UKHCA

United Kingdom Homecare Association
The professional association for homecare providers

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Mistakes by councils in social care resulting from systemic failingsMistakes by councils in social care resulting from systemic failings

The Health and Social Care Ombudsman for England, Michael King, is seeing fewer 'one-off mistakes' from people and instead, insists errors within adult social care increasingly reflect problems with "systems, policies and the way procedures are being applied."

The Ombudsman received 382 complaints concerning homecare in 2017/18 of which 68% were upheld.

Read the full report from the Ombudsman


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UKHCA News ID: 234924

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