UKHCA

United Kingdom Homecare Association
The professional association for homecare providers

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9. RAR - Regulation 12: Safe care and treatment

These are the resources you may find useful when looking for information relating to this specific outcome as described in the Guidance about compliance, Essential standards of quality and safety (England).

 

    UKHCA Medication Policy Guidance - Revised February 2019

    Front Page of Medication Policy Guidance 2019

    Available to UKHCA members only. Information on how to join UKHCA.

    Medication is an increasing and significant aspect of care currently being requested and delivered by domiciliary care organisations. As such, there must be a clear policy outlining the level of administration the organisation can provide for the service user. The policy should then have accompanying procedures to give care workers clear instruction on all aspects of the medication assistance.

    This Medication Policy Guidance document has been updated in February 2019 and is intended to give homecare providers guidance on formulating their own medication policy and procedures. It should not be considered a stand-alone policy and providers should make suitable adjustments to reflect their organisation’s circumstances, contractual obligations, indemnity insurance and any conditions placed on their registration by their statutory regulator. 

    Your insurance cover may be prejudiced if you knowingly failed to comply with this Policy Guidance.

    Further assistance in writing a medication policy and procedures can also be gained by using UKHCA's Medication Policy Template.

    Go to: UKHCA Medication Policy Guidance - Revised February 2019

     

    UKHCA 'No Reply from Service User' Policy Guidance

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    Available to UKHCA members only. Information on how to join UKHCA.

    The unexpected failure of a service user to answer the door when a care worker arrives, or the inability to gain access by the usual method, or the service user not being at home when expected to be, should always be regarded as a potentially serious situation requiring immediate investigation and action by careworkers and their managers. UKHCA's policy guidance helps members to review their existing 'No reply' policies and procedures, and develop new ones. Revised June 2019.

    Go to: UKHCA 'No Reply from Service User' Policy Guidance

     

    UKHCA Factsheet: Accompanying service users on outings and holidays

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    Available to UKHCA members only. Information on how to join UKHCA.

    The role of homecare providers increasingly extends to accompanying service users outside the home or on holiday, important activities to enhance well-being, maintain independence and reduce social isolation. UKHCA's revised factsheet: "Accompanying service users on outings and holidays" describes some of the issues homecare providers need to consider and sources of further advice.

    Go to: UKHCA Factsheet: Accompanying service users on outings and holidays

     

    UKHCA Factsheet: Credit references, late payment and factoring

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    Available to UKHCA members only. Information on how to join UKHCA.

    The difficult financial climate means homecare providers need to ensure they receive payment for their services promptly to maintain cash flow and the financial health of their business. Our revised factsheet explores some of the tougher issues for homecare providers, namely credit references, late payment of debts and debt factoring. Originally published in 2009 and updated in August 2016.

    Go to: UKHCA Factsheet: Credit references, late payment and factoring

     

    UKHCA Factsheet: Smoking and Vaping in a Homecare Setting

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    Available to UKHCA members only. Information on how to join UKHCA.

    Our factsheet for members on smoking and homecare outlines the main smoking ban provisions across the UK, considers the issues that arise when service users smoke at home and looks at steps to achieving a smoke-free environment for employees. Our factsheet supplements existing guidance with hints on negotiating with users who are reluctant to refrain from smoking and other practical steps to help employers fulfil their obligations to maintain the health of their homecare workers. Produced in 2009 and revised in March 2019.

    Go to: UKHCA Factsheet: Smoking and Vaping in a Homecare Setting

     

    UKHCA Factsheet: Withdrawing a package of care

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    Available to UKHCA members only. Information on how to join UKHCA.

    While regrettable, there are occasions when a package of care needs to be terminated. For example, where there are unacceptable risks to the health and safety of care workers or invoices for care remain unpaid. Aimed at independent and voluntary sector homecare providers, our new factsheet offers guidance on the practical steps necessary, and the principles of withdrawing care in a safe, ethical manner. Revised September 2018.

    Go to: UKHCA Factsheet: Withdrawing a package of care

     

    UKHCA Guidance: Controlling Scalding Risks from Bathing and Showering

    Front cover of document

    Care workers work in people's homes where they are unable to control the physical environment, making health and safety a challenge. This is particularly true when it comes to helping service users bath and shower in their own homes. Our guidance considers good practice and what providers can do to control scalding risks to service users when care packages include help with bathing and showering. This includes careful risk assessment, staff training, well–drafted and implemented policies and procedures, and the use of equipment, such as thermometers, where appropriate. Updated in August 2016 to reflect current HSE guidance. 

    Go to: UKHCA Guidance: Controlling Scalding Risks from Bathing and Showering

     

    UKHCA Medication Policy Template

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    Available to UKHCA members only. Information on how to join UKHCA.

    UKHCA’s Medication Policy Template, has been developed to assist organisations to write their own, comprehensive medication policy. This Template is based on the latest UKHCA Medication Policy Guidance Document.

    Note that the UKHCA Medication Policy Template requires Microsoft .NET Framework 2.0 or later to be installed on your machine before you install the UKHCA Medication Policy Template. This Framework is included as part of the Microsoft .NET Framework 3.5 which is included in Windows 10, 8 and 7 (installation instructions are available here, in the section "Enable the .NET Framework 3.5 in Control Panel") and available free from Microsoft for earlier editions of Windows.

    Further information including terms and conditions of use.

    Go to: UKHCA Medication Policy Template

     

    Do Not Attempt Resuscitation Factsheet

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    Available to UKHCA members only. Information on how to join UKHCA.

    As modern technologies have advanced, there has been considerable debate amongst the medical profession, public and in the courts about the possibility of over or under treatment of a person, especially towards the end of their life. As people are living longer and choosing to stay at home rather then enter residential care, homecare providers will increasingly be looking after elderly or frail individuals in their own homes and may need to support service users who have made, or would like to make, a “Do Not Attempt Resuscitation” instruction. In response, UKHCA's preferred solicitors, Anthony Collins Solicitors LLP, have produced a new factsheet for members about the legal basis of "Do Not Attempt Resuscitation" instructions.

    Go to: Do Not Attempt Resuscitation Factsheet

     

    Effective hand washing for homecare workers

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    Effective hand washing in care settings has never probably attracted as much attention as it does now. UKHCA has designed a simple handout for homecare providers to use with their careworkers that can be downloaded without charge.

    Go to: Effective hand washing for homecare workers

     

    Fire brigade offer advice on preventing fires in people's own homes

    The London Fire Brigade have noticed that a significant proportion of people dying in accidental house fires (30 per cent of people between January 2009 and December 2011) have some contact with homecare providers or social services. As homecare providers we can often be the first to notice a situation becoming more risky and may be the only link to the community for an individual.

    This article sets out a typical example of someone at high risk and how low cost interventions and free visits from the local fire service can save lives.

    Go to: Fire brigade offer advice on preventing fires in people's own homes

     

    Fire safety for homecare providers: Questions and Answers

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    This resource has been developed by the London Fire Brigade in association with UKHCA. It answers questions on fire safety as it relates to homecare and originates from questions posed by members to the UKHCA helpline. The resource looks at a number of area including: fire prevention, identifying a fire risk and carrying out a fire risk assessment.

    Go to: Fire safety for homecare providers: Questions and Answers

     

    Handing back business

    Available to UKHCA members only. Information on how to join UKHCA.

    Emma Young of Anthony Collins Solicitors LLP considers the issues which arise when a provider wants to hand back business, in an article which appeared in January 2015 Homecarer.

    Go to: Handing back business

     

    Medication Administration Record (MAR) Sheet

    First page of document

    Available to UKHCA members only. Information on how to join UKHCA.

    This 31 or 28 day double sided Medication Administration Record sheet may be freely downloaded by UKHCA members as an aid to medication administration for both training and practical day to day purposes. It is available in Excel format, and includes a version for use with Pharmacy Prepared Managed Dosage Systems (MDS).

    Go to: Medication Administration Record (MAR) Sheet

     

    Medication 'Train the Trainer' Programme (New 4th Edition)

    More information on Medication

    The complete set of course materials from our Medication 'Train the Trainer' workshop, now updated to the 4th edition.

    Purchase: Medication 'Train the Trainer' Programme (New 4th Edition)

     

    Publications Catalogue and Order Form

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    Our updated Publications Catalogue and Order Form include details of our main publications, including our "Train the Trainer" resources. UKHCA members receive substantial discounts on our publications. The products in this publication can also be purchased online but, if you prefer, please download the PDF (link below), save it to your PC, edit it on your PC and then save and email it back to us.

    Go to: Publications Catalogue and Order Form

     

    Risk Assessment Template

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    Available to UKHCA members only. Information on how to join UKHCA.

    Members may find the following template of assistance. The template has been used at our risk assessment workshops and is a way of assessing hazards, impact and countermeasures that might ameliorate the risk.

    Go to: Risk Assessment Template

     

    External Links

    Below are external links to organisations that have already produced useful information relating to this regulatory topic.

     

    Care Quality Commission (CQC)

    The Commission responsible for regulation and inspection of social care providers in England based on legislation and essential standards.

    Visit: Care Quality Commission (CQC) [Link opens in a new window] Link opens in new window

     

    Department of Health

    Official website of UK Department of Health, the government department responsible for public health issues.

    Visit: Department of Health [Link opens in a new window] Link opens in new window

     

    Royal pharmaceutical society

    The Royal Pharmaceutical Society of Great Britain (RPSGB) is the professional body for pharmacists and the regulatory body for pharmacists and pharmacy technicians in England, Scotland and Wales. The primary objectives of the Society are to lead, regulate, develop and represent the profession of pharmacy.

    Visit: Royal pharmaceutical society [Link opens in a new window] Link opens in new window

     

    Social Care Institute for Excellence (SCIE)

    SCIE is an independent charity, funded by the Department of Health and the devolved administrations in Wales and Northern Ireland. SCIE identifies and disseminates the knowledge base for good practice in all aspects of social care throughout the United Kingdom.

    Visit: Social Care Institute for Excellence (SCIE) [Link opens in a new window] Link opens in new window