UKHCA

United Kingdom Homecare Association
The professional association for homecare providers

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11. Safe working practices

These are the resources you may find useful when looking for information relating to this specific standard as described in the National Minimum Standards for Domiciliary Care Agencies Wales.

 

    UKHCA 'No Reply from Service User' Policy Guidance

    First Page of Document

    Available to UKHCA members only. Information on how to join UKHCA.

    The unexpected failure of a service user to answer the door when a care worker arrives, or the inability to gain access by the usual method, or the service user not being at home when expected to be, should always be regarded as a potentially serious situation requiring immediate investigation and action by careworkers and their managers. UKHCA's policy guidance helps members to review their existing 'No reply' policies and procedures, and develop new ones. Revised June 2019.

    Go to: UKHCA 'No Reply from Service User' Policy Guidance

     

    UKHCA Factsheet: Accompanying service users on outings and holidays

    First Page of Document

    Available to UKHCA members only. Information on how to join UKHCA.

    The role of homecare providers increasingly extends to accompanying service users outside the home or on holiday, important activities to enhance well-being, maintain independence and reduce social isolation. UKHCA's revised factsheet: "Accompanying service users on outings and holidays" describes some of the issues homecare providers need to consider and sources of further advice.

    Go to: UKHCA Factsheet: Accompanying service users on outings and holidays

     

    UKHCA Guidance: Controlling Scalding Risks from Bathing and Showering

    Front cover of document

    Care workers work in people's homes where they are unable to control the physical environment, making health and safety a challenge. This is particularly true when it comes to helping service users bath and shower in their own homes. Our guidance considers good practice and what providers can do to control scalding risks to service users when care packages include help with bathing and showering. This includes careful risk assessment, staff training, well–drafted and implemented policies and procedures, and the use of equipment, such as thermometers, where appropriate. Updated in August 2016 to reflect current HSE guidance. 

    Go to: UKHCA Guidance: Controlling Scalding Risks from Bathing and Showering

     

    A Training Guide for Domiciliary Care Workers Caring for People with Dementia - Out of Stock

    More information on A Training Guide for Domiciliary Care Workers Caring for People with Dementia - Out of Stock

    This pack enables managers and trainers to help careworkers car for persons with dementia. - Currently out of stock

    Purchase: A Training Guide for Domiciliary Care Workers Caring for People with Dementia - Out of Stock

     

    Risk Assessment Template

    First Page of Document

    Available to UKHCA members only. Information on how to join UKHCA.

    Members may find the following template of assistance. The template has been used at our risk assessment workshops and is a way of assessing hazards, impact and countermeasures that might ameliorate the risk.

    Go to: Risk Assessment Template