United Kingdom Homecare Association
The professional association for homecare providers

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UKHCA Media Release

Special Measures regime will support failing social care providers - 16/07/2014

United Kingdom Homecare Association, the professional body for domiciliary care providers, today (Wednesday, 16th July 2014) welcomes the Secretary of State for Health’s proposals to develop a new regime to deliver rapid improvement in those small number of social care providers in England who fail to meet regulatory requirements (note 1).

The regime, to be operated by the statutory regulator, the Care Quality Commission (CQC), will be developed collaboratively with provider representatives, people who use services and those who support them.

UKHCA’s Policy and Campaigns Director, Colin Angel, said:

“Combined with CQC’s forthcoming rating system of social care organisations, the regulator will be equipped with the range of measures which will recognise the high quality of the majority of social care providers, while giving a clear indication of the actions required from the minority rated ‘inadequate’. Providers and the public will benefit from clear timescales needed to take effective action as part of the service’s journey towards improvement.”

With the publication of CQC’s strategy, the regulator committed to engagement with the full range of stakeholders to enable an effective approach to regulation (note 2). Recent reorganisation of inspection teams enable inspectors to have a greater understanding of the services they regulate and the expertise to make consistent and proportionate judgements about services.

Noting UKHCA’s active involvement in helping CQC shape the future of regulation of social care in England, Colin Angel continued:

UKHCA remains committed to helping CQC develop an effective and proportionate regime to enable ‘inadequate’ providers to improve. We believe that issuing clear and concise statements on the outcomes providers must meet and signposting providers to the range of resources available to them will support their progress to high-quality services.”


Notes for Editors

1. CQC’s new regime will apply to providers who undertake “regulated activities”, including homecare services and social or nursing care in residential settings. These providers are required to be registered with the Care Quality Commission. The “special measures” regime will come into effect from April 2015.
2. CQC announced its changing approach to regulation in “Raising standards, putting people first: Our strategy for 2013 to 2016”. See: CQC’s new inspection regime is being extensively piloted, and comes fully into force in October 2014.
3. United Kingdom Homecare Association (UKHCA) is the professional association for more than 2,200 domiciliary care providers in Great Britain and Northern Ireland.
4. UKHCA’s mission, as a member-led professional association, is to promote high quality, sustainable care services so that people can continue to live at home and in their local community. We do this by campaigning, and through leadership and support to social care providers.
5. UKHCA has a vetting procedure for its members, all of whom agree to abide by the Association’s Code of Practice, which can be found at
6. High resolution royalty-free images of Colin Angel, Policy and Campaigns Director, who is quoted in this release is available at

7. For further information please contact:

Colin Angel, Policy and Campaigns Director
United Kingdom Homecare Association Ltd
Sutton Business Centre, Restmor Way, Wallington, SM6 7AH

Telephone: 020 8661 8160
Mobile: 07920 788993

Registered in England, No. 3083104.

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