United Kingdom Homecare Association
The professional association for homecare providers

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Guidance for the social care sector on Covid-19Guidance for the social care sector on Covid-19

This page will provide links to the latest information which will help homecare providers making contingency arrangements for COVID-19 (Coronavirus).

Information about COVID-19 is rapidly changing, as is the advice which is available. Please return to this page regularly, from the link


Government's guidance for the general public:

New guidance for households with possible COVID-19 infection Published 17 March 2020 The next stage of COVID-19 public information campaign highlights guidance for households with possible infection.

Guidance on social distancing for everyone in the UK and protecting older people and vulnerable adults. Published 16 March 2020. Advice from Public Health England on social distancing measures for citizens, to reduce the transmission of COVID-19.

Stay at home: guidance for households with possible coronavirus (COVID-19) infection Updated 16 March 2020. This advice is intended for:

  • people with symptoms that may be caused by coronavirus, and do not require hospital treatment, who must remain at home until they are well
  • those living in households with someone who shows symptoms that may be caused by coronavirus
  • includes advice on ending isolation

NHS 111 Online - Get coronavirus (COVID-19) advice. People who have a new continuous cough OR a high temperature (37.8 degrees Celsius or higher), you should stay at home for 7 days. Use this on-line tool from the NHS to Find out what to do if you, or somebody else, may have symptoms of COVID-19.

Guidance on shielding and protecting people defined on medical grounds as extremely vulnerable from Covid-19, published 21 March 2020, who should stay home for at least 12 weeks. This contains advice for visitors including those providing care services.


Government's guidance for social care providers:

Guidance COVID-19: guidance on homecare provision aimed at local authorities, CCGs and registered providers, updated 19 March 2020. This includes advice on maintaining delivery of care.

Covid-19 Guidance for infection prevention and control in healthcare settings, version 1.0. Public Health England has issued guidance which gives the broad principles of transmission, and sets out the PPE which should be worn in different types of health and social care services, as well as general infection control guidance in health and care settings.

Guidance on supply and use of Personal Protective Equipment (PPE), letter from NHS reference number 001559 of 20 March 2020. - Government’s website outlining the financial support available to businesses affected by COVID-19, including statutory sick pay and business loans.

Claim a grant through the coronavirus (COVID-19) Self-employment Income Support Scheme, published 26 March 2020. This scheme is for people who are self-employed or part of a partnership that has lost income due to the coronavirus outbreak and is subject to conditions.

Free parking planned for NHS and social care staff announced on 25 March 2020.

Other Government advice:

The Government has instructed all acute and community hospitals in England to reduce the number of people occupying hospital beds, discharging patients as soon as they are clinically safe to do so, to create space for COVID-19 patients. Updated 23rd March 2020.

Coronavirus (COVID-19): UK government response. This is Government's more general advice on how it is responding to COVID-19.

Coronavirus (COVID-19) guidance for employees, employers and businesses Updated 18 March 2020 Information on healthcare advice for employers and support for businesses.

Guidance for schools, colleges and local authorities on maintaining educational provision. Published 19 March 2020.This confirms which categories of workers will be able to continue to send their children to school during COVID-19. FAQs for parents and carers.

COVID-19: support for businesses, updated 22 March 2020, which describes the Chancellor's package of support for businesses covering job retention, VAT and Income Tax, sick pay, business rates, and temporary loans and financing.

Coronavirus (COVID-19): MOTs for cars, vans and motorcycles due from 30 March 2020, gives vehicle owners a 6-month exemption, published 25 March 2020.

Devolved administrations:

Main sources of information in the UK's devolved administrations are:

Health Protection Scotland has issued COVID-19 - information and guidance for social or community care & residential settings, version 1.2, published 20 March 2020.

HSC Public Health Agency has issued guidance for homecare providers in Northern Ireland - see guidance for domiciliary care providers - COVID-19, published 17 March 2020.

Public Health Wales has published guidance and resources on Novel Coronavirus (COVID-19), which includes Stay at home guidance and Social distancing guidance.


Advice for councils on market stability

Social care provider resilience during COVID-19: guidance to commissioners. Shared guidance to local authority commissioners from the Association of Directors of Adult Social Services (ADASS), the Local Government Association (LGA) and the Care Provider Alliance (CPA).


Advice for homecare providers:

Coronavirus: advice for employers and employees advice from ACAS on sick pay, including for those who self-isolate on medical and non-medical advice.

The Care Provider Alliance (CPA) Infection control guidance Contains advice on managing infections, including outbreaks of flu and other viral and bacterial infections.

Anthony Collins Solicitors guidance on Coronavirus force majeure (being unable to fulfill a contract)

Coronavirus and employment issues guidance, also written by Anthony Collins Solicitors

Advice on Coronavirus infection and pregnancy by The Royal College of Obstetricians and Gynaecologists which includes workers in front-facing roles, updated on 21 March 2020. There is a link to sign up for updates.


Information for family carers and informal carers:

Information from Carers UK for informal carers. Provides guidance for family members and carers supporting people at home.

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UKHCA News ID: 235474

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