United Kingdom Homecare Association
The professional association for homecare providers

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UKHCA Media Release

UKHCA response to CQC's five year strategy - 24/05/2016

UKHCA welcomes the publication of CQC’s five-year strategy and commends the regulator, for the extensive engagement undertaken with people who use services and a wide range of stakeholders.

UKHCA’s Policy Director, Colin Angel, said:

“We are pleased to see that CQC places people’s experience of care and support at the centres of their regulatory activity, helping people and commissioners make choices about the quality of services they use.

“It is encouraging to see CQC renew its commitment to highlighting good practice and improvement and making use of the increasing amount of intelligence available from the public.”

The CQC has set out the following four priorities over the next five years:

  • Encourage improvements, innovation and sustainability in care – they will work with others to support improvement, adapt their approach as new care models develop, and publish new ratings of NHS trusts’ and foundation trusts’ use of resources.

  • Deliver an intelligence-driven approach to regulation – CQC will use their information from the public and providers more effectively to target our resources where the risk to the quality of care provided is greatest and to check where quality is improving, and will introduce a more proportionate approach to registration.

  • Promote a single shared view of quality – the Commission will work with others to agree a consistent approach to defining and measuring quality, collecting information from providers, and delivering a single vision of high-quality care.

  • CQC will work to improve our efficiency and effectiveness – the Commission will work more efficiently, achieving savings each year, and improving how we work with the public and providers.

Colin Angel continued:

CQC’s strategy talks about recruiting and developing its workforce and creating more efficient systems. We are however, somewhat disappointed to see that there is little mention of improving the consistency of the judgements inspectors make, one of the most frequent criticisms we hear from providers.

CQC is right to target its resources where they are most effective. Under pressure from HM Treasury, CQC have recently increased providers’ fees significantly. The strategy offers ‘good’ and ‘outstanding’ providers fewer regular inspections, which we know are important for public confidence.

“Regrettably, under a similar scheme operated by CSCI, many local councils lost confidence in the regulatory regime at that time, and undertook more inspection-like activity under the guise of “contract monitoring”. This must not be repeated – it is expensive for councils and providers at a time where funding for services is severely limited.”

UKHCA supports CQC’s proposals to establish a single definition of quality, as it is aimed at promoting greater confidence in the Commission’s monitoring and inspection for the public and commissioners.


Notes for Editors

1. The Care Quality Commission (CQC) is the independent regulator of health and social care in England. A copy of the CQC’s five year strategy is available on the CQC website

2. UKHCA’s mission, as a member-led professional association, is to promote high quality, sustainable care services so that people can continue to live at home and in their local community. We do this by campaigning and through leadership and support to social care providers.

3. UKHCA has a vetting procedure for its members, all of whom agree to abide by the Association’s Code of Practice, which can be found at

4. Homecare encompasses provision of personal care, to people in their own homes. For many, homecare is the alternative of choice for people who would otherwise need to move into residential accommodation.

5. The majority of homecare is funded by the state (usually by local council social services departments, Clinical Commissioning Groups (CCGs), or Health and Social Care Trusts in Northern Ireland). However, homecare services are largely delivered by independent and voluntary sector providers working under contracts with the statutory sector.

6. Regularly updated statistical information about homecare services in all four UK administrations is available from "An Overview of the UK Domiciliary Care Sector" at

7. A high resolution royalty-free image of Colin Angel, Policy Director is available for use.

8. For further information please contact:

Colin Angel, Policy and Campaigns Director
United Kingdom Homecare Association Ltd
Sutton Business Centre, Restmor Way, Wallington, SM6 7AH

Telephone: 020 8661 8188
Mobile: 07920 788993

Registered in England, No. 3083104.

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