UKHCA

United Kingdom Homecare Association
The professional association for homecare providers

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10. RAR - Regulation 13: Safeguarding service users from abuse and improper treatment

These are the resources you may find useful when looking for information relating to this specific outcome as described in the Guidance about compliance, Essential standards of quality and safety (England).

 

    UKHCA 'No Reply from Service User' Policy Guidance

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    Available to UKHCA members only. Information on how to join UKHCA.

    The unexpected failure of a service user to answer the door when a care worker arrives, or the inability to gain access by the usual method, or the service user not being at home when expected to be, should always be regarded as a potentially serious situation requiring immediate investigation and action by careworkers and their managers. UKHCA's policy guidance helps members to review their existing 'No reply' policies and procedures, and develop new ones. Revised June 2019.

    Go to: UKHCA 'No Reply from Service User' Policy Guidance

     

    UKHCA Factsheet: Smoking and Vaping in a Homecare Setting

    First Page of Document

    Available to UKHCA members only. Information on how to join UKHCA.

    Our factsheet for members on smoking and homecare outlines the main smoking ban provisions across the UK, considers the issues that arise when service users smoke at home and looks at steps to achieving a smoke-free environment for employees. Our factsheet supplements existing guidance with hints on negotiating with users who are reluctant to refrain from smoking and other practical steps to help employers fulfil their obligations to maintain the health of their homecare workers. Produced in 2009 and revised in March 2019.

    Go to: UKHCA Factsheet: Smoking and Vaping in a Homecare Setting

     

    UKHCA Factsheet: Withdrawing a package of care

    First page of document

    Available to UKHCA members only. Information on how to join UKHCA.

    While regrettable, there are occasions when a package of care needs to be terminated. For example, where there are unacceptable risks to the health and safety of care workers or invoices for care remain unpaid. Aimed at independent and voluntary sector homecare providers, our new factsheet offers guidance on the practical steps necessary, and the principles of withdrawing care in a safe, ethical manner. Revised September 2018.

    Go to: UKHCA Factsheet: Withdrawing a package of care

     

    Handing back business

    Available to UKHCA members only. Information on how to join UKHCA.

    Emma Young of Anthony Collins Solicitors LLP considers the issues which arise when a provider wants to hand back business, in an article which appeared in January 2015 Homecarer.

    Go to: Handing back business

     

    Risk Assessment Template

    First Page of Document

    Available to UKHCA members only. Information on how to join UKHCA.

    Members may find the following template of assistance. The template has been used at our risk assessment workshops and is a way of assessing hazards, impact and countermeasures that might ameliorate the risk.

    Go to: Risk Assessment Template