UKHCA

United Kingdom Homecare Association
The professional association for homecare providers

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7. RAR - Regulation 10: Dignity and respect

These are the resources you may find useful when looking for information relating to this specific outcome as described in the Guidance about compliance, Essential standards of quality and safety (England).

 

    UKHCA Factsheet: Accompanying service users on outings and holidays

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    Available to UKHCA members only. Information on how to join UKHCA.

    The role of homecare providers increasingly extends to accompanying service users outside the home or on holiday, important activities to enhance well-being, maintain independence and reduce social isolation. UKHCA's revised factsheet: "Accompanying service users on outings and holidays" describes some of the issues homecare providers need to consider and sources of further advice.

    Go to: UKHCA Factsheet: Accompanying service users on outings and holidays

     

    UKHCA Factsheet: Credit references, late payment and factoring

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    Available to UKHCA members only. Information on how to join UKHCA.

    The difficult financial climate means homecare providers need to ensure they receive payment for their services promptly to maintain cash flow and the financial health of their business. Our revised factsheet explores some of the tougher issues for homecare providers, namely credit references, late payment of debts and debt factoring. Originally published in 2009 and updated in August 2016.

    Go to: UKHCA Factsheet: Credit references, late payment and factoring

     

    UKHCA Factsheet: Withdrawing a package of care

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    Available to UKHCA members only. Information on how to join UKHCA.

    While regrettable, there are occasions when a package of care needs to be terminated. For example, where there are unacceptable risks to the health and safety of care workers or invoices for care remain unpaid. Aimed at independent and voluntary sector homecare providers, our new factsheet offers guidance on the practical steps necessary, and the principles of withdrawing care in a safe, ethical manner. Revised September 2018.

    Go to: UKHCA Factsheet: Withdrawing a package of care

     

    Choosing Care at Home

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    Choosing Care at Home is UKHCA’s leaflet for service users considering purchasing homecare services. We send a copy of this to everyone who calls UKHCA looking for a suitable care provider and UKHCA members can also send this leaflet to prospective service users. The leaflet is presented in an accessible format to help people who may have some degree of visual impairment. Now featuring the Carers UK logo as a symbol of our commitment to work together, the leaflet can be downloaded without charge and is also available professionally printed in full colour using a UKHCA order form.

    Go to: Choosing Care at Home

     

    New rules on right to cancel in consumer's home from 13 June 2014

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    Available to UKHCA members only. Information on how to join UKHCA.

    Contracts made in a consumer’s home or place of work are subject to a right to cancel. A new set of regulations, coming into force on 13 June 2014, will (amongst other things) extend this right. David Taylor of Anthony Collins Solicitors explains the key changes and implications of the regulations from the point-of-view of homecare providers in our updated guidance for UKHCA members. Members will need to review their standard contracts with service users, to ensure they are correct from 13 June 2014 or risk the contract being held to be void, and possibly a fine. 

    Go to: New rules on right to cancel in consumer's home from 13 June 2014

     

    Personalisation Factsheet

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    Available to UKHCA members only. Information on how to join UKHCA.

    Personalisation is an important policy which is referenced in legisation and statutory requirements across the UK. This factsheet will help providers to understand what personaliation is and how they can deliver a service that is focussed on the preferences and desired outcomes of individuals.

    We also look into challenges providers may face in developing a personalised service, such as working with micro-commissioners, questions around the workforce, how to manage a personal budget on behalf of the recipient and what to do when a direct payment recipient defaults on payment for care. 

    Go to: Personalisation Factsheet

     

    Publications Catalogue and Order Form

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    Our updated Publications Catalogue and Order Form include details of our main publications, including our "Train the Trainer" resources. UKHCA members receive substantial discounts on our publications. The products in this publication can also be purchased online but, if you prefer, please download the PDF (link below), save it to your PC, edit it on your PC and then save and email it back to us.

    Go to: Publications Catalogue and Order Form

     

    External Links

    Below are external links to organisations that have already produced useful information relating to this regulatory topic.

     

    Action on Elder Abuse

    Action on Elder Abuse (AEA) works to protect, and prevent the abuse of, vulnerable older adults. It is the only charity in the UK and in Ireland working exclusively on the issue and can provide information on the nature of elder abuse and indicate what action might be taken in response to abuse or to prevent it through its helplines.

    Visit: Action on Elder Abuse [Link opens in a new window] Link opens in new window

     

    Care Quality Commission (CQC)

    The Commission responsible for regulation and inspection of social care providers in England based on legislation and essential standards.

    Visit: Care Quality Commission (CQC) [Link opens in a new window] Link opens in new window

     

    Independent Safeguarding Authority (ISA)

    On 8 November 2006 the Safeguarding Vulnerable Groups Act received royal assent. The Act lays the foundation for a new vetting and barring scheme which will be phased in from autumn 2008, and will make considerable changes to pre-employment screening of homecare providers delivering services for adults and children in England and Wales. This website provides information about the development of the ISA.

    Visit: Independent Safeguarding Authority (ISA) [Link opens in a new window] Link opens in new window

     

    National Society for the Prevention of Cruelty to Children (NSPCC)

    The NSPCC's aim is to protect children from cruelty, support vulnerable families, campaign for changes to the law and raise awareness about abuse.

    Visit: National Society for the Prevention of Cruelty to Children (NSPCC) [Link opens in a new window] Link opens in new window