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United Kingdom Homecare Association
The professional association for homecare providers

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CQC research shows people regret not raising concerns about their careCQC research shows people regret not raising concerns about their care

The Care Quality Commission (CQC) is calling for people to speak up about their experiences of care, as new research shows that almost seven million people in England who have accessed health or social care services in the last five years have had concerns about their care, but never raised them. Of these, over half (58%) expressed regret about not doing so.

The most common reasons for not raising a concern were not knowing how (20%) or who (33%) to raise it with, not wanting to be seen as a 'troublemaker' (33%) and worries about not being taken seriously (28%). Over a third of people (37%) felt that nothing would change as a result.

Read the CQC press release

CQC are encouraging people to share their experiences of care (good or bad), to support their monitoring, inspecting and rating of services. #DeclareYourCare campaign


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UKHCA News ID: 235014

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