Collins Solicitors LLP have prepared a National Minimum Wage Toolkit.

The toolkit sets out the current law with practical examples, and gives providers a step-by-step compliance assessment tool. It also contains a practical section for homecare providers written by UKHCA Policy Director Colin Angel on possible actions to achieve compliance with the National Minimum Wage.

The Toolkit is frequently updated to reflect changes in legislation and NMW rates. The latest update was in February 2020 by UKHCA to include NMW rates from April 2020.

More information/Go to UKHCA download ID: 422

Outline letter to local authorities on unviable fee rates

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA has produced the outline of a letter that you can complete and send to local authorities who are paying unrealistically low fee rates. The letter has been prepared by UKHCA’s recommended solicitors, and UKHCA, and can be used to form the basis of making either a formal legal challenge, or voicing your concerns to a local authority about unacceptably low rates. The majority of the document relates to the Care Act 2014 and the Statutory Guidance that accompanies it. Please note that the outline letter is applicable to councils in England only and it does not relate to services commissioned by Clinical Commissioning Groups (CCGs). Updated by UKHCA in January 2020.

More information/Go to UKHCA download ID: 478

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Updated - Writing an adult safeguarding policy for homecare services in England

This document is available to UKHCA members only. Information on how to join UKHCA.

This updated guidance has been designed to help your organisation write or review your own safeguarding policy so that if an incident occurs, everyone understands what steps should be taken.


As with other policies and procedures, carrying out a regular audit of your safeguarding policy is essential. This document includes a suggested safeguarding audit, posing questions which should help you keep your policies up to date.


This guidance compliments UKHCA’s Safeguarding training.

More information/Go to UKHCA download ID: 609

Brexit planning cover

No Deal Brexit: Contingency planning for homecare providers

This document is available to UKHCA members only. Information on how to join UKHCA.

With the likelihood of a 'No Deal' Brexit increasing, Terry Donohoe, Policy Officer, and Colin Angel, Policy and Campaigns Director, have produced guidance for UKHCA members to help them plan for this eventuality.

The guidance summarises the choices facing the UK, as it prepares to leave the EU, and identifies some of the areas UK homecare providers might wish to consider as part of their Business Continuity Plans.

More information/Go to UKHCA download ID: 617

Homecare medication policy guidance - Summary

Supporting people to take their medicines is a significant aspect of homecare services. Our ‘Homecare medication policy guidance - summary’ describes what a medication policy should contain, and gives hints to organisations drafting their own policy, with links to useful resources.

More information/Go to UKHCA download ID: 612

Front page Live in Care FAQs

National Minimum Wage Compliance in Live in Care - FAQs

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA preferred solicitors Anthony Collins Solicitors LLP have prepared Frequently Asked Questions for live in care providers on National Minimum Wage compliance, which address complicated issues live-in homecare providers encounter when seeking to ensure compliance with the National Minimum Wage (“NMW”) Regulations, remind providers of their key obligations under NMW legislation and provide answers to the most common questions providers ask of UKHCA. Revised in April 2019 to include legal changes to payslips.

UKHCA members are advised to take advice from our legal helpline, operated by Anthony Collins Solicitors, on their individual circumstances when using the FAQs.

More information/Go to UKHCA download ID: 569

UKHCA Guidance on Portability of DBS Certificates in England 2016

UKHCA Guidance: Portability of DBS certificates in England

This document is available to UKHCA members only. Information on how to join UKHCA.

UKHCA has updated guidance on using portability in homecare services in England and includes reference to the Update Service. The guidance applies to adult social care services only. Updated February 2019.

More information/Go to UKHCA download ID: 300

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Homecarer magazine - Guide for Contributors January 2019

The Homecarer magazine Guide for Contributors January 2019 has been prepared for editorial contributors. With copy deadlines and a range of tips and information, the guide aims to help contributors produce articles that meet Homecarer's editorial guidelines, and the needs of our homecare provider readers. 

More information/Go to UKHCA download ID: 372

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Rest periods under the Working Time Regulations 1998

This document is available to UKHCA members only. Information on how to join UKHCA.

Anthony Collins Solicitors LLP have produced a report on rest periods under the Working Time Regulations 1998 (“WTR”). The guidance note looks at employer obligations to provide rest periods under the WTR, available exemptions and compensatory rest periods. Updated January 2021.

More information/Go to UKHCA download ID: 598

Top Tips for Sustaining Homecare

A summary of 11 actions which local authorities and homecare providers can consider to create more stable homecare markets and reduce the possibility of local market failure. The document is a joint publication, agreed between the Association of Directors of Adult Social Services (ADASS), the Local Government Association (LGA) and United Kingdom Homecare Association (UKHCA).

More information/Go to UKHCA download ID: 572

Cover cyber security guide

Cyber Security Guide

A new Cyber Security Guide is available for social care providers, developed by the Care Provider Alliance with the Social Care Programme at NHS Digital, with help from the Home Office (Cyber Aware Team) and the National Cyber Security Centre.

The guide covers safeguards that can be taken to avoid or reduce disruption from an attack on data, computers or mobile devices, and includes safeguarding confidentiality and privacy, and the availability and integrity of data.

More information/Go to UKHCA download ID: 560

Effective moving and handling

Principles to ensure effective moving and manual handling transfers

This document is available to UKHCA members only. Information on how to join UKHCA.

Kate Lovett, a Director at EDGE Services shares some useful tips on moving and handling.

More information/Go to UKHCA download ID: 550

Working with Care Providers to understand costs - a guide for adult social care commissioners

This document is available to UKHCA members only. Information on how to join UKHCA.

This guide for commissioners contains a detailed breakdown and analysis of the costs faced by providers in delivering homecare services. Although drafted for use in England, it can be used across the UK to encourage commissioners to adopt the principles in their costing exercises and pricing arrangements.

CIPFA produced this document in 2017 with the Care Providers Alliance and others as part of a Department of Health project to support the implementation of the Care Act.  Colin Angel, Policy Director, United Kingdom Homecare Association (UKHCA) was on the project steering group and helped to draft the guide.

More information/Go to UKHCA download ID: 551

Competition Guidance July 2014

UKHCA Guidance on UK competition law issues

This document is available to UKHCA members only. Information on how to join UKHCA.

The functions of the Office of Fair Trading and the Competition Commission have now been taken over by a new Competition and Markets Authority. In the light of these changes, UKHCA preferred solicitors Anthony Collins Solicitors LLP have revised their note for members on key areas of UK competition law. The note draws on recent authoritative guidance, and includes examples of how and when competition law can apply to members, what key risks members should be aware of, and considers cartels and the stricter penalties that can be invoked if competition law is breached. The guidance is only available to UKHCA members and can be downloaded from: www.ukhca.co.uk/downloads.aspx?ID=436

More information/Go to UKHCA download ID: 436

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New rules on right to cancel in consumer's home from 13 June 2014

This document is available to UKHCA members only. Information on how to join UKHCA.

Contracts made in a consumer’s home or place of work are subject to a right to cancel. A new set of regulations, coming into force on 13 June 2014, will (amongst other things) extend this right. David Taylor of Anthony Collins Solicitors explains the key changes and implications of the regulations from the point-of-view of homecare providers in our updated guidance for UKHCA members. Members will need to review their standard contracts with service users, to ensure they are correct from 13 June 2014 or risk the contract being held to be void, and possibly a fine. 

More information/Go to UKHCA download ID: 251

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Medication Administration Record (MAR) Sheet

This document is available to UKHCA members only. Information on how to join UKHCA.

This 31 or 28 day double sided Medication Administration Record sheet may be freely downloaded by UKHCA members as an aid to medication administration for both training and practical day to day purposes. It is available in Excel format, and includes a version for use with Pharmacy Prepared Managed Dosage Systems (MDS).

More information/Go to UKHCA download ID: 246

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Choosing Care at Home

Choosing Care at Home is UKHCA’s leaflet for service users considering purchasing homecare services. We send a copy of this to everyone who calls UKHCA looking for a suitable care provider and UKHCA members can also send this leaflet to prospective service users. The leaflet is presented in an accessible format to help people who may have some degree of visual impairment. Now featuring the Carers UK logo as a symbol of our commitment to work together, the leaflet can be downloaded without charge and is also available professionally printed in full colour using a UKHCA order form.

More information/Go to UKHCA download ID: 108

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Risk Assessment Template

This document is available to UKHCA members only. Information on how to join UKHCA.

Members may find the following template of assistance. The template has been used at our risk assessment workshops and is a way of assessing hazards, impact and countermeasures that might ameliorate the risk.

More information/Go to UKHCA download ID: 295

 

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