United Kingdom Homecare Association
The professional association for homecare providers

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CQC changes process for collecting contact details of service usersCQC changes process for collecting contact details of service users

UKHCA has established from the Care Quality Commission (CQC)that the centralised process for requesting contact details of people who receive homecare ahead of inspections has ceased.

Providers will no longer receive an online form with their Provider Information Return. To replace this, CQC have developed a new approach which they say fits better with their risk-based approach to inspection.

Inspectors will send a cover letter with instructions and a contacts detail spreadsheet directly to providers, rather than it being sent centrally. More information from CQC will be available in CQC's newsletter to be issued shortly.

 Providers can sign up to CQC's newsletter using this link.

Announcement posted on:

UKHCA News ID: 235013

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