United Kingdom Homecare Association
The professional association for homecare providers

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UKHCA welcomes the aspiration in CQC’s new strategyUKHCA welcomes the aspiration in CQC’s new strategy

Following the publication of “A new strategy for the changing world of health and social care” by the Care Quality Commission (CQC). UKHCA’s Policy Director Colin Angel said:

"UKHCA welcomes the aspiration in CQC’s new strategy. Placing greater emphasis on the experience of people who use services, and adopting a more dynamic and flexible approach using data and updating providers’ quality ratings is extremely positive."
"As CQC developed its strategy, UKHCA said that the current system of inspection has been too heavily focused on documented processes, at the expense of assessing outcomes for people. We encouraged CQC to be clear about how it would deliver its aspirations in practice."
"We support CQC’s intention to evaluate the wider social care and health systems in which care is delivered. However, we recognise that CQC, currently, has limited powers to hold those systems to account. In the case of homecare services bought by councils and the NHS, we see a number of undesirable practices, including care purchased by the minute, which regularly has a negative impact on people’s care and support and on the experience of careworkers. In adopting a whole-systems approach, a regulator also needs the ability to identify the impact of unmet needs of a local population."
"UKHCA is committed to working with CQC to help develop approaches which will deliver on this aspiration."


Notes for Editors

1. United Kingdom Homecare Association (UKHCA) is the professional association for more than 2,300 domiciliary care providers in Great Britain and Northern Ireland.

2. As a member-led professional association, UKHCA’s purpose is to enable a strong, sustainable, innovative and person-led homecare sector to flourish. We represent and support our members so that people can live well and independently at home. UKHCA’s members agree to abide by the Association’s Code of Practice, which can be found at

3. CQC’s Strategy document is available from, from 09:00 hrs on Thursday, 27 May 2021.

4. For further information please contact:

Matthew Kiernan, Press Officer
United Kingdom Homecare Association Ltd
Sutton Business Centre, Restmor Way, Wallington, SM6 7AH

Telephone: 020 8661 8165
Mobile: 07393 012 113
Twitter: @ukhca

Registered in England, No. 3083104.

Announcement posted on:

UKHCA News ID: 236756

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