United Kingdom Homecare Association
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Notification to CQC of the death of service userNotification to CQC of the death of service user

Knowing when to report the death of a service user to the Care Quality Commission (CQC) is vital and is covered by Regulation 16(1) of the CQC (Registration) Regulations 2009.

CQC can prosecute a provider for a breach of this regulation or a breach of part of the regulation. This means that CQC can move directly to prosecution without first serving a warning notice. Additionally, CQC may also take other regulatory action.

We understand that some CQC inspectors have been giving conflicting advice to providers about the notification process with some insisting that all deaths be reported and that any notification of a death would automatically trigger an inspection. This is incorrect.

UKHCA asked CQC to clarify the notification criteria. CQC said:

"The only deaths notifiable are those that take place while a regulated activity (RA) is being provided, or that take place (or may have taken place) as a result of an RA being provided. This is the same for serious injuries.

Our inspections are decided upon according to a great deal of intelligence and not on one notification, therefore this is incorrect.

It would be helpful if we are advised of the occasions where providers are being told to report all deaths and that any notification would automatically trigger an inspection. Providers can tell us through the General Enquiries Team here and it will be forwarded to the appropriate person."

CQC's advice on the notification of the death of a service user can be found here:

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UKHCA News ID: 234970

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