United Kingdom Homecare Association
The professional association for homecare providers

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Making it Real relaunched with 'We' statements for providersMaking it Real relaunched with 'We' statements for providers

TLAP have relaunched their framework on what good care and support looks like from the perspective of people accessing care and health services, and organisations within the system. The focus is on supporting people to live well to have a life not a service, with co-production at the centre. 

Making it Real is focused on six themes to reflect personalised care, with a number of 'I' statements that describe good care from an individual's perspective. New in this edition are 'We' statements that express what organisations should be doing to make sure people's experience of care meets the 'I' statements. The 'We' statements provide a point of comparison, so organisations can check their own practice as part of their quality assurance process.

The revised 'Making it Real' - how to do personalised care and support' is available at:

Making it Real document:

Announcement posted on:

UKHCA News ID: 234835

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