United Kingdom Homecare Association (UKHCA) or “we” are strongly committed
to privacy issues, and this privacy statement details our approach on such issues.
By using our site or submitting any personal data, you agree to the use by UKHCA
of such data in accordance with this privacy statement. If you have questions on
privacy issues, please email us at firstname.lastname@example.org.
privacy and confidentiality of personal information is protected, whether provided
through paper based, electronic communication or on the telephone. We are committed
to protecting your privacy and providing a secure online experience. We maintain
physical, electronic, and procedural safeguards to transmit and store information
about you. When you enter personal information online, we may encrypt that information
using Secure Socket Layer technology (SSL), thereby offering the highest level of
encryption or security possible for particularly sensitive data.
We only collect identifiable personal data or information that is specifically and
voluntarily provided. For example, a visitor to our site may choose to provide information
such as name, title, office address, office email address and telephone number in
- register for certain areas of the site;
- contact us for further information;
- order publications or reference materials;
- enter ‘quick surveys’ or benchmarking surveys;
- participate in mailing list initiatives; and
- register for events and conferences.
Visitors are also able to send email to us through the site. Their messages will
contain the user’s screen name and email address, as well as any additional
information the user may wish to include in the message.
Use of Data
When an individual provides personal data to us, we use it solely for the purposes
for which it was provided as stated at the point of collection (or as is obvious
from the context of collection). Examples of the types of use are given in the ‘data
collection’ section above.
We do not collect or compile personally identifying information for dissemination
or sale to outside parties for consumer marketing purposes, or host mailings on
behalf of third parties.
We do not usually seek any sensitive personal data. Sensitive personal data includes
data relating to: race or ethnic origin; political opinions; religious or other
similar beliefs; physical or mental health; sexual life or criminal record. In some
circumstances, we may be legally required to request certain sensitive personal
data, and if you choose to submit sensitive personal data for any reason we will
obtain your explicit consent to the collection and the relevant use of such data.
a company limited by guarantee is registered in England under registration no. 3083104
and with its registered address at Sutton Business Centre, restmor Way, Wallington, Surrey
SM6 7AH is the data controller of any personal data collected through this website,
and will process such data in accordance with the Data Protection Act 1998.
Disclosure to Third Parties
Our policy is not to share personally identifiable information with any third parties,
unless required by law, or unless explicitly requested by the individual or otherwise
as set out in this section. We recognise that your information is valuable and we
take all reasonable measures to protect your information while it is in our care.
Personal data which has been submitted to UKHCA may be disclosed to other organisations where
this is necessary to meet the purpose for which the individual has submitted the
information. By submitting personal data to UKHCA, the individual is providing explicit consent
to the transfer of such data for the fulfilment of their voluntary requests.
This data is not shared with any secondary or unrelated purposes, or shared with
any third party, unless otherwise disclosed at the point of collection. If there
is an instance where such information may be shared, the individual will be asked
for permission beforehand.
We may subcontract some areas such as distribution of publications and organisation
of events and conferences, and so if an individual submits personal data as part
of a request relating to these areas, we may disclose certain data to third parties
in order to fulfil these requests (e.g. when ordering a publication, we display
the party fulfilling the order).
We have implemented accepted standards of technology and operational security in
order to protect personally identifiable data and information from loss, misuse,
alteration or destruction. In particular, we ensure that all appropriate confidentiality
obligations and technical and organisational security measures are in place to prevent
any unauthorised or unlawful disclosure or processing of such information and data
and the accidental loss or destruction of or damage to such information and data.
UKHCA personnel are provided access to personally identifiable information
and these employees have agreed to ensure confidentiality of this information. UKHCA’s
policy is to use secure socket layer technology for the protection of credit card
information and other sensitive information submitted through web forms.
Access to Information
If you would like to update any personal data you have submitted to us, please do
so via the original registration method or please email us at
When personally identifiable information is retained, we do not assume responsibility
for verifying the ongoing accuracy of the content of personal information. When
practically possible, if
UKHCA is informed that any personal data collected is no longer accurate,
will make appropriate corrections based on the updated information provided by the
If you would like details of the information which you have submitted to us through
this site, you have a right of access to such information and you may contact us
via the above email address. We may charge for a request for access in accordance
with applicable legal requirements.
Should individuals subsequently choose to unsubscribe from mailing lists or any
registrations, we will provide instructions, on the appropriate webpage or in communications
to the individual, or the individual may contact by email to
The personal data you submit to us will only be retained for as long as is required
for the purposes for which it was collected or as required by law.
For example, contact information about individuals (such as information generated
though registration for access to areas on a web site) will be kept as long as the
information is required to completely service the contact request or until a user
requests that we delete that information. Mailing list information, discussion posts
and email are kept for only the period of time considered reasonable to facilitate
the individual’s requests.
Cookies and Log Files
When accessing our web sites we use small text files called ‘cookies’
which are automatically placed on your hard drive to provide more convenient use
of our site. For example, a cookie can be used to store registration information
in an area of the site so that a user does not need to re-enter it on subsequent
visits to that area. Cookies are not used to track individual users to our site.
Some cookies essential to running of the website (i.e. for making the shopping cart
work, making sure users do not accidently enter duplicate information and managing
access to secure areas) have already have been installed on your computer and will
be removed when closing your browser. All other cookies, including those that will
remain for a longer periods of time will not be installed without warning you first.
UKHCA does not allow any cookies from external organisations to be installed.
of receiving them. Please note that disabling cookies may affect your ability to
use and navigate the website.
The cookies used by this website are:
This essential cookie is used for managing several aspects of your visit to the
website, including improving the speed of the site, preventing accidental entry
of duplicate information, managing the shopping cart and improving security. This
cookie must be set to use the website.
Removed when you close your browser.
Log In Cookie
This essential cookie is created when logging in to the site and is required to
access privileged areas such as the member only area or disclosure area of the site.
Removed when you close your browser, unless you check the "Remember me on this computer"
option when logging in, in which case it will be set to expire after 90s after you
last visit or be immediately removed if you log out.
This optional cookie will remember your menu display preferences should you set
Set to expire 60 days after your last visit to the site.
This cookie lets us know that you have seen our cookie message.
Expires 365 days after from acceptance.
Third party cookies - Google Analytics
In addition to our own cookies, we use Google Analytics to measure how visitors use our website. This information is used to endsure
the site is meeting the needs of its users and to help us make improvements.
Google Analytics stores the following anonymous visit information:
- the pages you visit on ukhca.co.uk and how long you spend on each
- how you got to the site
- what you click on while you're visiting the site
We don't collect or store your personal information (eg your name or address) so this information can't be used to identify who you are.
Additionally, we don't allow Google to use or share our analytics data.
Google Analytics uses the following cookies:
||Determines the number of unique visitors to the site
||This works with _utmc to calculate the average length of time you spend on our site
||This works with _utmb to calculate when you close your browser
||when you close your browser
||This provides information about how you reached the site (eg from another website or a search engine)
||This stores data to be sent to Google on the next page you request
||when you close your browser
|GDS_successEvents and GDS_analyticsTokens
||These help us identify how you use ukhca.co.uk so we can improve our site
||Used to distinguish visitors within Google analytics.
||Used to throttle request rate
You can opt out of Google Analytics cookies.
In order to properly manage our website we may record information anonymously on
our operational systems, and identify categories of visitors by items such as domains
and browser types. These statistics are only available for analysis and do not contain
any information that identifies individual users of the website. This is to ensure
that our website presents the best web experience for visitors and is an effective
Third Party Links
There may be pages on our sites which include links to websites which are owned
and operated by third parties and so which do not operate this privacy statement.
When you link to other websites, this privacy statement and our privacy practices
before disclosing any personally identifiable information.