United Kingdom Homecare Association
The professional association for homecare providers

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26. Complaints and compliments

These are the resources you may find useful when looking for information relating to this specific standard as described in the National Minimum Standards for Domiciliary Care Agencies Wales.


    The UKHCA Code of Practice (1st February 2016)

    Front cover of the UKHCA Code of Practice

    As a member-led professional association, our mission is to promote high quality, sustainable care services so that people can continue to live at home and in their local community.

    The Code of Practice reflects UKHCA member organisations’ commitment to this Mission.

    This Code of Practice applies to all UKHCA members providing homecare services to people of all ages and in all situations. Where UKHCA members are acting as an employment agency (solely providing introductory services) they will abide by the Code of Practice, to the extent that the Code applies to the services they offer. All UKHCA members will sign their agreement to abide by the Code of Practice on first becoming members and re-affirm this annually at renewal.

    You can read the contents of the Code of Practice online or download a copy using the below links.

    Go to: The UKHCA Code of Practice (1st February 2016)


    External Links

    Below are external links to organisations that have already produced useful information relating to this regulatory topic.


    Care and Social Services Inspectorate Wales (CSSIW)

    The Commission responsible for regulation and inspection of social care providers in Wales based on legislation and minimum standards.

    Visit: Care and Social Services Inspectorate Wales (CSSIW) [Link opens in a new window] Link opens in new window