United Kingdom Homecare Association
The professional association for homecare providers

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UKHCA Media Release

Healthwatch report adds to evidence of a fragile homecare system - 24/08/2017

Healthwatch report adds to evidence of a fragile homecare system
Welcoming an analysis of the views of older and disabled people by Healthwatch England (note 1), Bridget Warr CBE, Chief Executive of the United Kingdom Homecare Association (note 2), said:

“As a society, we should be proud that the vast majority of people receive good support at home, but concerned that this is not always the case.

“Healthwatch’s report adds to the growing body of evidence on the human impact of a fragile care system. UKHCA strongly believes that the solution is properly resourced services, commissioned in a flexible way, so that front-line careworkers have sufficient time meet people’s needs in full.”

UKHCA’s assessment of the findings from Healthwatch’s report supports the Association’s view that an underfunded care system has a direct impact on the experience of people who receive home-based support and their families. In serious cases, this can affect people’s wellbeing, particularly around safe administration of medicines.

In addition to proper funding, local councils (who commission the vast majority of homecare in England) need to address the impact that their contracting arrangements have on service delivery, and care providers’ ability to recruit, train and retain an experienced workforce able to meet the needs of an aging population.


Notes for Editors

1. Healthwatch England’s Report, “What’s it like to use home care?” will be available (after the media embargo) from

2. United Kingdom Homecare Association (UKHCA) is the professional association for more than 2,000 domiciliary care providers in Great Britain and Northern Ireland. UKHCA’s mission is to promote high quality, sustainable care services so that people can continue to live at home and in their local community.

3. Homecare encompasses provision of personal care, to people in their own homes. For many, homecare is the alternative of choice for people who would otherwise need to move away from home and into residential care services.

4. The majority of homecare in England is funded by the state (usually by local council social services departments and Clinical Commissioning Groups (CCGs). However, homecare services are largely delivered by independent and voluntary sector providers working under contracts with the statutory sector.

5. A high resolution royalty-free image of Bridget Warr, who is quoted in this release is available at

6. Interviewees from UKHCA for broadcast media are available on request.

7. For further information please contact:

Michelle Gederon, Communications Officer
United Kingdom Homecare Association Ltd
Sutton Business Centre, Restmor Way, Wallington, SM6 7AH

Telephone: 020 8661 8188
Mobile: 07393 012 113
Twitter: @ukhca

Registered in England, No. 3083104.

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