United Kingdom Homecare Association
The professional association for homecare providers

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13. RAR - Regulation 16: Receiving and acting on complaints

These are the resources you may find useful when looking for information relating to this specific outcome as described in the Guidance about compliance, Essential standards of quality and safety (England).


    Access to funding for training

    View: Access to funding for training


    The UKHCA Code of Practice (1st February 2016)

    Front cover of the UKHCA Code of Practice

    As a member-led professional association, our mission is to promote high quality, sustainable care services so that people can continue to live at home and in their local community.

    The Code of Practice reflects UKHCA member organisations’ commitment to this Mission.

    This Code of Practice applies to all UKHCA members providing homecare services to people of all ages and in all situations. Where UKHCA members are acting as an employment agency (solely providing introductory services) they will abide by the Code of Practice, to the extent that the Code applies to the services they offer. All UKHCA members will sign their agreement to abide by the Code of Practice on first becoming members and re-affirm this annually at renewal.

    You can read the contents of the Code of Practice online or download a copy using the below links.

    Go to: The UKHCA Code of Practice (1st February 2016)


    External Links

    Below are external links to organisations that have already produced useful information relating to this regulatory topic.



    The publicly funded independent arbitration and conciliation service, helping ensure better employment relations. Has a free helpline to answer queries on employment practice and law.

    Visit: ACAS [Link opens in a new window] Link opens in new window


    Business Link

    The Department for Business Innovation and Skills aims to create the conditions for business success by promoting innovation, enterprise and science; and giving everyone the skills and opportunities to succeed.

    Visit: Business Link [Link opens in a new window] Link opens in new window


    Department of Health

    Official website of UK Department of Health, the government department responsible for public health issues.

    Visit: Department of Health [Link opens in a new window] Link opens in new window


    Independent Safeguarding Authority (ISA)

    On 8 November 2006 the Safeguarding Vulnerable Groups Act received royal assent. The Act lays the foundation for a new vetting and barring scheme which will be phased in from autumn 2008, and will make considerable changes to pre-employment screening of homecare providers delivering services for adults and children in England and Wales. This website provides information about the development of the ISA.

    Visit: Independent Safeguarding Authority (ISA) [Link opens in a new window] Link opens in new window



    NACRO is the crime reduction charity, finding practical solutions to reducing crime. It offers employers practical advice on the employment of ex-offenders and work with vulnerable adults.

    Visit: NACRO [Link opens in a new window] Link opens in new window


    Skills for Care

    Working in consultation with carers, employers and service users, Skills for Care aims to modernise adult social care in England, by setting out the qualifications and standards for care work and contributing to training costs.

    Visit: Skills for Care [Link opens in a new window] Link opens in new window


    Social Care Institute for Excellence (SCIE)

    SCIE is an independent charity, funded by the Department of Health and the devolved administrations in Wales and Northern Ireland. SCIE identifies and disseminates the knowledge base for good practice in all aspects of social care throughout the United Kingdom.

    Visit: Social Care Institute for Excellence (SCIE) [Link opens in a new window] Link opens in new window


    UK Border Agency

    The UK Border Agency is responsible for securing the UK border and controlling migration in the UK. They manage border control for the UK, enforcing immigration and customs regulations. They also consider applications for permission to enter or stay in the UK, and for citizenship and asylum.

    Visit: UK Border Agency [Link opens in a new window] Link opens in new window